Barnard Marcus, Tooting – so much to say, I worked closely with the entire sales team selling my house this year, which to their credit, has been a rather eventful one with Brexit looming and house prices declining, yet they achieved almost exactly what they said they would achieve while keeping me up to date every step of the way. I was in good hands with a special mention to Dearbhla Stroud for being my continued point of contact and guidance throughout. The team are all very helpful, polite and a delight to work with – would recommend to anyone looking for a no nonsense move.
I have never dealt with such rude and people in my life.
My sister and I were looking to buy a property in tooting. On numerous occasions we called about a few properties and promised to have our call returned by a member of their sales team. No one ever returned our call. Ever.
On the one occasion I managed to get through to one of the sales team named 'Bhavin Patel', he said we should sign up to the 'priority buyers list' (or whatever it was called). The idea of this list was to get us first viewings on new properties, but we had to provide pay slips and bank statements etc. When I said I didn't want to provide this information just to view a house, he became quite aggressive insisting I was making a mistake, and put me through to who I think may have been a mortgage advisor- he was equally aggressing and pushy. Bhavin refused to listen to my reasoning that no other estate agent required this information and was extremely condescending and rude.
I was very keen on the property in question, so when I called the main office to arrange a viewing the conversation went as follows:
Me: "Erm, Hello? Is this Barnard Marcus?"
BM: "Yeah, Who do you want."
I wish I could portray the tone and manor of the conversation, but it was truly shocking.
I decided not to pursue viewing the property with Bhavin after he called me so many times to arrange a viewing, and in such a terrible mannor.
We ended up purchasing a property with Haart (tooting) who have been an absolute delight in comparison. Although, when Bhavin called me (again) I informed him of this and asked him to not contact me, and if our sale fell through I would be in contact. He ignored this completely, and continued to call me on numerous occasions, insisting i should still view his properties and sign on to the priorities list until our sale was complete.
I've worked with Will, Abs and the rest of the team at the Balham office for 5 years. They are always very professional and helpful. Highly recommend them.
Paul, the manager, and other team members failed to manage our expectations at every level. It began when we challenged the suggested asking price which we thought it was far too high. They insisted it was right, if not a bit low. We explained that the last thing we wanted was to put it on for too much, get excited, then have to come down in price and be disappointed. They said the market in Balham was awesome and talked of sealed bids and we should probably push for even more. We pressed the point but they insisted they had buyers waiting in the wings. After hardly any viewings and a failure of all these buyers to materialise they suggested we drop the price by £30k exactly the scenario we had said we wanted to avoid at outset, then tried to blame us! They managed to hit pretty much every negative cliche you can attribute to Estate agents. We changed to Purple Bricks, saved 5k in fees and sold to the FIRST person who viewed. My suggestion is you avoid KFH.
I bought my property through Jacksons and am also letting it out through them and have been extremely happy with all the results so far. They are the best estate agents I have dealt with in my experience and I couldn't recommend them more highly!
If I could go back in time, I would avoid signing a rental contract with Jacksons Tooting. I have had a multitude of issues (damp/mould, bathrooms leaks, pests, inability to open certain windows/doors, failure to secure timely deposit refund) with the property since moving in, which Jacksons (in conjunction with the landlord) have taken months to resolve. Many of these problems are not directly in Jacksons’ remit, and require landlord input, which has been a difficult and slow process to obtain. I appreciate that these issues are not Jacksons’ fault; however, by agreeing to manage the properties of such landlords, Jacksons’ must take responsibility for the resolution of these issues. The communication between staff and myself has, on the whole, been suboptimal (with delays in email correspondence, property management staff often unavailable to discuss on the phone as doing house viewings), and administrative tasks taking longer to be actioned than reasonably necessary. In summary, I like to think that the staff at Jacksons Tooting are not purposefully ill-intentioned; however, by their association with substandard landlords and their poor client interaction and problem-solving skills, their reputation is at risk. I would advise against their use for house/flat rentals.
Excellent service from Rachel. She was on the ball at all times and went out of her way to help. Incredibly well spoken and polite. Couldn't have asked for more. Sadly the head office were not as good and should take a leaf out of Tooting's books!
Unfortunately there is no option to select 0 out of 5 stars for this review, so to reflect the appallingly distasteful experience i have had to select 1 out of 5 stars.
In effort to avoid posting an entire essay, I shall cut the long story short: Prospective tenant, put in an offer on a property which was subsequently accepted and went to contracts and referencing. Landlord pulled out of the deal during referencing (tenancy at this point was signed). Marsh and Parsons took the decision to retain 270.00 as an ‘administrative fee’ despite all documents I signed being peppered with “I also understand that should I withdraw from an accepted offer the administration fee of £225 plus VAT is non-refundable” – I would like to highlight again, that the Landlord pulled out of the offer.
It is a massive shame that an Estate agency with such a large presence in London would conduct business in such an unethical manner, essentially trying to pull a fast one and keep money that they are not legally obliged to keep.
Safe to say I will never deal with M&P again and would not recommend them to anyone.
Unfortunately it looks like I will have to progress with legal proceedings.