KFH did an excellent job at marketing the property, and crucially, getting a large number of viewings. Ed, Lewis and Leigh were always responsive and helpful throughout the process. It was useful to have their advice during negotiations, and as a lever on both solicitors to keep them moving. I'm happy to recommend them.
Paul, the manager, and other team members failed to manage our expectations at every level. It began when we challenged the suggested asking price which we thought it was far too high. They insisted it was right, if not a bit low. We explained that the last thing we wanted was to put it on for too much, get excited, then have to come down in price and be disappointed. They said the market in Balham was awesome and talked of sealed bids and we should probably push for even more. We pressed the point but they insisted they had buyers waiting in the wings. After hardly any viewings and a failure of all these buyers to materialise they suggested we drop the price by £30k exactly the scenario we had said we wanted to avoid at outset, then tried to blame us! They managed to hit pretty much every negative cliche you can attribute to Estate agents. We changed to Purple Bricks, saved 5k in fees and sold to the FIRST person who viewed. My suggestion is you avoid KFH.
The team at Lauristons are friendly and professional. James in particular was amazing to deal with. He provided us with regular updates, and was always very accommodating with viewings. A genuine member of the team.
This is perhaps the worst rental agency I have worked with, I have been with several over the years. They have lost cover letters and terms of my rental, they charge for references (I have not had another agency do this), they have around £650 worth of hidden check out fees, and are generally rude. I would highly recommend people to use another estate agents when renting, I am looking to take them to small claims for negligence.
So, so impressed with Jacksons Tooting. My property was on the market with them & the other large agent in Tooting. Jacksons managed to get me an offer (which I have accepted) before that other agent even managed to get a viewing!
Tristan the branch manager is very professional. Not only that but you can tell he goes out of his way to ensure the branch puts maximum effort in to getting your property sold quickly at the best price. For example, within 2 hours of me handing over the property’s keys to him, he had sent his sales negotiators down to the property to see it themselves so they could start calling it out.
I will definitely be recommending Jacksons to friends & will be using them again.
Recently started renting a property through Jacksons estate agents. The process has been made difficult and stressful due to unclear instructions by staff. Will not be using Jacksons again.
Great and very cooperative agency. Barbara the agent have been very helpful through out. His services are excellent. I had great experience using this agency. Thank you guys for all the help.
I spoke to Rebecca and she is the most rude person i have ever heard. When i asked her for instruction for my client she said : am i speaking another language? and she hang up the phone on me.. Please avoid contacting this agency.. VERY RUDE
Unit 4, 32 Caxton Road,The Shepherd?s Building West,Rockley Road,London
Joyce has been very helpful in managing properties. She is very responsive and works hard at attending to requests from different parties. Very pleasant to work with.
The most incompetent agency I have ever had the displeasure of coming across. We found a property we were very interested in on Rightmove and are buyers without a chain so were seeking a quick transaction. The sales agent, Mr Kevin Pearcey was always unavailable. They told me he was out at viewings and my husband that he was off sick working from home and apparently in the whole agency, the was the only person who could arrange viewings. He did not return calls or answer his mobile and after 4 days of trying we gave up. He eventually emailed to say he would arrange a viewing and get back to us to confirm the time and never did. Their agency is managing the tenancy and I wonder if their monthly management fee is perhaps more financially motivating to them than following instructions of the owner to try and market the sale of the property, and getting a one off commission? Either way, I don't think the owner would have been too pleased and so do not recommend using them if you are trying to sell your property as they have now lost a potential buyer.
Thanks to Liam & Robert in providing an excellent service when we recently purchased a property through Laurels. They were consistently responsive, effecient and extremely professional. They were also very friendly, approachable and had genuine enthusiasm for the task at hand, which we found refreshing.
A thoroughly stressful and unpleasant experience using Laurels. Rob at Laurels repeatedly let us down whilst marketing our property, Was unresponsive, often not responding to calls or emails. We have some suspicions of being misled or worse, lied to, regarding offers received on our property. I should stress these are suspicions at this stage and investigations into this are ongoing. In our opinion, the poor service from Rob at Laurels cost us a perfect home to move into and almost lost the seller of this home thousands of pounds through loss of a deposit. My personal recommendation would be to save yourself the stress and hassle and go with agents with a long track record of excellent customer service. In Epsom, Cairds are a much better agent in my opinion and charge the same fees as Laurels, or Greenfields in the Surbiton area. Please don’t be misled by the notion that Laurels are much cheaper than well established High Street Agents are this certainly wasn’t the case in my experience. My advice, avoid.