Great team in the rental department really helped things run smoothly. Would highly recommend.
The experience at first was really good, we moved quickly and liked the flat given we knew some work needed to be done to it. The day we moved in the place had not been cleaned because KFH forgot! By this time we had been to the local supermarket, purchased £20 worth of cleaning products and started to clean it ourselves, when KFH called they said they can organise a clean but for £265.00.
Since moving in, the mattresses have been uncomfortable, one of the bed frames is totally broken, no one even explained how the transfer of bills work and what companies we need to speak to!
We have put in multiple requests to sort all our issues out which have been listed on multiple emails and chased / called daily but yet, no one actions this and they are "away from their desk"
The journey was smooth at first however, anything after that is the worst service I have EVER received. My family own an estate agency and this is not how things are run! It is terrible, unprofessional, poor and I would think twice before using them again!!!
Toby , Sam and the Knight Frank Team worked hard and smart at selling our house in a tough market.
They made the whole process much easier and were always available to give sound and professional advice
Knight Frank’s communication was poor and often they wouldn’t update us even post a viewing. In 4 months, they had just 21 viewings which resulted in 1 offer well below asking price - we have had better results with Marsh & Parsons in just 3 weeks!
Cannot say much about KFH has we did not end up renting with them but I need to give a 5 stars review to Dorota Trybala the agent that has assisted my partner and I in our flat hunting: she has been extremely kind, professional, punctual and flexible to accommodate our requests. Compared to the competitors she is absolutely spot on in terms of skills and attitude. It has been a real pleasure to deal with her and because of this experience we will go back to KFH if we might need to look for another flat in the future. Great professional.
Davide Di Tommaso
Absolute shocking, This company doesn't know its arm from its arse. Great at getting you into a property but once in absolutely no help. I would look to work with a better company.
While I walking up to Tooting Bec, I notice the Hart shop and went in for a chat. I was welcomed by Shaz who sat us down and discussed what type of location we were in the market for. Shaz matched our requirements against budget and brought us to view 3 houses which fitted that description.
I had met many Negotiators during my search however I only wish the others were as friendly, professional and consultative in their approach.
Thanks and keep up the good work!
[UPDATE] Can you please come and pick up the SOLD sign? It has been left in our property for 5/6 months now. Please take it!!!
Happy with how Haart managed things with our purchase, they helped us even after completion when our front door wouldn't lock, great customer service. The solicitor service they offer could be better though (at least our conveyancer wasn't great) so if you have a good reference, go for that.
I have recently sold my property through Jacksons and cannot recommend them highly enough. We needed a quick sale and they were able to value, market and arrange viewings for us within a week. Very professional through out and always a phone call away if we had any questions. Through all my dealings with Jackons (had used previously on rentals) I have thoroughly appreciated their honest approach to dealing with everything.
Would highly recommend.
If I could go back in time, I would avoid signing a rental contract with Jacksons Tooting. I have had a multitude of issues (damp/mould, bathrooms leaks, pests, inability to open certain windows/doors, failure to secure timely deposit refund) with the property since moving in, which Jacksons (in conjunction with the landlord) have taken months to resolve. Many of these problems are not directly in Jacksons’ remit, and require landlord input, which has been a difficult and slow process to obtain. I appreciate that these issues are not Jacksons’ fault; however, by agreeing to manage the properties of such landlords, Jacksons’ must take responsibility for the resolution of these issues. The communication between staff and myself has, on the whole, been suboptimal (with delays in email correspondence, property management staff often unavailable to discuss on the phone as doing house viewings), and administrative tasks taking longer to be actioned than reasonably necessary. In summary, I like to think that the staff at Jacksons Tooting are not purposefully ill-intentioned; however, by their association with substandard landlords and their poor client interaction and problem-solving skills, their reputation is at risk. I would advise against their use for house/flat rentals.
This has been posted on behalf of Haren Thillainathan.
I had the pleasure of dealing with the Marsh & Parsons, Tooting branch as a buyer and I can only say they have been the best estate agents I have ever, dealt with . They are knowledgeable about the Tooting property market, highly competent hard working,, trustworthy and above all thoroughly nice people. If you are thinking of selling in Tooting I couldn’t think of a safer pair of hands to handle your property.
I personally dealt with Jean-Paul Burrough the branch manager and David Stafford,one of the senior negotiators now at M&P’s Brixton branch. Both David and Jean-Paul were very friendly and courteous, I’m blind and they were happy to accommodate my requirements in helping me find the right property, they understood very quickly exactly what I was looking for and I knew when they contacted me there would always, be a property of interest, unlike many of their local competitors M&P don’t try and fob you off with any old property. I made an offer on one of M&P’s properties and that is when they came into their own, in contrast to all the other estate agents in the chain, including my own selling my property, they were in continual contact keeping me up-to-date on developments and thanks to their initiatives kept the chain together when the other agents had given up quickly. David's perseverance with the chain was endless and his work throughout the whole process, was in my mind, beyond the call of duty. When David was on holiday, Jean-Paul seamlessly took over and the liens of communication remained open. In addition their in depth knowledge and experience of the property market was evident as they provided sound advice at every stage of the process I have no hesitation recommending Marsh & Parsons as the best estate agents in Tooting., whether you are selling or buying you should make them your first call..
Unfortunately there is no option to select 0 out of 5 stars for this review, so to reflect the appallingly distasteful experience i have had to select 1 out of 5 stars.
In effort to avoid posting an entire essay, I shall cut the long story short: Prospective tenant, put in an offer on a property which was subsequently accepted and went to contracts and referencing. Landlord pulled out of the deal during referencing (tenancy at this point was signed). Marsh and Parsons took the decision to retain 270.00 as an ‘administrative fee’ despite all documents I signed being peppered with “I also understand that should I withdraw from an accepted offer the administration fee of £225 plus VAT is non-refundable” – I would like to highlight again, that the Landlord pulled out of the offer.
It is a massive shame that an Estate agency with such a large presence in London would conduct business in such an unethical manner, essentially trying to pull a fast one and keep money that they are not legally obliged to keep.
Safe to say I will never deal with M&P again and would not recommend them to anyone.
Unfortunately it looks like I will have to progress with legal proceedings.