We received a fantastic service from KFH Wimbledon, Linda and Lucy in patricular were really helpful, got to know our preferences and found us the perfect property. Linda supported us through the process, although traditionally agents work on behalf of the vendor, Linda and the team were always on hand to provide information, support and as first time buyers this was invaluable.
We just moved in and couldn't be happier! Thanks again
Poor service and rude.
It might be a seller's market, but Kinleigh Folkard & Hayward seem to treat buyers with contempt. A general level of poor service from their agent and unhelpful responses to basic enquiries about the property, made viewing a couple of flats a frustrating experience.
Adrienne and her colleagues were fast-working, thorough, courteous and efficient in helping us find our short term let. They paid close attention to our key requirements. I wouldn't hesitate to use them again.
Incredibly incompetent and immoral
They lied to us about what was included in the house.
They lied to use about terms in the contract
It took them over a month to give us our parking space that we were paying for
They're are incredibly rude and hung up on me a few times when trying to resolve issues
It took them an unreasonable amount of time to return our deposit
They are entirely unhelpful
They refuse to give references unless you paid them £42
At the end of the tenancy they book loads of appointments to show prospective new tenants around but often cancel and do not tell you
They are not very nice people to deal with
Good communication, great service in corporate letting and best of all fast replies. In addition they found a professional couple for my flat in St James’s Drive very quickly. Highly recommended and professional service and follow through. D&G team : Thank you !!
I IMPLORE anyone reading this - even if you are shown around a property that appears to be 'just what you've been looking for', to take a moment and think, "is this property so good that I am willing to put up with arguably the worst estate agents in the market. People who are rude, who do not care, who take 18 months to fix minor things that were broken upon the moving in date, who take months to send out a handyman to fix all the broken fittings, who take days to respond to your emails and who ignore your phone calls, and who will never once put the tenant's best interests first."
In brief - I have been a D&G tenant for 18 months. We have complained (sometimes tens of times) about a multitude of issues throughout that time. None have been addressed. We gave D&G a comprehensive list of all outstanding issues 4 months prior to the end of our tenancy in the hope that it would be adequate time for them to address all. None have been resolved.
That is all I can ask. I assure you that I do not write this review lightly.
I also assure you that this is not based off one experience with one individual. It is based off over 18 months of dealings with over 15 individuals stretching from the Balham office through to Head Office, and through all levels of company hierarchy.
This company and their employees are discourteous, standoffish, ignorant and do not understand the meaning of common decency or general professionalism.
Please prospective tenants, do not use them.
Jacksons provided a great service when we were looking to move property (rental).
Jenelle and Nick (Balham office) were on hand from start to finish to help ensure that all of the administrative logistics were completed in time for moving. Jenelle and Nick were particularly helpful throughout the referencing process and ensured that all checks were cleared in the week window between our offer and move in date working late into the evening on more than one occasion.
Claudia was also delightful when we initially viewed the property.
We are delighted with our property and would definitely recommend Jacksons to any potential tenants!
Exceptionally poor rental management services. Ever since I moved into this property managed by Jacksons there have been problems. Jacksons attitude towards customers especially with regards health and safety is astounding, their organisation and ability to manage landlord relations is particularly poor.
Nearly two months after moving in and I was still battling with the rental customer services to get basic things fixed, including getting locks on ground floor accessible windows. I warned Jacksons both the weakened front door and damage around it, plus the fact locks were either broken or entirely missing from ground floor windows was a major security risk and invalidated insurance. I don't feel my reports to them were taken in the slightest seriously. The first time it took about 3 days to get a lock on the window but nothing was done about the weak front door. Just before new year the flat was broken into and a number of items stolen. I requested a meeting with more senior managers and during their visit we discovered locks were entirely missing from the bathroom window and a little time later another lock missing from the bedroom window. None of this should have been the case as I specifically requested locks be put on all windows in my offer to rent the flat. I have now suffered losses and was unable to take out insurance due to the lack of locks on windows. Jacksons ineffectiveness have led to me losing around £2000 worth of possessions. Jacksons did not take due care to ensure the work had been done, do not follow up with you on issues you raise with them you have to constantly chase them. After I requested locks the last two times it took around 10 days for someone to install them only after I'd chased on a number of occasions to find out what was going on. This as an indicator of the poor landlord relationship management: my bathroom was only just redecorated towards the beginning of February despite this being in the offer letter to rent the property going back to September last year (I was told this would be completed before i moved in, then just before I moved it I was told it would be during the first week of renting at the end of October!!). Security lights around the building are still not working and yet again I am having to chase Jacksons again!!
Jacksons attitude and approach to managing situations regarding tenants health and safety is shocking. Not only had we got to deal with the shock and trauma of having our homes broken into, but also dealing with staff at an agency that are effectively ignoring us after the fact. I will never buy or rent from Jacksons ever again.
Avoid if you value your possessions and health and safety!
We have recently sold our house in Tooting using Marsh & Parsons. Initially we had the house on with multiple agents but after some time we realised that actually Marsh & Parsons were the only agency who were diligent and displayed complete professionalism, diligence and were ethical throughout so we gave notice on all the other agencies and continued solely with Marsh & Parsons. We have been delighted with how they have represented us. The team there in the Tooting branch are fantastic and we are grateful for all they have accomplished on our behalf. I wouldn't consider another agency again having worked with these guys.
Unfortunately there is no option to select 0 out of 5 stars for this review, so to reflect the appallingly distasteful experience i have had to select 1 out of 5 stars.
In effort to avoid posting an entire essay, I shall cut the long story short: Prospective tenant, put in an offer on a property which was subsequently accepted and went to contracts and referencing. Landlord pulled out of the deal during referencing (tenancy at this point was signed). Marsh and Parsons took the decision to retain 270.00 as an ‘administrative fee’ despite all documents I signed being peppered with “I also understand that should I withdraw from an accepted offer the administration fee of £225 plus VAT is non-refundable” – I would like to highlight again, that the Landlord pulled out of the offer.
It is a massive shame that an Estate agency with such a large presence in London would conduct business in such an unethical manner, essentially trying to pull a fast one and keep money that they are not legally obliged to keep.
Safe to say I will never deal with M&P again and would not recommend them to anyone.
Unfortunately it looks like I will have to progress with legal proceedings.
Met Kern initially at a property in Tooting. He was helpful as he showed us around and wasn't pushy at all! We decided to go for the apartment and once our offer was accepted we were handed over to the manager Michael for the rest of the process.
If you are looking for an honest and reliable agent - then in my opinion, LudlowThompson is a strong contender!
Incompetent staff, terrible service, unexplained costs and general lack of professionalism . We were lucky that our Landlord was great and didn't have to deal with this terrible agency directly for the majority of our tenancy. Ludlow failed to complete even the most basic of administrative tasks, leaving us constantly in the lurch.
At the end of our tenancy they then wanted to charge us £400 + to have the property professionally cleaned (bearing in mind the new tenants were moving in 2 days after we vacated the property, I fail to see when this would have taken place). They failed to notify the landlord they were even re-letting the property causing great confusion!
Being promised a check out on our moving out day we rushed to get everything ready, only for Ludlow not to turn up. They then had the audacity to charge a 'check out fee' of £106, having not communicated this at all, they simply debited the Landlords account without asking. If we had chosen to stay in the property they wanted to charge a further £140 despite having no communication with them throughout the year (I fail to see where that £140 would be going aside from their greedy pockets!!)
I certainly would not recommend Ludlow, shambolic service - the worst letting agents I have encountered by a long way!