Megha was fantastic all the way through - very friendly, helpful, patient and professional. The most positive experience I've had at an agency, thanks so much.
I have never dealt with such rude and people in my life.
My sister and I were looking to buy a property in tooting. On numerous occasions we called about a few properties and promised to have our call returned by a member of their sales team. No one ever returned our call. Ever.
On the one occasion I managed to get through to one of the sales team named 'Bhavin Patel', he said we should sign up to the 'priority buyers list' (or whatever it was called). The idea of this list was to get us first viewings on new properties, but we had to provide pay slips and bank statements etc. When I said I didn't want to provide this information just to view a house, he became quite aggressive insisting I was making a mistake, and put me through to who I think may have been a mortgage advisor- he was equally aggressing and pushy. Bhavin refused to listen to my reasoning that no other estate agent required this information and was extremely condescending and rude.
I was very keen on the property in question, so when I called the main office to arrange a viewing the conversation went as follows:
Me: "Erm, Hello? Is this Barnard Marcus?"
BM: "Yeah, Who do you want."
I wish I could portray the tone and manor of the conversation, but it was truly shocking.
I decided not to pursue viewing the property with Bhavin after he called me so many times to arrange a viewing, and in such a terrible mannor.
We ended up purchasing a property with Haart (tooting) who have been an absolute delight in comparison. Although, when Bhavin called me (again) I informed him of this and asked him to not contact me, and if our sale fell through I would be in contact. He ignored this completely, and continued to call me on numerous occasions, insisting i should still view his properties and sign on to the priorities list until our sale was complete.
Our agent Abs did a great job. He really understood our requirements so we did not loose any time with properties that did not fit. I would recomend him to anybody looking for a property.
Paul, the manager, and other team members failed to manage our expectations at every level. It began when we challenged the suggested asking price which we thought it was far too high. They insisted it was right, if not a bit low. We explained that the last thing we wanted was to put it on for too much, get excited, then have to come down in price and be disappointed. They said the market in Balham was awesome and talked of sealed bids and we should probably push for even more. We pressed the point but they insisted they had buyers waiting in the wings. After hardly any viewings and a failure of all these buyers to materialise they suggested we drop the price by £30k exactly the scenario we had said we wanted to avoid at outset, then tried to blame us! They managed to hit pretty much every negative cliche you can attribute to Estate agents. We changed to Purple Bricks, saved 5k in fees and sold to the FIRST person who viewed. My suggestion is you avoid KFH.
In these evolving times of selling property and the varying services on offer, my experience is that KFH Tooting not only fulfill, they exceed expectation. Beyond all else Estate Agency, in my mind, will always be a customer service orientated profession. In this pursuit communication is key and needs to be ongoing. All the team at the branch demonstrated to myself an excellent and proactive understanding in such professional endeavors.
It's been two months since we've moved out and we still didn't get the deposit back!!! Blood-sucking leaches!! Think 3 times before renting from them
Excellent quality work provided by friendly knowledgeable staff.
Do not use Haart.
We took out a tenancy agreement through them. They made multiple errors - emailing my housemate at the wrong email (even after being corrected), giving us TWO wrong addresses for the property and putting the wrong date and address on the contract.
The have been hard to contact and took a long time to get back to me. Even within the company they can't seem to get in contact with each other.
They booked a check in time for us without asking if we could make it and then didn't get back to us for about 2 weeks until it was only a few days until moving in.
They told us everything was sorted (even when I specifically asked about references) and then a day and half before moving in told us they didn't have our references and we couldn't move in unless it was resolved.
This agency are disorganised and unprofessional and yet charge more than any of the other agencies we did viewings with.
Great experience and result when selling a flat.
When selecting an estate agent I much preferred Will at Jackson's to the other company I met. Will was very interested in my property and how we would market it whereas the other company was more interested in bad-mouthing the competition.
The market was quiet but Will managed to get the one potential buyer to up his initial very low bid up to a good price.
The buyer of my property wanted to complete before Christmas. That didn't look to be on the cards but through Michael's daily chasing of solicitors on both sides it actually happened, which ensured the sale went through.
When I was moving out Michael popped round to check a couple of things and ended up helping load up some items into the van. Well over and above expected service levels!
Great job all round.
Recently started renting a property through Jacksons estate agents. The process has been made difficult and stressful due to unclear instructions by staff. Will not be using Jacksons again.
I made the mistake of trying both an online agent and another local agent to sell my property, neither came anywhere near Marsh & Parsons in Tooting who did exactly what they said they would. Frequent viewings were generated from across their local branches, I received weekly updates, John-Paul and his team were efficient, professional, supportive and helpful from the start right through to completion. I cannot rate them highly enough and only wish I had gone with them in the first place.
We bought a property from Marsh & Parsons. Martin worked very hard to ensure our timetable for completion was met, chasing all parties, answering as many of our enquiries as possible. We would strongly consider using the team if we look to sell/rent out in the future.