Megha from lettings was so friendly and made the whole process less painful! She talked us through each way of the step and was very understanding, patient and incredibly helpful. The whole process was made so easy for us thanks to her. Thanks so much.
I have never dealt with such rude and people in my life.
My sister and I were looking to buy a property in tooting. On numerous occasions we called about a few properties and promised to have our call returned by a member of their sales team. No one ever returned our call. Ever.
On the one occasion I managed to get through to one of the sales team named 'Bhavin Patel', he said we should sign up to the 'priority buyers list' (or whatever it was called). The idea of this list was to get us first viewings on new properties, but we had to provide pay slips and bank statements etc. When I said I didn't want to provide this information just to view a house, he became quite aggressive insisting I was making a mistake, and put me through to who I think may have been a mortgage advisor- he was equally aggressing and pushy. Bhavin refused to listen to my reasoning that no other estate agent required this information and was extremely condescending and rude.
I was very keen on the property in question, so when I called the main office to arrange a viewing the conversation went as follows:
Me: "Erm, Hello? Is this Barnard Marcus?"
BM: "Yeah, Who do you want."
I wish I could portray the tone and manor of the conversation, but it was truly shocking.
I decided not to pursue viewing the property with Bhavin after he called me so many times to arrange a viewing, and in such a terrible mannor.
We ended up purchasing a property with Haart (tooting) who have been an absolute delight in comparison. Although, when Bhavin called me (again) I informed him of this and asked him to not contact me, and if our sale fell through I would be in contact. He ignored this completely, and continued to call me on numerous occasions, insisting i should still view his properties and sign on to the priorities list until our sale was complete.
Abs completely went out of his way to help us find the right place - even accommodating Skype viewings and being our eyes when we couldn't be in the country to see places. He knew just what we were looking for and we really appreciated all of his help - we are so glad he found us this flat. Thank you Abs!
Paul, the manager, and other team members failed to manage our expectations at every level. It began when we challenged the suggested asking price which we thought it was far too high. They insisted it was right, if not a bit low. We explained that the last thing we wanted was to put it on for too much, get excited, then have to come down in price and be disappointed. They said the market in Balham was awesome and talked of sealed bids and we should probably push for even more. We pressed the point but they insisted they had buyers waiting in the wings. After hardly any viewings and a failure of all these buyers to materialise they suggested we drop the price by £30k exactly the scenario we had said we wanted to avoid at outset, then tried to blame us! They managed to hit pretty much every negative cliche you can attribute to Estate agents. We changed to Purple Bricks, saved 5k in fees and sold to the FIRST person who viewed. My suggestion is you avoid KFH.
Kinley Folkard Hayward have pulled out all the stops and managed to find us new tenants in 10 days! We were looking at a very empty flat at the beginning of this year but with their help and enthusiasm we have now rented the place out again very quickly. Sally really knows her stuff and has been so helpful with advice and info. Thanks so much KFH. You have a brilliant team over in Tooting!
It's been two months since we've moved out and we still didn't get the deposit back!!! Blood-sucking leaches!! Think 3 times before renting from them
I recently used the services of Haart to sell my property after speaking to family and friends who have sold their properties in the recent past. The service I received was second to none, and prompted me to write this review. The staff at Haart are very professional and managed my expectations. They made me feel as if I was their only client, and actually listened to me! Especially the Manager - Danielle, and her Assistant Manager - William, they went the extra mile. I will definitely be recommending this branch to everyone!
Do not use Haart.
We took out a tenancy agreement through them. They made multiple errors - emailing my housemate at the wrong email (even after being corrected), giving us TWO wrong addresses for the property and putting the wrong date and address on the contract.
The have been hard to contact and took a long time to get back to me. Even within the company they can't seem to get in contact with each other.
They booked a check in time for us without asking if we could make it and then didn't get back to us for about 2 weeks until it was only a few days until moving in.
They told us everything was sorted (even when I specifically asked about references) and then a day and half before moving in told us they didn't have our references and we couldn't move in unless it was resolved.
This agency are disorganised and unprofessional and yet charge more than any of the other agencies we did viewings with.
Michael Odish was the agent I dealt with throughout the whole purchasing process. Michael was brilliant, nothing was too much of an ask and he was very accommodating showing me similar properties to benchmark my decision against and a really good mix of being keen but not pushy. Throughout the conveyancing process Michael really helped push things along from both sides and I don't think I will be completing when I am without his involvement. Thanks Michael I really appreciate how much you have helped.
Recently started renting a property through Jacksons estate agents. The process has been made difficult and stressful due to unclear instructions by staff. Will not be using Jacksons again.
I made the mistake of trying both an online agent and another local agent to sell my property, neither came anywhere near Marsh & Parsons in Tooting who did exactly what they said they would. Frequent viewings were generated from across their local branches, I received weekly updates, John-Paul and his team were efficient, professional, supportive and helpful from the start right through to completion. I cannot rate them highly enough and only wish I had gone with them in the first place.
We bought a property from Marsh & Parsons. Martin worked very hard to ensure our timetable for completion was met, chasing all parties, answering as many of our enquiries as possible. We would strongly consider using the team if we look to sell/rent out in the future.