Huge thanks to Lewis for being so patient with our search. He showed us some great properties and didn't waste our time with ones that wouldn't be suitable based on our requirements. Would highly recommend KFH due to their knowledge of the area and their honest approach.
Paul, the manager, and other team members failed to manage our expectations at every level. It began when we challenged the suggested asking price which we thought it was far too high. They insisted it was right, if not a bit low. We explained that the last thing we wanted was to put it on for too much, get excited, then have to come down in price and be disappointed. They said the market in Balham was awesome and talked of sealed bids and we should probably push for even more. We pressed the point but they insisted they had buyers waiting in the wings. After hardly any viewings and a failure of all these buyers to materialise they suggested we drop the price by £30k exactly the scenario we had said we wanted to avoid at outset, then tried to blame us! They managed to hit pretty much every negative cliche you can attribute to Estate agents. We changed to Purple Bricks, saved 5k in fees and sold to the FIRST person who viewed. My suggestion is you avoid KFH.
I found Eden incredibly helpful, friendly and knowledgeable with my recent property search. Although we did not end up renting through KFH he listened to my requirements and only booked us into viewings that ticked every box! Would recommend.
Hugh van Grutten
It's been two months since we've moved out and we still didn't get the deposit back!!! Blood-sucking leaches!! Think 3 times before renting from them
Diane Roper, Haart Upper Tooting done a fantastic job at listening to my needs and selecting the properties that I had in mind to see. This helped me when I viewed the property the prior conversations were very useful.
All communication was prompt and clear. She was attentive and responsive.
Do not use Haart.
We took out a tenancy agreement through them. They made multiple errors - emailing my housemate at the wrong email (even after being corrected), giving us TWO wrong addresses for the property and putting the wrong date and address on the contract.
The have been hard to contact and took a long time to get back to me. Even within the company they can't seem to get in contact with each other.
They booked a check in time for us without asking if we could make it and then didn't get back to us for about 2 weeks until it was only a few days until moving in.
They told us everything was sorted (even when I specifically asked about references) and then a day and half before moving in told us they didn't have our references and we couldn't move in unless it was resolved.
This agency are disorganised and unprofessional and yet charge more than any of the other agencies we did viewings with.
I highly recommend Winkworth, and Angus Morton in particular. Angus listened exactly to what I asked for and only showed me properties within my scope and budget, without wasting anyone's time. Angus spent a long time with me in the final flat making every effort to facilitate viewings, where Angus was unavailable to do a viewing Nathan stepped in. Angus handled the negotiations between myself and seller respectfully yet instilling a sense of confidence that a common ground between my initial offer and the original asking price would be achieved. Angus was also very patient with my travel schedule and work commitments that often meant that I was overseas or out of contact for periods of time during the end of negotiations. I ended up exchanging and completing on the same which was pretty unexpected (there were some delays with the vendor that were totally out of everyone's control) however Charlie (Angus had some time off) at Winkworth made sure that the deal was pushed over the line by corralling both sets of solicitors and dealing with my frantic calls with real stoicism. I have ended up with a exactly what I was after, a flat I can make my own and live in for a good few years with a garden in the area that I love. I wouldn't hesitate to recommend Winkworth to anyone, their professionalism was poles apart from their peers in the same field. Thanks Guys!
Excellent service from Rachel. She was on the ball at all times and went out of her way to help. Incredibly well spoken and polite. Couldn't have asked for more. Sadly the head office were not as good and should take a leaf out of Tooting's books!
Unfortunately there is no option to select 0 out of 5 stars for this review, so to reflect the appallingly distasteful experience i have had to select 1 out of 5 stars.
In effort to avoid posting an entire essay, I shall cut the long story short: Prospective tenant, put in an offer on a property which was subsequently accepted and went to contracts and referencing. Landlord pulled out of the deal during referencing (tenancy at this point was signed). Marsh and Parsons took the decision to retain 270.00 as an ‘administrative fee’ despite all documents I signed being peppered with “I also understand that should I withdraw from an accepted offer the administration fee of £225 plus VAT is non-refundable” – I would like to highlight again, that the Landlord pulled out of the offer.
It is a massive shame that an Estate agency with such a large presence in London would conduct business in such an unethical manner, essentially trying to pull a fast one and keep money that they are not legally obliged to keep.
Safe to say I will never deal with M&P again and would not recommend them to anyone.
Unfortunately it looks like I will have to progress with legal proceedings.