19th Jul 2026 (8 days ago)
I don't normally write reviews, but based on the very negative experience i have had marketing my property with Sell Well, i thought i would write this to make future sellers aware of what to expect.<br><br>The only positives i can say for Sell Well, were the video tour they do as part of the online marketing and their fees are lower than their competition.<br><br>in terms of the negatives, there are many.<br><br>Poor communication throughout - This includes a lack of feedback post viewings. I often only received feedback after i chased them.<br><br>No single point of contact for my property meaning i got different information on viewings and offers depending on who i spoke to.<br><br>No contact to inform me a viewing was cancelled. I only found out when i rang them.<br><br>On a separate occasion I was told a viewing was cancelled. Later that afternoon, I received an alert from my house alarm that someone had entered my property. At the time I was away on holiday, so was quite concerned at this message. On checking the alarm system, I saw it was your agent conducting the 'cancelled' viewing.<br><br>Sell Well provided feedback on a viewing that never took place - A viewing was booked to take place and i received some feedback that 'the property wasn't suitable, but the viewer wouldn't say why. Something didn't feel right with the feedback, so i checked the security footage at my property. On checking the footage, the agent can be seen arriving where she remained for 20 mins and then left. No viewer arrived. Rather than saying it was a 'no show' Sell Well gave me feedback that was made up.<br><br>The average time to book viewings in was over 10 days from a viewing being requested to taking place. Compared to other estate agents, this is significantly longer. I am not sure why viewings take so long to take place, but i do not think this helps sell the property.<br><br>Offers put forward with no knowledge of the sellers actual position. 1st offer i received was from someone who's house had only just gone on the market. While i was happy with their offer i did not initially know their position. After 2 months they still couldn't proceed. 2nd offer was from an individual who didn't have an agreement in principle, was looking to buy my house as a second property and wasn't aware of the extra stamp duty he would have to pay. After speaking to a financial advisor, he had to with draw the offer as he couldn't afford it. Even worse though, was the fact Sell Well allowed him to offer on my property and another property at the same time. While they have to put offers forward, i wasn't initially told he was offering on 2 of their properties.<br><br>Due to the poor service I received i cancelled my contract with Sell Well (after their 16 week sole agency agreement) and have moved to another agent. Within 24 hours of it going live with the other agent i had viewing request, which they booked in for 3 days later. So a stark improvement compared to Sell Well.<br><br>I feel like i have wasted the last 4 month with Sell Well and based on my experience, i would not recommend them to anyone.... Read more