Really professional real estate agents. Alex has been really efficient and helped us through the rental process. I recommend !
Very poor, their vendor did the dirty on me twice after verbal agreements, compounded by both salesmen leaving at short notice without them or the office even having the courtesy to call and let me know. ..............just email returned without advice on what to do.
I have dealt with Hamptons buying property and letting property over the past few years and have always found them to be very friendly , polite and professional. Jenny has been particularly helpful recently with solving any problems I've had.
I am shocked at their attitude to customers. Such a low lever could hardly be expected from a company that is positioning self rather high on the market. It started off with me popping by their Kensington office. I left my contacts and one of their receptionists promised I would be shortly contacted by one of agents. However it had never happened and I called them the following day only to find out they request had never been processed. However new person (Charlotte) promised to send me available options. Which she has not done up until now. Seriously, why to treat your customers with such a neglect? I have a feeling they are not interested in finding new clients or doing their job. So ended up with Foxtons.
The best experience with an estate agent by far, seamless from start to finish and the paperwork process very efficient. I can’t recommend Laurie Howard enough she was very courteous and a pleasure to deal with.
I have used used Foxtons several times and found them to be very professional, but unfortunately a while back Olivia Brocklebank was dealing with my requests. On that occasion it was poor customer service. I found her to be moody with a bad attitude in general. She showed me round several properties which were not to my taste, but for some reason she made it out to be my fault/ that i was in the wrong that i didn't like any of them. It was very uncomfortable!!!!! Why would i spend thousands of pounds a month for a property just to make Olivia happy! Very disappointing.