Very good indeed, excellent communication from Kelsey and Laura throughout the process. The rest of the team are also very helpful and quick to respond. Highly recommended.
I'm taking this opportunity to add further comments to the already pathetic record of this agency. They recently applied to Newham council for a license to rent MY property; the flat above theirs. Presumably leaving the flat below unlicensed and illegally let... not insured... etc etc. I wonder how many other properties of theirs go unlicensed due to their incompetence. My previous comments: Catastrophic. Contracts not written correctly. Addresses confused causing confusion with utility bills and electoral roll home insurance. Repairs left undone for months; in one instance resulting in health & safety issues from blocked drains. Collective failure as more than 3 employees regularly give assurances that they don't meet. I'm aware I have to give a star to get this posted but really they don't deserve one. This is not a new problem. This collective failure has been going on for years. Owner of property adjoining one of their lettings.
I recently completed a purchase through Foxtons at Stratford as recently as January 2018. I must say the entire team is very friendly and professional and I would like to give a special thanks to both Shanola and Simon for going beyond their call of duty and doing everything they can to complete the sale as swiftly as possible.
I would highly recommend Foxtons as the place to both buying and selling your property as they do what they say and a company that stands out from rest of the competition.
Agent from Stratford called me 3 times about a property I wouldn't be interested.
Agebt from Barking made me wait 45 minutes to not be able to view a property.
AVOID AT ALL COSTS!
Absolutely first class service from beginning to end.
Simon is a shining example of how all estate agents should be.
Shame there are not more like him.
Faultless throughout, with exceptional eye for details
and very speedy work. Exemplary communications throughout.
He has a superb team working with him.
If you want to sell your property - just talk to Simon and he will deliver.
- he is simply the best, deserves 10 stars not 5
They are nice, smile at you but extremely unhelpful.
Very poor communication, no one to talk to over the phone, when they answer they tell you to call another time when you call simply tell you the person is unavailable.
They take fees without offering any service, I had to go to their office several times to sign the tenancy agreement to get told that the person who is meant to print the document is not available.
Now after I have moved out of the flat I don't know how to recover my deposit.
I feel deceived and very disappointed.
Renting from them is terrible experience.
I gave one star just because you have to give a star, based on my experience, they deserve no stars.
If you are looking for a professional, genuine Estate Agent that delivers on both experience and results-choose these guys. They are by far the best agents to deal with.
Excellent all round. Rented one of my buy to lets in Manor Park, London. Straight forward and easy process. Found me brilliant tenants. Highly recommend all the team. Best communication and personal service I've received. Looking to transfer my whole portfolio to Stonebridge
Jacob organised and managed the letting of my property very professionally and with a minimum of effort from my side. I am pleased with the outcome and can recommend his services.
Never ever go with this agency. Only if I could give a 0. Or negative.
They will make everything so complicated and never ending that you feel frustrated and humiliated. They lied to us multiple occasions and mislead us several times.
The last thing that they tried is to charge us 150£ for turning the heating on. Although we told them there is nothing wrong with the heating, the knobs are missing from the radiators and we need help. They said it is not their responsibility to help us.... Worst agency I have ever been with.
I still have no heating...