14th Oct 2024 (9 days ago)
I worked with Ocean Bishopston to sell my flat and even though it was sometimes a bit unclear as my agent changed part way through i was very happy with the comms and care after that. Also, the photography is excellent. Melissa was great and kept me informed throughout and i also felt that she genuinely understood and cared about the stress sellers and buyers are under. Debbie West, who was the move manager, was an absolute rock. She was the magic that made my sale and our complex purchase line up smoothly. It did not feel like there was much integration with Ocean conveyancers who sometimes had info later than Debbie and I and at one point it was Debbie’s proactive approach that progressed some miscommunication on the legal side. I felt like she cared for all parties involved. She was a real do-er, had a personable approach and was good humoured.
I was surprised that the conveyancing process and estate agent side of things was not as efficiently lined up compared to how it was sold to us, hence four instead of five stars.The lawyers on my buyers side as well as our purchase side were reachable by phone and tended to respond swiftly, whereas Ocean Legal is pretty much email only and there is little guidance and a strict hierarchy system which means you will never get to speak to the actual conveyancing lawyer listed on your portal for trickier questions. The legal assistants on the different cases were friendly and professional, but it did not feel like there was a relationship, more a process to get through. So i would absolutely recommend Ocean estate agents Bishopston to sell, but if you are a person who likes to be proactive about the legal process and understand the why and how and have the option to discuss options, then you might get a bit frustrated with Ocean Conveyancing who sometimes made us feel like we were bothering them.... Read more