Thanks to Andy, Chris, Katie and Ann for helping us to sell our home. We originally purchased the house through them so we knew they were local people who could give good local knowledge & information to prospective buyers.
I had the unfortunate pleasure of having to deal with what I can only call glorified key holders and even that's a lie as when giving the agent 1 weeks’ notice to view a property for the second time I received a call on the morning of the visit to be told they didn’t have any keys.
I could write more but the simple statement I've already made tells you enough about this agent.
We have been dealing with Myles from streets ahead to get a 2 bed house to rent in Croydon. He tried his best to get us the flat which was available in the apartment that we live currently but unfortunately the land lady backed out at the last moment. But he made sure that he kept us well informed about new properties. He asked me to come for a viewing as soon as one of the properties was available. It was one of the best houses we have seen so far and Myles have been really good in doing negotiations with the landlord for us. We have almost got that apartment - Only the reference and credit checks are left out. All the terms have been agreed between us and the landlord. Hopefully we will be able to move in to that apartment soon enough. We are so close to getting this apartment thanks to Myles. Me and my wife would definitely recommend him to others.
Do NOT use these agents!! They lack integrity, professionalism, communication and managerial skills, the list goes on. I lodged a complaint with these amateurs and it hasn't been resolved to my liking, and believe me, I had grounds for complaining.
They don't return calls, their emails are flooded with grammatical errors, they can't pass a message on to their employees. You really have to chase them up. Their mission statement reads, "“To be the most professional, caring and expert estate agent our clients, our community and the public come into contact with, whilst still ensuring that our commitment to staff training and innovation remains second to none enabling every client to have a smooth and stress free move.” What a load of flannel! Some clients may have had a better experience with Streets Ahead, but mine has been a complete nightmare.
The Lettings managers, George Potter and Daniel Woods both refuse to respond to my calls. Highly unprofessional and cowardly. A severe lack of attention to detail is plenty evident in their correspondence. Just an utter shambles if I'm very honest.
For those who have had a positive experience, count yourselves lucky because as far as I'm concerned these guys are complete cowboys. Unethical, unfair and unprofessional
Alison and Nicki who run this branch have been as determined and as professional as anyone can ask.... I've recently sold my fathers property with his power of attorney and they could not have done more to help us and him who were now some distance away.... many many thanks and sincerest best wishes for the future :) :)