As a company we sell many properties and deal with many agents. The team at Robert Leech persisted and managed to secure a sale efficiently. Securing a sale is one thing however Andy's willingness and persistence to see the sale through to completion was first class. I hope I have the opportunity to use Robert Leech again. Many thanks. Ross
Very friendly and professional team from start to finish of sale. Would strongly recommend. Ed
Recently went through Mann to find a new home, outstanding service from the sales and lettings team! Jess and Ryan were especially good, both went the extra mile for me. Would highly recommend!
Multiple issues with this company in relation to the letting of our property. Initially things were fine when we were being looked after by one of their employees, Danielle Denton. However, after she left the company things went rapidly downhill. Suffice to say we are in the process of writing a formal complaint to the CEO. The good news is that we managed to get in contact with Danielle who is now working at Bond and Sherwill in Coulsdon. We are now selling our property with Bond and Sherwill and couldn't be more pleased with the service and professionalism.
A great experience using Connells, the team worked very hard to ensure it was a smooth process and have been super professional throughout. Special thanks to Lucy, appreciate all of your efforts.
Having just completed on a sale with Connells Redhill Branch, I can honestly say I would NEVER recommend them to anyone.
1) We were lied to regarding our purchasers financial position in order to accept an offer, causing additional stress and concern.
2) Staff used my toilet with the door open in front of my wife.
3) Accused my wife of lying about the above.
4) Manager incredibly rude and inflammatory in all correspondence.
I understand many members of staff have left recently and started their own agencies in the area. I can understand why, and I wish I had done more research before selecting them at the time.
In short, please do yourselves a favour, and avoid the Redhill Connells branch .
Premium fees, for a significantly less than acceptable level of service.
I have worked with Paul H at Centro for over 20 years. His service and support with all my commercial matters have always been first class. Centro have provided me with helpful advice and I personally feel they are one of the best agencies in Surrey. I would highly recommend this company.
They don't even deserve one star...
They ignore residents concerns, only maintain what they want to and always award decoration contracts to their own utterly useless people (they use the excuse that they were the cheapest tender... because they use cheap labour, not professional tradesmen!)
Disgusting how they get to hold their leaseholders to ransom...
And if we take them to court... Their legal fees will appear on our service charge next year!
We had a really good experience with Cubix (and that's the first time I've ever been able to say that about an estate agent after more than ten years of renting). They were always easy to talk to and straightforward. There were none of the usually endless hidden fees at the start or end of the contract. I would highly recommend them
Unaccaptable service. I had a viewing for renting a flat. They cancelled it 15 minutes before. They said they don't have keys... 'Would you like to reschedule?'
As I couldn't go, my friends were already on their way. My friends tried to call them straight away with no luck. Then after half an hour they picked up the phone. Rescheduled for next day.
AGAIN, an hour before viewing, they cancelled it without giving a reason.
They TEXTED ME!!! Instead of calling my friends!!! They had an arrangement with them not with me!! Since then no news from them...
AVOID THIS AGENCY.
There are plenty other ones around!!!
We've had a brilliant experience with Barnard Marcus.
Faye in the Redhill office couldn't have done more to suggest the right properties, guide us through the process and keep a constant conversation going.
She bent over backwards to accommodate all our requests and was always able to be reached.
She'd always dedicate her full attention to us and give us as much time as we needed to take us through the various milestones.
She is a credit to Barnard Marcus and we couldn't be happier to have rented through them.
I can't recommend her/Barnard Marcus enough.
Excellent service and genuine staff.
If I could give zero stars, I would. They have been incredibly unhelpful in letting out my property and charging for items the agent had agreed to waive. 6 weeks, 3 emails, 2 letters with no response. Do not deal with this agency unless you want to deal with the Property Ombudsman.