As a first time buyer Barnard Marcus helped me find the perfect property. They got me in contact with the best Broker and reassured me throughout the whole process. I would like to thank them for their service. Will definitely be using them again!!
Do not rent through this agent they lie about contact with you to your landlord and mislead you when it comes to paying for repairs etc..
Fantastic and very helpful throughout. Can't thank Andy enough for his hard work as there was quite a few difficulties in the process of getting the house. We got there in the end and I feel like they helped get it done as quickly as possible for me.
Very friendly and professional team from start to finish of sale. Would strongly recommend. Ed
Couldn’t ask for a better team of people, who have supported us with both buying and selling, making a stressful time of life seem a lot easier.
Everyone in the office takes the time to familiarise themselves with your case so it doesn’t matter who you speak to when you call- they’re all clued up! I’ve found them really proactive & incredibly professional.
All is lovely until you sign the contract and they have you where they want you, from there it's awful customer service, lack of communication between the branch no one knows what's going on. They even broke the contract by not giving us a sale board, they are full of horrendous excuses we've been fighting for nearly 6 weeks to be removed from contract. We escalated to head office and even they failed to meet their 15 working day response time as outlined in their own complaints policy. The high rates that the buyer has to pay all sounds great for the seller but clearly turns buyers off. Shocking all round...AVOID!!!
Great service from Maxine and the team. Did exactly what Maxine said they would do. Achieved a good price in a tough market but kept us up to date from the start to completion. Would definitely recommend them.
I used Bairstow Eves in Kenley to sell my property back in June this year.
I was left very disappointed throughout the whole process and found them to be very rude and unhelpful.
They gave a very good sales talk before putting my property on the market but that is where the customer service ended.
At the end of the whole house selling process i was left wondering who was worse, Bairstow Eves, or the solicitor that they recommended for me to use.
We used them for finding tenants and for sale of flat.
Just spoke over the phone with an extremely rude man. I was enquiring about a property for sale in stoats nest Road Coulsdon. From the start the estate agent talked over me and at me. He did everything he could to be unhelpful and put me off. This is before I had a chance to speak. In the end I told him that he had done everything to put me off and I was sorry for wasting his time. He said "you have indeed!"
When searching for an Estate Agent to sell our property I requested quite a few to give us a valuation. All of them were quick to look round, give an estimate, their card and promise to sell it without any real passion and then leaving after 10mins of walking in the door.
Simon however, wanted to sit down, have a chat, understand our situation, reason for selling, get to know us and ultimately understand what we required before being shown around. He was extremely attentive and professional and remained so throughout the whole process. He was open and honest and achieved the price we wanted by putting the hard work in for us. He knew our property inside out which I think goes a long way when showing potential buyers around, I didn't atall doubt that he couldn't sell our property and make it attractive to any buyer. Which I am very grateful for.
I could not recommend Barker Stone more highly. Their fees are slightly more but the service and the presentation of our property was second to none and worth every single penny.
We bought a property through Barker Stone and Simons help throughout the process was beneficial to us.
He gave us some good ideas around what we could do to the property to update and add value as it needed a little work, but all feasible and affordable.
He communicated effectively between us and the vendor and was patient and respectful with us selling our property down the chain with another agent. We would consider using Barker Stone in future when we come to sell in future.