5 stars goes to Brigitta who was extremely nice, polite, communicative and helpful. I can honestly say Ive had a very good, if not the best experience dealing with Brigitta. Progression of my application was fast and smooth thanks to her. I'm glad there is someone like her in this business who actually cares about the customers.
I appreciate your work Brigitta! Thank you again and keep it going.
They are absolute liars. They took 350 pounds for advance and stuff. We paid the amount and a week later that lady called and told my husband that our references had not cleared hence they can't rent out the property. My husband spoke to our current landlord and employer to asking why they have not given the right reference and they both told they didn't say anything wrong because we had always paid rent on time and stuff. Then my husband spoke to the letting lady again asking the reason she said for some silly reasons they can't reveal it. Lastly as we had no other choice my husband asked them to refund our advance deposit which we thought was for the property, they said that was the processing fees ....I mean who charges bloody 350 pounds for checking references in 2 days. They are absolutely crap no one should go to them.
Alexandra Brown at the Croydon branch helped us move into our new property, hassle free.
Fantastic service, great communication,
Couldn't thank her enough.
If you need help and your problems dealt With, ring Alexandra Brown.
Also a massive thanks to a fantastic gentleman.
MR PATRICK JONES.
Alexandra Brown and Patrick Jones make it streets ahead.
One of the worst lettings agency. Property management is as bad as you can ever imagined - Unprofessional, lying. I rented a property from them and they haven't even cleaned the flat when I am moving-in. Inventory check hasn't happened. Flooring is plastered to cover the rot and boiler is broken. Had been chasing up the property management to fix the issues and they never respond. Heavily frustrating and fed up with their non-service. Never recommend this lettings agency to any one.
Bairstow Eves have been extremely helpful and professional in my home search. Jake was absolutely brilliant, extremely flexible and accommodating to needs. I'll definitely recommend.
I am leaving 1 star and that is for Maxine Apps-she is their jewel in the crown and worth her weight in gold. I would giver her 14/10!!
So far the rest of my experience has been pretty poor it shouldn't be because I think they are fairly well set up but their communication skills are so poor that I find myself chasing and chasing. It's so frustrating and a total waste of my time and money. I have had contact from the lady who will manage things moving forward and she sounds very hopeful (fingers crossed) but at this stage I wouldn't recommend Bairstow Eves which is a shame because all they needed to do was give me a call and not ignore my emails.
Hayley from Foxtons has been invaluable with a property purchase and is always ready and willing to talk to me and answer questions. She has made a difficult process easier with her warmth and professionalism. I would highly recommend her to other people.
I brought a property from foxtons 2 months ago which was a good service. however, unfortunately they have left a sour taste in my mouth after not removing the "for sale" board and "to let" board outside my house.
I cut the boards down after 14 days as no one came to remove them. 2 months after, the boards have been put back up outside my property without permission and also I have never instructed them to LET my property and they even put a "to let" board up.
They refused to take them down after I explained to them that my tenants were not happy with the boards and there very unwilling to help.