Jasmine Rokib was our agent that took us to view several apartments.
She went above and beyond to help us find a gorgeous flat perfect for my daughter and I and in our budget.
Both she and Leya Ricketts are extremely knowledgeable, professional and kind. We are Americans with no knowledge about real estate lettings in the UK. Leya and Jasmine made my daughter and I feel so comfortable and welcome, even though we asked a million questions and visited their office every other day as if we lived there.????I would definitely highly recommend. We love these ladies!!
They are absolute liars. They took 350 pounds for advance and stuff. We paid the amount and a week later that lady called and told my husband that our references had not cleared hence they can't rent out the property. My husband spoke to our current landlord and employer to asking why they have not given the right reference and they both told they didn't say anything wrong because we had always paid rent on time and stuff. Then my husband spoke to the letting lady again asking the reason she said for some silly reasons they can't reveal it. Lastly as we had no other choice my husband asked them to refund our advance deposit which we thought was for the property, they said that was the processing fees ....I mean who charges bloody 350 pounds for checking references in 2 days. They are absolutely crap no one should go to them.
Great and professional service. Robyn who was our sales progressor was brilliant. Her work ethic and motivation to get things done was great. She really did, at sometime what was a frustrating time for all parties involved kept the process moving. Very lovely and honest which was really appreciated. I would definitely recommend her service to anyone purchasing, especially first time buyers who might find the process a bit daunting.
One of the worst lettings agency. Property management is as bad as you can ever imagined - Unprofessional, lying. I rented a property from them and they haven't even cleaned the flat when I am moving-in. Inventory check hasn't happened. Flooring is plastered to cover the rot and boiler is broken. Had been chasing up the property management to fix the issues and they never respond. Heavily frustrating and fed up with their non-service. Never recommend this lettings agency to any one.
Just purchased a house with the help of Benson and Partners and we found their service to be professional and extremely efficient. The staff were very helpful and on the ball - especially Hitesh who helped us navigate a conveyancing process that was very challenging at times.
As per the last review, I am surprised by the amount of negative feedback on here. But that seems to be the case for most estate agents - rental clients like to air their grievances online! Such a shame, as it doesn't in any way reflect the great level of service that we received.
very unprofessional. got as far as a second interview and they didnt even have the professional decency to inform me I was not succesful, or even return my call to inform mr after I had called to get some information/feedback.
Jake made moving in easy, very organised, professional and polite. All the qualities you need in an agent. Would highly recommend to all who are looking to rent in the Croydon area.
I am leaving 1 star and that is for Maxine Apps-she is their jewel in the crown and worth her weight in gold. I would giver her 14/10!!
So far the rest of my experience has been pretty poor it shouldn't be because I think they are fairly well set up but their communication skills are so poor that I find myself chasing and chasing. It's so frustrating and a total waste of my time and money. I have had contact from the lady who will manage things moving forward and she sounds very hopeful (fingers crossed) but at this stage I wouldn't recommend Bairstow Eves which is a shame because all they needed to do was give me a call and not ignore my emails.
Hayley from Foxtons has been invaluable with a property purchase and is always ready and willing to talk to me and answer questions. She has made a difficult process easier with her warmth and professionalism. I would highly recommend her to other people.
Really bad organization. Unreliable and bad communication. Although they pretend to be the best is not real. They charge more then other competitors..