By a mile the best agent. I found a property to buy with Cray&Norton in Shirley about 5 years ago and after living in it I decided to rent it out and buy another property elsewhere. Cray&Norton have now managed my property for over a year and do a superb job. When I was looking for a property 5 years ago they provided the best service. I can't thank Darren, Marcel, Andrea and the rest of the team for helping me so much over the years.
Tried on multiple occasions to get hold of someone at Cray & Norton. Emailed via 3rd party website - no reply. Filled in contact form on their website, no reply. Called, no answer. Eventually got hold of someone via email who sent a video of the flat. Okay great, I had a couple of simple questions (council tax band, etc). Guy said he'd get back to me and never bothered.
I gave up and found somewhere via Openrent - I move in next week. No way I want to rent from a company who's communication is so poor. Not a chance. If you aren't bothered about getting custom then good luck to you!
Our journey with KFH started with Vanessa showing us another of their properties which was good but not perfect for us and as we relayed this to Vanessa and what we were really looking for she listened and took note. No more than a few days passed when she called me back to say there was another house which turned out to be perfect, we viewed the house, we fell in love with it and now it is ours! All through this process Vanessa and the team were a joy to deal with and were always on hand to help if we needed it. Well done guys.
Many people are uncomfortable to leave a negative review with their names, however, our experience was so dreadful with this unprofessional agency that we would like to share it with others. The property we've recently bought was solely marketed by this agency so we didn't have a choice but to try and work with them. However, the whole office is unbelievably incompetent. First of all, your private details are handled carelessly resulting in us gaining regular access to their other clients' private data (both vendors and buyers) both via e-mail and postal letters. Think carelessly copied in e-mails from other clients, postal letters addressed to other clients attached to ours in the same envelope. Once could be a mistake but this happening numerous times via both methods raises serious concerns.
Second, as we already had our mortgage sorted and our chain was very short and all freehold we requested the exchange date to be within 9 weeks from acceptance of offer (this is a perfectly acceptable amount of time) so we could avoid paying another 2.5 months of rental fee unnecessarily. Vanessa claimed that our request is impossible and set up the exchange date 10 weeks after the offer got accepted. Ironically, about 10 days before their chosen exchange date they started to harass us to exchange asap as everyone in the chain was apparently ready to sign immediately. When we refused to bring the dates ahead due to them being ignorant about our needs earlier we've been put under incredible and completely unnecessary pressure with their constant calls, e-mails (even to our solicitor to convince us!!) pushy attitude and agressive tactics. To the point, that I had to switch phone numbers for a week to avoid repeating ourselves the 10th time about our refusal of a last minute change of the date that they forced on us in the first place. And to the point that we got very close to pulling out of the whole purchase just to get rid of this horrible agency. No doubt, had we found another suitable property at that point we would have pulled out without thinking twice.
Thirdly, despite all the stress they caused to try and bring the exchange date earlier last minute "due to everyone was ready", guess what.. on the named exchange day the exchange had to be cancelled due to the rest of the chain not even being ready with their paperwork. It's a wonder that the purchase actually happened in the end.
First time using Leaders & I’m happy to say that they are 1 of the best Estate agents out there. Very professional team who go above & beyond to ensure your requirements are met. I had the opportunity of dealing with Myha who was very professional & very informative throughout my whole process. I would most definitely recommend Leaders & if your lucky enough to have Myha as your contact I can assure you, your in very good hands!
Thank you so much Myha & The team at Leaders for allowing me to secure my new apartment.
Very bad service agent is not arrived at my meeting on the rental home ..
The house was to be the minor renovation and painting and it turned out that the house is a fungus, mold and so on.
Complete mistake and a waste of time customers do not recommend
We had a very drawn out process of selling our property but through the help and guidance from the team at Bairstow Eves we got there in the end..
They have all been fantastic and Luisa was looking after us and she is lovely.. even keeping us up to date on her days off which is above and beyond but very much appreciated.
From a buyers perspective it has been refreshing to deal with an agent such as Luisa at Bairstow Eves who seems to be working on the interest of both parties. She was helpful and well informed and very proactive when needed but not relentlessly pushy either. It IS possible after all!
First Floor - Room 3 The Shepherd?s Building West Rockley Road
It has been a nice experience renting with the help of Sian and Alen at Regent property. They always be back in touch and answered my question properly and instantly. I very appreciate their help.
Horrible experience with Regent Letting. They are not professional at all. Still waiting for my deposit after one month! They don't reply to the email promptly and I always have to call them. Yesterday Monica said to me on the phone The person who was dealing with my deposit (Tania) left the company and now is the manager davindra who is dealing with it and that I will have news today.
Today I called them and I wanted to speak with the manager but Monica said to me I can't speak with her and that she doesn't know what it is going wrong with my deposit!
This office is very good and Karolina is excellent. She took a risk with me as I did not have a job when I registered as I did not live in London. Her manner was very friendly and professional.
Waited 20 minutes for the agent. When I phoned the office she had apparently been sitting in a car outside the property, but as she thought I hadn't turned up she left, without calling me. She did not offer to come back, so I did not view the property.
I would not view, buy or sell property with this company.