Fast and efficient service. Friendly staff. Smooth follow through and follow up.
I viewed the 3 bed property amanaged by this agency on the 1st of Apr 2014 During the viewing we spotted damages in the roof area which is causing great leakage during rain from the roof into 2 rooms of the apartment.
On the viewing, we had a written agreement that the property will go under repairs before our moving date.
Townends informed us that they manage the property because the actual landlord is a permanent resident in Australia.
In 15 days time from that date, we paid agency fees, Deposit and rent, and on our moving day we realized that nothing was repaired in the house. During rain, 2 rooms becomes wet through the walls even parts of the carpet gets wet, while the whole house becomes kind of misty that I have to keep the boiler on high levels in order to keep the atmosphere healthy to breath.
On the same moving day (1st May) I called the agency expressing my frustration and disappointment, and their excuse was that they had issues in the check out but they did not introduce a solution, I requested an immediate cancellation of my contract and to move me into any other fit property, but they refused and blamed it on the landlord (which is in Australia).
On the 2nd of May, I contacted the Environmental Health office in Croydon, and they instructed me to write a notice for the Landlord which I did.
The Agency replied by doing investigations, then they send me another letter saying that they can do nothing because I should contact the Landlord, and that they have provided my Landlord details on my contract.
Baring in mind, that the Landlord’s details on my contract is his address in Australia, while the UK address is the actual agency’s address, so every time I write to the Landlord, the agency is the one who is getting my letters.
The tenancy agreement was based on offer letter which was signed by both of us, clearly stating that the house will go under repairs before our move-in date and based on this information I accepted the offer.
Townends did not show any sense of professionalism while dealing with my issue, they put the blame on me for not contacting the Landlord (which I did), while they are managing the property.
They gave me their registered address as the Landlord’s details, and communications keep going in circles unsorted.
I am willing to escalate this matter to the court,
DO NOT USE THIS AGENCY
Had an excellent experience with Marina Steel. We only met once on a viewing but she listened to my wants and needs from a property. She promised to email me the following day with some she had in mind and totally delivered, she had clearly tailored to what I needed rather than the approach that other agents often take. So much so that in that very email of properties tailored to my requirements, was the one I would go on to buy. So thank you for finding me my first home Marina! :)
One of the worst lettings agency. Property management is as bad as you can ever imagined - Unprofessional, lying. I rented a property from them and they haven't even cleaned the flat when I am moving-in. Inventory check hasn't happened. Flooring is plastered to cover the rot and boiler is broken. Had been chasing up the property management to fix the issues and they never respond. Heavily frustrating and fed up with their non-service. Never recommend this lettings agency to any one.
Best Estate agent in Croydon. Myles is such a positive person! Always smiling and helping customers find the perfect flats for their needs. I highly recommend the agency and more agents like Myles. Thank you to Zeena who made the progression such a smooth experience. Amazing!
Do NOT use these agents!! They lack integrity, professionalism, communication and managerial skills, the list goes on. I lodged a complaint with these amateurs and it hasn't been resolved to my liking, and believe me, I had grounds for complaining.
They don't return calls, their emails are flooded with grammatical errors, they can't pass a message on to their employees. You really have to chase them up. Their mission statement reads, "“To be the most professional, caring and expert estate agent our clients, our community and the public come into contact with, whilst still ensuring that our commitment to staff training and innovation remains second to none enabling every client to have a smooth and stress free move.” What a load of flannel! Some clients may have had a better experience with Streets Ahead, but mine has been a complete nightmare.
The Lettings managers, George Potter and Daniel Woods both refuse to respond to my calls. Highly unprofessional and cowardly. A severe lack of attention to detail is plenty evident in their correspondence. Just an utter shambles if I'm very honest.
For those who have had a positive experience, count yourselves lucky because as far as I'm concerned these guys are complete cowboys. Unethical, unfair and unprofessional
Excellent service from Doug who was our negotiator. Was very supportive and kept us up to date at every step. Could not have asked for a better estate agent. Would 100% recommend his services!
I am leaving 1 star and that is for Maxine Apps-she is their jewel in the crown and worth her weight in gold. I would giver her 14/10!!
So far the rest of my experience has been pretty poor it shouldn't be because I think they are fairly well set up but their communication skills are so poor that I find myself chasing and chasing. It's so frustrating and a total waste of my time and money. I have had contact from the lady who will manage things moving forward and she sounds very hopeful (fingers crossed) but at this stage I wouldn't recommend Bairstow Eves which is a shame because all they needed to do was give me a call and not ignore my emails.
Hayley from Foxtons has been invaluable with a property purchase and is always ready and willing to talk to me and answer questions. She has made a difficult process easier with her warmth and professionalism. I would highly recommend her to other people.
Really bad organization. Unreliable and bad communication. Although they pretend to be the best is not real. They charge more then other competitors..