KFH West Wickham recently sold our house in Birch Tree Avenue and the whole experience was amazing. Laura & Josh secured a fantastic price for us, which was actually over the asking price. They both kept us posted throughout the sale and I cannot recommend them highly enough.
Many people are uncomfortable to leave a negative review with their names, however, our experience was so dreadful with this unprofessional agency that we would like to share it with others. The property we've recently bought was solely marketed by this agency so we didn't have a choice but to try and work with them. However, the whole office is unbelievably incompetent. First of all, your private details are handled carelessly resulting in us gaining regular access to their other clients' private data (both vendors and buyers) both via e-mail and postal letters. Think carelessly copied in e-mails from other clients, postal letters addressed to other clients attached to ours in the same envelope. Once could be a mistake but this happening numerous times via both methods raises serious concerns.
Second, as we already had our mortgage sorted and our chain was very short and all freehold we requested the exchange date to be within 9 weeks from acceptance of offer (this is a perfectly acceptable amount of time) so we could avoid paying another 2.5 months of rental fee unnecessarily. Vanessa claimed that our request is impossible and set up the exchange date 10 weeks after the offer got accepted. Ironically, about 10 days before their chosen exchange date they started to harass us to exchange asap as everyone in the chain was apparently ready to sign immediately. When we refused to bring the dates ahead due to them being ignorant about our needs earlier we've been put under incredible and completely unnecessary pressure with their constant calls, e-mails (even to our solicitor to convince us!!) pushy attitude and agressive tactics. To the point, that I had to switch phone numbers for a week to avoid repeating ourselves the 10th time about our refusal of a last minute change of the date that they forced on us in the first place. And to the point that we got very close to pulling out of the whole purchase just to get rid of this horrible agency. No doubt, had we found another suitable property at that point we would have pulled out without thinking twice.
Thirdly, despite all the stress they caused to try and bring the exchange date earlier last minute "due to everyone was ready", guess what.. on the named exchange day the exchange had to be cancelled due to the rest of the chain not even being ready with their paperwork. It's a wonder that the purchase actually happened in the end.
Used Hyde and Rowe for managing my property and they were excellent, informed me every step of the way of the procedures and addressed all of my queries when raised. Will continue to use their services and recommend them to anyone.
This is a fraudulent organisation. I am happy I am few days away from ending my tenancy with them. Their agents provide customers with false information regarding the properties they rent out when you are viewing the property and unfortunately you may not discover this until you have signed your contract. They never deliver on promises or abide by the terms of Tenancy Agreement. Their property management staff are extremely rude and never repair anything brought to their attention. I hope no one is as unfortunate as I was to make the mistake of renting from them. If you have a deposit with them please insist that they register it with the Deposit Protection Scheme or you may never get it back.
A big thank you to Luisa at Bairstow Eves, Shirley branch. The level of customer service provided by Luisa was excellent. She is extremely efficient, knowledgeable and professional and made the process of buying my first home very quick, easy and stress free. Thank you for everything..
We wanted to get bairstow eves to sell my fathers house as we were moving ourselves and they gave us the best service from Samantha who came out to dad initially to louisa who showed people round and sold the house very quickly with no fuss we can't speak to highly of the service we had thank you
I recently placed two properties with Complete which they not only helped to fully furnish but also did an amazing job in staging the units for potential tenants and found tenants in almost no time. I am extremely satisfied with their services and I would highly recommend them to other landlords.
Very professional until the day we moved in!
Our move went very smooth and they assured us in moving in as quickly as possible which was important for us
They have arranged for our entry on a Sunday!
However after that we discovered that all the tenants in the building had some issues with their flats (normal in a new build) and Complete were not helpful at all.
We are now in our flat since 2 months and they have been responding to our emails just keep saying that they are on the case, and keep saying the same thing over and over again.
I would not recommend them at all
Lucy was a great help, knowledgeable about the area and when the house we initially wanted to view went under offer, she found us four great properties to view that were all very suitable.
Booked for a viewing at 2pm one day earlier, arrived and waited till 2:10pm and no one came. When I called to ask, they told me the property can only be viewed after 7pm, which I got absolute no notifications before my arrival. Not sure about other services yet, but seen unprofessional and lack of respect already.
Recently dealt with Martin & Co Croydon and have so far have had good experiences.
I booked a viewing on a property, the sales lady Esra Kose was very prompt on arrival even offering directions when I couldn't find the property.
Esra showed my partner and I around without any 'hard sell' nonsense, simply highlighting the attributes and potential.
I later decided I'd like to make an offer on the property and spoke to Esra on a number of times, all of which she was very polite and helpful, my offer was successful and I was pleased to see my 'memorandum of sale' promptly delivered to my inbox and the property taken off of the open market.
So far so good :)
Useless estate agent dealing with Karolina she's an absolute apology how dare you waste me and my partners time with viewing properties only to later find out that the landlord will only except applicants who have worked for a year at least we are working and earning more than yourself or anyone who works in your useless estate agent word of advise AVOID this estate agent if you don't want your time being wasted