12th Nov 2024 (14 weeks ago)
Our experience with Chancellors has been deeply disappointing. They failed to deliver on their promises and have shown a lack of professionalism and attention to detail in the marketing and handling of our property.
We were extremely unhappy with how Chancellors presented our property. Despite discussing its defining qualities with the sales agent, the listing was reduced to a generic, one-paragraph description that lacked key details. We even had to request changes before it went live, and the results still didn’t reflect the unique appeal of our home. Their strict limit of 10 photographs significantly limited the property’s visual impact, which we believe hampered its ability to attract interest.
After the initial listing, we expected consistent support and updates from a dedicated agent, as initially promised. However, the agent who originally brought our property on board left Chancellors without any notice to us. Instead of informing us promptly, we only learned about this change when we had to ask repeatedly. We were then passed between various agents from different branches, with most contact coming from the Virginia Water office rather than the Staines branch. This lack of continuity and coordination between branches made us feel neglected and that our property wasn’t being properly prioritized.
Chancellors claimed impressive numbers of views and clicks on our property listing. However, not a single viewing was scheduled in a month. These metrics, have been meaningless in practice, suggesting that their marketing strategy was fundamentally flawed. We expected Chancellors to actively strategize and bring genuine leads to our property, but the disconnect between online traffic and in-person viewings speaks volumes about their inadequate approach. Since switching to a different local agent at the same price point, we’ve already had more viewings—a clear sign of Chancellors’ ineffective efforts.
Our only regular contact has been a weekly automated “insights” email, which provided no real feedback or actionable advice. When we finally received a call from an agent (who had not been involved previously), they suggested lowering our asking price without any convincing explanation or insight into why viewings had not been secured. This lack of personal engagement and accountability made us feel like we were just a number in their system.
Even more frustrating, more than a month after we stopped marketing with Chancellors, no one has contacted us to collect the "For Sale" sign, leaving us to take it down ourselves and store it. This lack of basic follow-up reflects a level of neglect and disregard that has been typical of our experience.
Overall, we’ve been left feeling let down by Chancellors’ lack of professionalism, poor communication, and inadequate marketing efforts. We expected a proactive, coordinated service, but instead, Chancellors delivered a frustrating and disorganized experience. We cannot recommend their services to anyone looking for a committed and reliable estate agent.... Read more