25th Jun 2024 (5 weeks ago)
27 TROWBRIDGE GARDENS - Warning to potential tenants.
Rented this property through Indigo and have had a horrendous experience. Leaks left ignored from the roof and guttering for 8 months to the extent water pours through the ceiling onto our bed. Left with a bath that didnt drain properly for multiple months, with several contractor recommendations to fix ignored until the bath fully blocked again for the 2nd time. Gave access to 8 roofing contractors during the 8 months since reporting the leak, of which the landlords said the contractors were lying, exaggerating or were too expensive. We were blamed as a first resort for the bath pipework being insufficient and for the multiple leaks experienced during our tenancy. Tom at Indigo did his best to help us but continued to say that it was the Landlords discretion/decision and didnt push the repair obligations onto the Landlords. Eva was rude, unhelpful and unsympathetic to all issues we had which resulted in us inisiting on liaising with Tom. Indigo then confirmed upon Landlord terminating our tenancy on the grounds of selling (but now up for let at £100pcm more), that they would not be working with Chris and Sue Hodgkiss again due to their negligence of the repair obligations under the Tenancy, as well as being very difficult to deal with but they continue to work with them. The previous Tenants warned us of the same issues and we fear this will continue to happen. Landlords also live next door and will watch you 24/7, in the bathroom which overlooks their garden, as well as turning up without warning and again breaching the tenancy. Rogue Landlords who have caused us nothing but upset, distress and issues. Disappointed that Indigo didnt do more and lied to us about working with these people. Take caution if seeking to rent this property.... Read more