I'm so unhappy that I feel like crying daily.

After rushing from work to get to my viewing on time I phoned the property consultant who had emailed me the day before. He had who had no idea who I was or where we were meeting. After giving him the information he probably should have noted down himself he said he would be with me in 10 minutes. 15 minutes later he phoned to tell me that an offer had been accepted for the flat so it was no longer available. Apparently this wasn't his fault as he had only just found out and couldn't quite grasp the fact that he is telling me this over the phone 15 minutes after my appointment was supposed to be. He should probably consider getting a diary or maybe a job that doesn't involve organisation or a basic level of customer service.

Service was good while we were looking for a flat and smooth once we had found one. However, it wasn't until we moved in that we discovered that they manage the property and the service then was an entirely different story. Many problems in the flat were never dealt with by Matt our property manager. When we requested to change our property manager we were told that they would be changed which never amounted to anything. Beresford is Clearly a company that care more about their sales than their property management & I would advise not to use them if they are managing the property you are looking to rent.

Worst agency in London

Stay away from these bootleg manipulative, unprofessional agent..!

Excellent customer service, very friendly staff.

Terrible service, not that I rented anything with them or bought anything, but me and my wife came all the way to view a flat for rent on Avondale Road Croydon at 10am and these people were never there. When I called Carmel Gray who by the looks of the name seems to be the owner picked the phone and when asked where they are, she said she called me at 9 am and I never answered the phone and so she left a voice mail, There were no voice mail or missed calls and I told her that. Now that could be very rare possibility where she left a voice mail which never got to me? I wouldn't lie about this as I have nothing to do with them or against them. But the level of unprofessionalism by telling me that I never confirmed on the same day, well because you yourself confirm it over an email a day before? She was rude, unapologetic to the core and most of all it was the tone she was speaking in, instead giving me explanation that many people don't turn up for viewings, so what do I got to do with that??? That's not problem if you've faced bad customers. Do not judge every customer the same way, simple! And if anything at least mention in your email that this is not the final confirmation as we will call you again on the day to reconfirm. Highly disappointed. I had 7 other viewings the same day and not even a single other Agent missed out and they were bang on time waiting for me at the properties regardless of me calling them or them calling me for reconfirmation

They were OK in terms of showing the flat. We wanted to make an offer but decided not to go ahead because on top of standard high agent fees they have a £300 contract renewal fee. For us this was too high since we had originally found the flat on OpenRent (no fees) and it was then taken over by Beresford. Paying hundreds of £ in fees with the agent adding little value is difficult to swallow.