Chestertons in Chiswick, in particular Josh (Horrocks), were professional and efficient from start to finish. As I work in the industry myself, it was very refreshing to deal with an agent as proficient as Josh. Would highly recommend, and thank you for all your help!
Nikki and Leigh got to know my requirements and only put suitable applicants and eventually tenant my way. They always answered my queries, kept me informed and handled the search and paper work professionally. They helped me to find an excellent person to do the inventory and check in. I had confidence in them at each stage. Thanks alot
In this day and age its not very often that you encounter someone who actually wants to be able to help to the best of their ability. Ashley Parsons at the Chiswick office is such a person. From the first time we met I was struck by her very personable manner, honesty and professionalism. Always quick to respond to any queries we had, made a new experience for my sons of renting a property, a relatively easy task. She is a credit to your company.
I would give zero stars if possible. Rented a property through this office and had nothing but issues during my one-year stay.
- No communication from the Lettings Manager. Once I paid the deposit, service level dropped to zero. After much chasing, was informed the Lettings Manager was no longer with the company and no one would follow up on her actions as she 'overpromised' clients. No accountability.
- Repairs took forever. Months of weekly calls and emails to no avail. Winkworth promised to get back to me after every contact, but never would. When questioned about it, they claimed to have no record of previous communications. When I was finally put in touch with the repair company they also said they'd been having communication issues with Winkworth for months and weren't able to confirm any jobs.
Stay away from Winkworth Chiswick. Don't be fooled by their corporate image and perceived professionalism like I was. Go with a smaller, friendlier agent, there's plenty on Chiswick High Road.
Charlotte Kelly is an absolute star. Professional, freindly and down to earth. She showed us a number of flats and gave us all the facts and local info we need to be able to make decisions. If your going to John D Wood as for Charlotte a true gem.
We were very disappointed last Friday as we were kept waiting to hear that we had completed on our house and could collect the keys. Eventually we went into the Chiswick branch to check and a phone call was made by one of your staff who ascertained that indeed we HAD completed, but NO-ONE had bothered to call us! If we hadn't gone in, who knows how much longer we would have had to wait! Moving house is stressful enough without this poor service.
James Matthews was so good when we sold my mother's flat that we went back to him and Whitman & Co when we had another difficult property to sell. Exceptionally good and knowledgeable, they deserve their reputation as the best Estate Agent in Chiswick.
I would highly recommend Whitman & Co to anyone looking to buy or sell a property in Chiswick. The professionalism, knowledge and expertise demonstrated by James Matthews and his team was exceptional. Thank you. Adrian Dent