4th Oct 2025 (6 weeks ago)
I unfortunately had to write this review following an incident with one of their senior employees whose actions were disproportionate an unprofessional. JASON NWIMO MARLA held our deposit for almost 6 weeks with no real reason. He did not reply to emails, avoided phone calls, he never called back, he was basically unreachable. He only answered when I asked the landlord to reach out to him.
We had a dispute with him about some amount on our deposit which was being taken due to end of tenancy cleaning. We had paid a cleaning lady for 8hours to clean the apartment (a tiny 2 bed). Apparently some minor hidden spots were left dusty. Jason decided to charge us 240 pounds for that. Our contract stated “If the report (checkout) notes that further cleaning is required, Knight Frank will arrange this at your cost, in order to put the property in a presentable condition.” The property was left in presentable conditions and the new tenants moved in the next day without any complaints. Yet, breaching contract, 240 pounds money was charged to us without calling any cleaning agency. It was simply charged without explaining why it was 240 pounds and where that money was going . Also Jason he tried to charge us for some mold defects on the ancient timber windows which we complained for years to have fixed.
Jason showed that he didn’t really know much about the flat. He did not bother to go through the history of the repairs, the correspondence, the damages. Its easy to manage the flat when you don’t have to do anything at all.
We found Jason Nwimo uncollaborative, unprofessional and very intimidating. He never gave an apology for his actions (for instance not replying to phone calls).
I hope to never have to deal with someone this mean again and I really do hope Knight Frank take time to evaluate him. Agents should never be nasty. Only because their title says "senior" it doesn't mean they have to power to do as they please to other people. If I was a londlord I would stay away from Jason in fear that he might abuse of other tenants.... Read more