28th Sep 2024 (6 weeks ago)
It is unfortunate you can’t rate negative stars.
I had an extremely disappointing experience with this agency. I was asked to provide documentation, which I did by printing multiple pages to PDF via an iPhone app. Due to a technical issue, the letters "Fi" were missing from several words. It’s called a glyph error and is really common, easy to find on a google search.
A technical error a human would never make because you must be really stupid to make the same mistake with the same exact letters on multiple pages.
Rather than contacting me to clarify the situation, they completely ignored me and avoided direct communication. I was diverted to a receptionist who blatantly lied, claiming that the agents had suddenly gone on annual leave.
It was clear they thought I had fabricated documents, which is both ridiculous and insulting, given that any inconsistencies would have easily been addressed during referencing. I was still in the pre-offer stage, but they chose to act in an unprofessional and cowardly manner rather than addressing the issue head-on.
Their approach is biased, stereotypical, and outdated, and it’s obvious they pass this attitude on to new staff. Most of the positive reviews they have are misleading; during viewings, I met several agents who seemed completely uninformed and biased.
If you're considering working with this agency, especially as a sales customer, be cautious. Their lack of professionalism could end up costing you, just as it has for others. Save yourself the frustration and look elsewhere.... Read more