17th Oct 2026 (16 days ago)
Edit on 17/10/2026: The service and overall experience were extremely poor. Tony was incredibly rude, whereas Paul’s customer service was good. However, I have serious concerns about the way this estate agent conducts its business.<br><br>I viewed a property and made an offer of £186,000, which was £16,000 above the asking price. Paul told me that they had received offers higher than mine, so I accepted the situation and moved on. However, eight months later, I checked the Land Registry records and discovered that the same property had sold for £167,000 — £3,000 less than the original asking price and £19,000 less than my offer.<br><br>Now, someone might argue that the surveyor’s report could have led to a price reduction. However, that was not the case as far as the advertised terms were concerned, because Zoopla specifically stated that there would be no price reduction following the surveyor’s report.<br><br>Another concern is that Paul never provided an official email address for correspondence or submitting offers. Instead, he used a Hotmail account, which could later allow the company to claim that it was not their official email address.<br><br>More recently, I arranged another viewing through this estate agent. On this occasion, Tony was telling people, including me, to email them at an address that was actually a website address, not an email address. Several people and I pointed this out to him, but instead of acknowledging the mistake, Tony made fun of people, suggesting that they did not know what an email address was. For the record, I am a professional computer programmer, so I certainly understand the difference between an email address and a website address.<br><br>My advice to sellers: please be cautious. Based on my experience, I have serious concerns about whether you will achieve the best possible price for your property through this agent. I strongly question the way offers are communicated and handled, particularly given the significant difference between my offer and the eventual recorded sale price. I am left wondering whether buyers’ interests are being prioritised over those of sellers, and whether sellers could end up receiving less for their properties as a result.<br><br>Proceed with caution and make sure you keep a clear written record of all offers and correspondence.... Read more