For all these over three years that I have been a tenant with Direct Housing, it has been a smooth, cordial and enjoyable experience. The staff are very professional, listening and quick to respond in terms of repairs, requests for replacements, deposit refund and timely replies to emails and other media of communication. When coming with a prospective tenant to view a house, they always send advance notice to the tenants. This scores them high on the professional front and respect for the privacy of tenants. They take health and safety as a top priority, always checking the alarm on a weekly basis and conducting routine checks and visits. Claire, Kiran, Naomi, Mellisa and the entire team are amazing people. They have good and friendly customer service, and are able to work and patiently manage the heavy traffic of tenants they have even during busy and high peak letting seasons which is why they are the housing agency of choice in Selly Oak, Selly Park, Bournbrook, Bournville, Edgbaston, Harborne, Northfield and the greater part of south Birmingham. Anyone wishing to do business with Direct Housing will not operate at a loss. My experience and those of many of my friends and contemporaries attest to this fact.
3rd Jul 2017 (4 years ago)
Please don't waste you r money with this agency. We stayed at the property for six months and had worst every experience with them. When we moved in lots of things weren't fixed and we were told it will be fixed once we moved in but nothing happened during those six months when we stayed there. Lots of emails and calls were exchanged but these people don't listen at all. After we left property we kept chasing them for our deposit. we cleaned everything and 21 days later we got email saying somethings weren't cleaned and they want to deduct £75 from deposit. We would have taken them to court but we are working professionals and don't have time for solicitors. We just wanted our deposit so we agreed to deduct £75 but still haven't heard anything yet. I got pissed off so decided to write this review so to warn other people before we take any property on rent through them. I hope this will help other people. I have got all the emails which were exchanged with them in case any wants to see proof.
28th Jul 2021 (9 weeks ago)