29th Aug 2026 (19 days ago)
Very disappointing experience with PMS Estate Agency – would not recommend<br><br>Our experience with PMS Estate Agency was extremely disappointing, particularly when it came to maintenance, communication and the charges proposed at the end of our tenancy.<br><br>When we moved into the property, we immediately reported mould on the ceiling and a non functioning ventilation system in the toilets. We were advised to open the windows, but the ventilation issue was not properly addressed until almost three years later, when we told them we were leaving.<br><br>We also experienced a serious hot water problem. The shower would repeatedly stop providing hot water, and despite contacting the agency several times, the issue took around one month to resolve. This was during the winter, and the situation became so difficult that we had to go to the gym to shower. In our experience, maintenance requests were often met with delays and repeated chasing.<br><br>The biggest issue came when dealing with our £1,615 deposit. PMS initially proposed deductions of £1,409, which we strongly disputed because we did not believe many of the claimed costs were our responsibility.<br><br>For example, we were charged £180 for carpet cleaning, even though the carpet had been replaced with a brand new one only around a week before we left the property.<br><br>We were also told that £400 was being charged for kitchen cleaning. We had cleaned the property before leaving and therefore questioned whether this amount was reasonable. We asked for proper evidence and receipts to support these charges.<br><br>There was also a significant rent increase of around £250 after the first year, which added to our overall dissatisfaction with the tenancy.<br><br>Overall, we felt that once the tenancy was underway, communication became very difficult and maintenance issues were not dealt with within a reasonable time. The proposed end of tenancy charges were also, in our opinion, excessive and required us to challenge and question them.<br><br>Based on our experience, we would not recommend PMS Estate Agency. If you do rent through them, I strongly recommend keeping records of every maintenance issue, taking photographs and videos of the property, keeping all correspondence and carefully checking any proposed deductions from your deposit.... Read more