I am a (surprised) Foxtons convert.
My initial thought process: surely if your property is on Rightmove it doesn't matter who the estate agent is? Well, we tested that for 5 months with another of the industry leading agents (who fees were less than half) and had three prospective buyers come through our doors in that entire time.
With no progress being made we switched to Foxtons on the advice of our neighbour. We're glad we did. Within a week we had two viewings.. Within 8 weeks we had several more and a full cash offer.
I can highly recommend the team for doing their jobs efficiently. Andrew and his team delivered what they said they would in a timely fashion. In particular, Austin, who led the sale was extremely professional and was good at communication throughout the entire sales process which was particularly appreciated.
I will use Foxtons for future house sales.
115 days ago
Terrible experience. In the process of renting an apartment I was harassed with calls at work from the agent Klaudia Kocot to settle up the payment which was on its way. Not very professional. When I got the apartment it was not clean and went to complain at which point it was made clear to me from the manager that 'I am not paying a lot of money for London' (£24k per year rent). During the tenancy, fortunately, I did not have to deal with them, only to be reminded at the end of the tenancy how much the agency does not care about customers, finding £200 withdrawn from my deposit without notice.
I' d rather sleep under a bridge than having to deal with these salesmen again.
621 days ago