Lived for 5yrs in a rented property managed by McMahon & Partners. Found the property management services to be top notch, the team is responsive and was always able to resolve issues in a timely manner. Special mention to Louise C who was the main point of contact, friendly and professional; understood things from a tenant's perspective
96 days ago
VERY BAD experience working with them as a tenant, DON'T GO: 1. They took 1 week to reply to one single email in the later stage of tenancy and the move out process ; 2. They provide NO SUPPORT when there are issues regarding the contract or process, except sometimes they provide some support in the maintenance of property; 3. The founder himself has bad and RUDE customer service manner , eg refuses to talk or help even when there are urgent situations; criticises and almost shouts at customers in the office; 4. Every staff loves playing 'passing the buck' game there and wasting your time when there are issues, except 1-2 staff out of 6 is helpful. Dealing with many staff there absolutely wastes my time and was a pain. All of these come from my real experience as a tenant for one year through them, so I know this company enough to comment. I feel obliged to comment and describe how things really are, so that people can have more awareness, when considering working with them. I am not using my real name here for privacy purpose. Anyway, don't be fooled by some positive but very generic comments here. Doing research and finding a responsible and reliable agency to work with is important.
923 days ago