13th May 2026 (5 weeks ago)
I would advise both tenants and landlords, as well as current landlords and tenants considering using these agencies, to exercise caution when dealing with Imran Hussain, who operates under the agency names Oliver Brooks and Kenneth Lloyd’s.
In my experience, communication and management of the property were often stressful, confrontational, and highly unprofessional. Much of the communication I received was through email, which I intentionally kept for record purposes.
Although our EICR certificate reportedly passed as “Satisfactory,” the emergency fuse switches within the property did not function correctly, as indicator lights remained on regardless of switch position. Additionally, despite the property passing a gas safety inspection, there was no accessible gas shut-off stopper installed, which caused concern regarding safety in the event of an emergency.
Less than four years ago, an elderly housemate suffered a serious fall on a Sunday. I contacted the managing agent requesting assistance in reaching the tenant’s family member, but was informed that no support would be provided because it was outside working hours.
In August 2024, issues also arose regarding a vehicle owned by Imran Hussain or his friend was parked outside the property. We had previously been informed that the car was non-functional and would remain parked until repairs were arranged. However, while I was at work, I was contacted without prior notice and asked to move my partner’s vehicle, which was blocking access. As I do not drive, I had to physically push my partner’s vehicle to create space.
Following disputes during the tenancy, a Section 21 notice was served, and there were repeated threats to increase rent unless we voluntarily left the property. Notably, two separate Section 21 notices were issued during the tenancy, and both were completed incorrectly. As someone who works within the estate agency industry myself, I immediately recognised issues with the first notice, to the point that both my partner and I laughed in disbelief when we received it. Only a few months ago, a second Section 21 notice was then issued, which again contain errors. In my opinion, this demonstrated a lack of professionalism and competence in handling legal tenancy procedures.
We also experienced ongoing issues regarding property viewings. Despite repeatedly refusing permission for access to our private bedroom, our CCTV footage captured an agent checking whether we were home, contacting Imran Hussain to inform him that the property was empty, and then proceeding to enter my bedroom with a prospective tenant without my consent. This footage, including audio, was later submitted as part of my complaint to the Property Redress Scheme.
Communication throughout the tenancy was, in my opinion, frequently hostile, sarcastic, intimidating, and unnecessarily confrontational. Emails regularly came from different addresses, yet the tone and wording appeared consistently similar.
As of March 2026, the landlord appointed a new managing agency. My understanding is that this followed concerns regarding rent increases on individual rooms that did not appear to correspond with the landlord’s own rental income. I was later advised to contact the Deposit Protection Service directly regarding the return of my tenancy deposit, as attempts were still being made to manage the deposit despite the agency no longer overseeing the property.
Overall, my experience was extremely stressful, and I would not personally choose to rent through these agencies or have any future dealings with Imran Hussain. I would strongly encourage both tenants and landlords to carefully document all communications when dealing with him. In my opinion, it is best to keep communication in writing via email or text message wherever possible, rather than relying on phone conversations.
Following everything that occurred during the tenancy, we are relieved to finally move on and live peacefully under new management.... Read more