I used Bill Wych to rent a property and was delighted with the level of customer service that I received. Any maintenance issues were dealt with swiftly. I would definitely use them again to let or sell my property.
8th Apr 2019 (2 years ago)
Awful estate agency. We viewed a property with them and decided to put our deposit down the next morning. They took our money for admin fees, and then proceeded to tell us that the property wasn't yet ours, and that we were actually in a selection process, allowing the landlord to choose between us and another potential occupant.
They encouraged us to give our notice for our current property, despite not knowing whether or not we would be able to move into this new property at all, which is completely unacceptable.
We handed our documentation in the next day, but were left waiting for the other potential occupant to complete theirs. It's now been over a week and we still haven't heard anything from Bill Wych & Co or had any update regarding the status of our application, so we have decided to pull out of the property.
It has now been over 24 hours since we decided to pull out of the property entirely, and we still haven't heard from Bill Wych & Co, and our calls have not been put through to the agent involved.
Taking money from people that are under the impression that the situation is different to the one you are presenting in reality is entirely unacceptable conduct from an estate agency, and we will absolutely not be using Bill Wych & Co again.
10th Aug 2018 (3 years ago)