Recently had to ask our tenants to leave and obtain new tenants,we use the kings lynn office for all our needs and found Gemma and her team to be very helpful and nothing was too much trouble in bringing this to a successful outcome,we would have no hesitation in recommend the whole team at Abbotts letting.
Thanks Steve and Rosie Jackson
748 days ago
* AVOID AT ALL COSTS * Absolutely shocking service at the end of my tenancy. I was constantly passed from pillar to post with no one being able to tell me what was happening with my deposit. One time I was told they had received a response from the landlord, the next person told me they hadnt heard anything from the landlord yet and was waiting for that. Eventually, after weeks of constantly badgering them, I was told my deposit was being handled by my local branch in King's Lynn. I called and spoke with Ashley, the lettings manager, who informed me he was on his way out the office to personally inspect the property. I heard later that afternoon (03/10/2017) from Ashley who confirmed he was happy for the deposit to be released in full and he would be passing it to the accounts team for them to process payment and I would have the money with in 5 working days. Great news! But wait, it is now 13 days later and still no payment. I called and spoke with the accounts department and they told me they never received the deposit release form, how could that be when I was told it was all done? After more chasing and being told Ashley isnt available, what a surprise, I am told that actually the landlord wants to deduct £150 and I need to agree to this first. The flat I rented was left in a clean condition and there were no issues, as I had been told by the lettings manager. They are a complete joke and dont know what they are doing when it comes to the end of a tenancy I would recommend anyone thinking of renting a property from Abbotts in King's Lynn seriously reconsiders. No one seems to want to take any ownership of this issue and its just passed onto the next person to make another excuse. Disgusted how I have been treated.
1343 days ago