I have been dealing with Susana McKenna at Zenko. She’s has been extremely helpful in sorting out any issues. Communication is very efficient as any emails or queries I have had, have been responded to quickly. I would definitely recommend her.
967 days ago
Absolutely dishonest and scummy company. I advise you to read some of the other negative reviews. And don't believe all the positive reviews, I've never seen such strangely worded positive reviews before (really study all the positive reviews yourself and you'll see what I mean).
When we moved out they lied to us about there being no problems with the state we were leaving it in, but then they charged us a crazy amount for professional cleaning. Then when you complain they keep pawning you off to one another and each of them say different stuff. At times its hard to say whether their staff are plain rude over the phone, or just genuinely that incompetent. The agents we dealt with are all relatively young, so probably their agents just are a bit stupid.
They let people into our apartment to show them around without telling us.
They try and steal money from you whenever they can, so really read through all your contracts that you sign with them and get everything in writing. If it's agreed in person by one person, don't accept that. Get it in writing.
The warning signs were there when we first wanted to rent and were viewing with them. The different people working there literally said completely conflicting information from one another on the phone, they lied to our faces about things when we viewed and then changed it later, and they promised to send us something or look something up for us and get back to us, and then never did.
We decided to rent with them because they have nice apartments that aren't available with other agents. But don't let that cloud your judgement. In hindsight we should have gone with a much better estate agent. It's not worth it.
1053 days ago