28th Feb 2024 (30 days ago)
Dear Havilands Team,
I hope this message finds you well. I am writing to express my gratitude for the support and assistance your agency has provided to us throughout our property purchase process in Winchmore Hill, London.
As buyers from overseas, we embarked on this journey with limited knowledge of the intricacies involved in purchasing property in the UK. The guidance and professionalism demonstrated by the Havilands team have been invaluable in navigating through what initially seemed like a daunting process.
We truly appreciate the efforts your team has made to ensure that all aspects of the transaction are conducted in accordance with the law and with transparency. Your reliability and dedication to your clients' needs are commendable, and we have felt reassured every step of the way.
However, I would like to offer some constructive feedback for consideration. While we acknowledge that the process is subject to various external factors, we believe that there may be opportunities for improvement in expediting certain aspects of the transaction. Specifically, we feel that more proactive engagement with solicitors to accelerate searches could significantly reduce the timeline for completion. By doing so, we believe that the completion of the deal could be achieved by the end of December 2023, rather than April 2024, as currently projected.
Additionally, as first-time buyers in the UK market, we would greatly appreciate more comprehensive advice and guidance from Havilands regarding the overall process. Insights into potential challenges, regulatory requirements, and best practices would not only enhance our understanding but also contribute to a smoother and more efficient experience for all parties involved.
Please consider our suggestions as constructive feedback aimed at enhancing the service provided by Havilands. We remain confident in your expertise and commitment to excellence and are optimistic that together, we can work towards achieving our shared goals.
Once again, thank you for your unwavering support and professionalism. We look forward to continuing our collaboration and successfully completing the purchase of our property.
With warm regards,
Diana... Read more