I rented a flea infested property. The last tenant supposedly called Reed the day after my rental started and informed of the fleas. I never stayed at the property as I was staying at a friend’s, but the property smelled disgusting, it was definitely unsanitary. They hired pest control to treat the property yet it was an extremely unusual flea treatment, supposed to take 4 weeks to fully eliminate fleas. After 2 weeks I tried to move in and a flea jumped onto my arm, I made a flea trap and caught about 8 in 24 hours and sent them videos that clearly showed they were fleas. I had to pay for a hotel myself and the agency refused to refund me anything, even the rent, as “it was normal to have fleas as the treatment is still working”. Although that doesn’t make sense as cat fleas transmit diseases and tapeworms, so the property is uninhabitable. I felt extremely lost as I had paid the year in advance, being an international student. I decided to rent a new property and find a replacement tenant when the property was truly clear of fleas. After 4 weeks they claimed pest control went there and it was free of fleas so I went there to check for myself and build another trap. I left with about 20 fleas on my jeans. I was extremely traumatized, not knowing where to go as I didn’t want to infest my new property. They didn’t believe me, even with a video of fleas in my jeans, so I hired my own pest control to produce a report, they certified that it was completely infested with cat fleas and it was a health hazard. Overall it took 3 months for them to decide to refund me the full amount (and the first time they gave me ANY refund), only after they treated the property again and I found a replacement tenant and made multiple threats of going to small court. They treat their customers horribly, do not reply to emails or whatsapp (or reply partially), do not repair things and in my case they simply did everything they could to deny the existence of fleas. Even if their pest control company made a mistake they shouldn’t treat people like they do and should investigate a complaint like that and offer the person housing if their property is undeniably infested.
161 days ago