We used Ashtons as they had a good record of selling houses in our area. They came out, gave us a valuation and took photos.
The property went ‘live’ on line all seemed well....
We had to ring several times to request a sign for the property but I do understand they struggled with positioning at 1st.
As time went by we would have a few single viewings, but not hear anything back. I had to contact them to see if the potential buyers had made comment. This was sometimes difficult and they didn’t know much about my viewing let alone any feed back.
We had 3 viewings in one day and to this day did not hear a single word about how these people felt about my property. It seemed as though they have no sales plan as they constantly said they have not heard back, where other firms I know from experience would be contacting viewers trying to sell the property ( which is what I thought their job was).
In the end we ended up doing a house swap with a family friend.
We had a unfortunate and difficult time with the sale ( solicitors and planning etc) and it took about 5 months for the sale to be completed. At no time in this 5months did we hear a single word from Ashtons, to see if things were ok, if we needed any help or anything. I got the feeling they had no interest in me or my property but they still took their “FULL PRICE” on a house they didn’t sell.
I hope others get treated better than we did as even now, in our new house my experience with them still angers me and I have advised friends to avoid them.
167 days ago