23rd Oct 2026 (7 days ago)
Appalling standards, dishonesty, and blatant discrimination.<br>I enquired about a 2-bedroom property on Washington Street. They called me on Saturday morning and again on Monday morning to request my details. On Monday, I replied via email providing a flawless applicant profile: 2 years of perfect rental history with zero issues, excellent credit score, fully funded via substantial personal savings, and glowing references.<br>The moment I disclosed my pets and upcoming self-employment, their story constantly shifted. In their first reply, they claimed the property "does have applications on it" and they would let me know "if anything changes". However, when I formally raised concerns regarding compliance, they immediately changed their narrative in the very next email, explicitly stating: "we have had an application accepted since earlier this week."<br>This is a blatant contradiction. If an application had truly been accepted "since earlier this week," there was no operational reason to call me again on Monday morning for pre-screening, nor would they have stated the property just "had applications" in their first email. Furthermore, the property remains actively listed on Rightmove, was recently reduced, and does NOT have a "Let Agreed" status.<br>When caught in their own written contradictions, they tried to gaslight me with the usual "I apologise if you feel that way" and pushed an alternative property completely outside my stated £1,000 budget. The agent then tried to call me to avoid leaving a further paper trail, completely ignoring my explicit request to communicate strictly in writing. Utterly unprofessional, deceptive, and discriminatory.<br>Update: Their response is the exact copy-paste corporate deflection I expected. Notice how they "strongly refute" the allegations but completely fail to address the clear, written contradictions in their emails or the fact that the property remains actively available. I deal strictly with verifiable facts, timestamps, and screenshots dated today, 23/10/2026. They deal with generic 'pride' and corporate slogans. I will certainly not waste my time contacting their internal 'compliance' team just to receive more of the same gaslighting. The evidence speaks for itself.... Read more