"Castles has a very friendly almost 'family orientated' feel about it and from my first meeting with Chris I knew everything would work out fine, and it did. He was kind, understanding and friendly, his valuation was correct, the presentation of the house on Castle's website was done quickly and efficiently and looked really good. I was kept informed every step of the way and everyone at Castles was friendly and helpful with great attention to detail. I feel they all work very very hard for very reasonable fees.
Can't praise them enough and would recommend them 100%
Tennent: Extremely poor staff turn over. They do not keep notes and expected to do three inventories in the first year of having the house. The landlord never got on with them either. Extremely bad communication. Was with them for 3 years and will never again. Was told to stop going through the landlord with problems and go through them... So I did. Once I did I had to wait almost two years for a new roof (big leeks and bowing) and was told by one of their contractors that "yeah, the old person in charge knew them (previous contractors) so gave them a contract. She's gone now and so are they." No apologies. Appalling.
From day one of looking for our first home Richard James were the most approachable team and even informed us of a mortgage adviser that we also went with. Yasmin, Nicole and Sharon are to name but a few of the team that went beyond what is expected of them and their communication is excellent as we had a call at least once a week to keep us updated on the progress. Thank you for helping us find and purchase our dream home
I am sure there will be people happy with their services but I did't have a good experience. I was looking at a property that I was very interested to rent and I had called twice within 10 days asking to arrange a viewing. Both times they kept my contact details promising they would get back to me to arrange the viewing. When I called for the third time to ask when they will do the viewings they told me that the house had been already rent. To my question about when the viewings took place they answered that they were just the day before. I had already expressed interest twice until then but noone ever got back to me. In the prospect of seeing and probably securing this property we had already turned down another lovely house and we would possibly turn down more if I hadn't called again.
I am very disappointed. Like finding a house in Oxford is not stressful enough , dealing with unreliable agencies makes in a hell.
We dealt with Claire regarding buying our first home they were very helpful and responded to every query very quickly. Made the whole process from start to finish a lot easier.
This agent has a poor reputation in Swindon and this is why....Shocking estate agent that treats its clients who rent like dirt. My mother is in her Seventies and her partner disabled and mostly house bound and they have not been sending electricians to sort out faulty electrics that has meant they've been living without heating and hot water that impacts on human health. They've been offered no support with things like gardening and mowing and the estate agents have been rude down the phone. My mother at age 70 is now looking for another rental as this despicable agent and the landlord have given them a section 21 notice. All for a house in Swindon for £700 a month! You should be ashamed of your selves!
As a buyer I have had a great experience. They are fast, reliable and very efficient. They were very helpful with surveyors and getting quotations quickly.
Found the ladies in the office in commercial road to be rude and agressive rather than helpful!! I let them manage my property and it came to light when checking through my statements for tax return that they had been charging me all these hidden extra's!! I decided to give the property to another agent to advertise as it became available and they let it on the first viewing where richard james had struggled for weeks. The new agents went to check the property and found the smoke alarm to be disconnected, a large scuff on wall and a shelf in fridge broken and richard james had apparently not noticed these items and returned previous tenants deposit after checkout. I wouldn't recommend these agents now or in a million years!!! It's only now I have an agency who know how to comminicate and spell out all the fee's that I've realised what a bunch of misleading novices that richard james are!!!