Sharon, Gareth and the team have been great from start to finish. Everyone has been really friendly and so helpful and have kept us informed the entire time. Brilliant team - thank you everyone for your efforts.
I am sure there will be people happy with their services but I did't have a good experience. I was looking at a property that I was very interested to rent and I had called twice within 10 days asking to arrange a viewing. Both times they kept my contact details promising they would get back to me to arrange the viewing. When I called for the third time to ask when they will do the viewings they told me that the house had been already rent. To my question about when the viewings took place they answered that they were just the day before. I had already expressed interest twice until then but noone ever got back to me. In the prospect of seeing and probably securing this property we had already turned down another lovely house and we would possibly turn down more if I hadn't called again.
I am very disappointed. Like finding a house in Oxford is not stressful enough , dealing with unreliable agencies makes in a hell.
Sold and purchased through Strakers North Swindon. Delighted with the professional helpful approach from Paul and his team. Whole experience was effortless as the team took care of our needs
I have used Richard James to buy and act as agents for the rental of 3 properties for the last 2 years and they have been great. They sort issues out immediately which is so important when letting and are great at keeping me up to date with how my properties are doing.
Found the ladies in the office in commercial road to be rude and agressive rather than helpful!! I let them manage my property and it came to light when checking through my statements for tax return that they had been charging me all these hidden extra's!! I decided to give the property to another agent to advertise as it became available and they let it on the first viewing where richard james had struggled for weeks. The new agents went to check the property and found the smoke alarm to be disconnected, a large scuff on wall and a shelf in fridge broken and richard james had apparently not noticed these items and returned previous tenants deposit after checkout. I wouldn't recommend these agents now or in a million years!!! It's only now I have an agency who know how to comminicate and spell out all the fee's that I've realised what a bunch of misleading novices that richard james are!!!
Lucena House, Shaw Village Centre, Swindon, Wiltshire
Stress free experience. Kept up to date throughout. Recommend Barrie to anyone selling or buying he knows his stuff. ????
Looking for our first house was a big deal and we only wanted to live in west Swindon, so we contacted Richard james’ West Swindon office.
Our experience was great, we always got calls (mainly from Barrie Brocks, who knew exactly what we wanted) about new properties and as my wife works Around the area and we were very specific on the location. It was nice to get a phone call and be the first in the door before the houses were even of Rightmove…
Now we are in we absolutely love it, and although we wont be moving for some time(I hope) we would always recommend richard james if you are looking to buy a property as they made it really easy from start to finish and even got our mortgage sorted for us aswell.
No longer First time buyers, Grant (Sparcells)
"Castles has a very friendly almost 'family orientated' feel about it and from my first meeting with Chris I knew everything would work out fine, and it did. He was kind, understanding and friendly, his valuation was correct, the presentation of the house on Castle's website was done quickly and efficiently and looked really good. I was kept informed every step of the way and everyone at Castles was friendly and helpful with great attention to detail. I feel they all work very very hard for very reasonable fees.
Can't praise them enough and would recommend them 100%
Tennent: Extremely poor staff turn over. They do not keep notes and expected to do three inventories in the first year of having the house. The landlord never got on with them either. Extremely bad communication. Was with them for 3 years and will never again. Was told to stop going through the landlord with problems and go through them... So I did. Once I did I had to wait almost two years for a new roof (big leeks and bowing) and was told by one of their contractors that "yeah, the old person in charge knew them (previous contractors) so gave them a contract. She's gone now and so are they." No apologies. Appalling.