Constantly impressed by the service I receive.
I always get an answer to my questions straight away and it is never to much trouble for the team to explain things to me.
Everyone is always exceptionally friendly and professional.
Cant recommend enough
First of all this is a general review of what we experienced with Gatekeeper agency I'm not making referrals to any agents as most of them are nice and friendly but they are not there to make you better they are there to make money from you.
1.Comunication with tenants it can be improved by providing them a phone number which is free to use and contact the estate agent
2.We didn't felt supported with agents smiling and temporarily emphasizing with us without taking real actions to show their support
3.There has been and end of tenancy fee taken from our deposit early than at the end of tenancy, without anyone notifying. We had to ask and find about it and the explanation was 'anyway that fee is taken from the deposit at the end of tenancy'.
4. We had 3 inspections over an year and a half without any issues at all but at the end of the contract we had money deducted from our deposit for silly reasons like grass has grown into the flowers, CO2 sensors not working or dirty oven.
5.All the reasons for deduction we have not been present when the inspection has been done, so we cannot verify anything as the agency didn't provide any photos with how the garden has been 'repaired' or how the oven is looking after being cleaned and where the new CO2 sensors has been installed and replaced. Not to mention that nothing was new in that house and they were expecting to be like new.
6.What I think is that they are applying this issues to many as possible tenants trying to deduct money from their deposit.
7. In the end doesn't matter how hard you are looking for the house or place you are renting from Gatekeeper there allways be issues raised at end of tenancy to deduct some money. This is all about really for them or Gatekeeper ''money''.
In the end I would like to mention that this is a honest review about what we experienced with this agency, I don't know if there are others better there.
1/2 College Court, Regent Circus, Swindon, Wiltshire
Thank you to Jamie for being really patient and helping me through every step - Abi was also very friendly and took her time with me! I am now in my new home and am very happy!
I have had the worst experience. Clueless people, disorganised, idiots that are clueless, boss changed without knowing. They, are players when they sell the property of one and sell the property of another. Money grabbing, hell bent liars.
We are continully told that moving house is the most stressful thing you'll ever do.. whilst this may be true, the process was certainly made much easier by Ross and his team. I was looking for a specific type of property so registerd my requirements with them.. 6 months later; after a lot of hardwork, they found our perfect home! I know they then worked tirelessly to broker a deal that all parties were happy with. Without their professional expertise i don't think we would have found our forever family home.
Website is very variable on the phone version. Also, really do not like the popups on the site.
Verry lovely and professional staff. Our experience with Tom Smith was just a breath of fresh air, lovely guy thanks for a wonderful experience Tom.
Likes of Atwell Martin are the reason why estate agents get a bad name; what do they actually do for the money you pay them? Poor sales service from Atwell Martin and a high degree of incompetents. This company has gone down hill in comparison to what they use to be. If you want to rent an internet space, then choose Atwell Martin to sell your house. Don't expect any level of communication from this company if you're selling a house.