We purchased through Charles Harding, completing in September 2018. Throughout a difficult sale of our own home outside the area, Christy Farr went above and beyond to help us secure the home we wanted having viewed it in the March. Throughout the process, Christy acted in our best interest keeping communications open between us and the seller which ultimately helped us make decisions on our own sale and secured us the home we wanted. We couldn’t have asked for better service, and would have absolutely no hesitation in recommending Charles Harding to others as a result. Moving home is one of the most stressful experiences we can go through, but having Christy and her team helping us throughout made it that little bit easier. Thank you!
They very friendly and manage time very well. Like other Estate agent they do not say " Very are fully Booked' but accommodate and manage viewing
Really great service from Richard James and especially Mark Stacey who went above and beyond to make sure a very trying chain proceeded to completion. I would definitely recommend Richard James and will use them again for my next move
I am sure there will be people happy with their services but I did't have a good experience. I was looking at a property that I was very interested to rent and I had called twice within 10 days asking to arrange a viewing. Both times they kept my contact details promising they would get back to me to arrange the viewing. When I called for the third time to ask when they will do the viewings they told me that the house had been already rent. To my question about when the viewings took place they answered that they were just the day before. I had already expressed interest twice until then but noone ever got back to me. In the prospect of seeing and probably securing this property we had already turned down another lovely house and we would possibly turn down more if I hadn't called again.
I am very disappointed. Like finding a house in Oxford is not stressful enough , dealing with unreliable agencies makes in a hell.
Grace has been hugely supportive throughout the process of us finding a new home. From showing us around a variety of properties, constantly keeping us informed when we put an offer down, through to advising us with next steps - I can't recommend Grace enough!
Found the ladies in the office in commercial road to be rude and agressive rather than helpful!! I let them manage my property and it came to light when checking through my statements for tax return that they had been charging me all these hidden extra's!! I decided to give the property to another agent to advertise as it became available and they let it on the first viewing where richard james had struggled for weeks. The new agents went to check the property and found the smoke alarm to be disconnected, a large scuff on wall and a shelf in fridge broken and richard james had apparently not noticed these items and returned previous tenants deposit after checkout. I wouldn't recommend these agents now or in a million years!!! It's only now I have an agency who know how to comminicate and spell out all the fee's that I've realised what a bunch of misleading novices that richard james are!!!
Lucena House, Shaw Village Centre, Swindon, Wiltshire
Dealing with the Shaw Village branch of Richard James has been a pleasure from the outset. We found that all of the team were helpful, responsive and provided very good communication throughout - this was especially the case with our designated contact Olivia. We would have no hesitation in recommending them.
Looking for our first house was a big deal and we only wanted to live in west Swindon, so we contacted Richard james’ West Swindon office.
Our experience was great, we always got calls (mainly from Barrie Brocks, who knew exactly what we wanted) about new properties and as my wife works Around the area and we were very specific on the location. It was nice to get a phone call and be the first in the door before the houses were even of Rightmove…
Now we are in we absolutely love it, and although we wont be moving for some time(I hope) we would always recommend richard james if you are looking to buy a property as they made it really easy from start to finish and even got our mortgage sorted for us aswell.
No longer First time buyers, Grant (Sparcells)
I found the staff polite and quick to respond to my needs, They helped me find a suitable residence and i moved in within a week of my initial contact with them.
Tennent: Extremely poor staff turn over. They do not keep notes and expected to do three inventories in the first year of having the house. The landlord never got on with them either. Extremely bad communication. Was with them for 3 years and will never again. Was told to stop going through the landlord with problems and go through them... So I did. Once I did I had to wait almost two years for a new roof (big leeks and bowing) and was told by one of their contractors that "yeah, the old person in charge knew them (previous contractors) so gave them a contract. She's gone now and so are they." No apologies. Appalling.
Gemini House, Hargreaves Road, Groundwell Ind. Estate, United Kingdom, Swindon
Exceptional customer service from all those I had communication with. Although my sale completed through another agency, I would highly recommend this agency.
A young, positive and proactive team, highly recommended!
Jasmine and Jordan in particular were outstanding.
Was very impressed with Richard James - North Swindon throughout the buying process. Antony was great at showing us around properties, and always happy to help with any queries or issues we had while buying. Hayley was a good sales progressor, ringing us regularly with updates, and handling a couple of issues we had well. We would be happy to use Richard James - North Swindon again for our buying/selling needs.