I had used a couple of agents to try and sell my home before I went with Gatekeeper. They really helped me when looking to buy and were proactive and focussed on my requirements so I anticipated similar service as a seller and they did not disappoint. Property SOLD!. Thanks, Guys and well done.
First of all this is a general review of what we experienced with Gatekeeper agency I'm not making referrals to any agents as most of them are nice and friendly but they are not there to make you better they are there to make money from you.
1.Comunication with tenants it can be improved by providing them a phone number which is free to use and contact the estate agent
2.We didn't felt supported with agents smiling and temporarily emphasizing with us without taking real actions to show their support
3.There has been and end of tenancy fee taken from our deposit early than at the end of tenancy, without anyone notifying. We had to ask and find about it and the explanation was 'anyway that fee is taken from the deposit at the end of tenancy'.
4. We had 3 inspections over an year and a half without any issues at all but at the end of the contract we had money deducted from our deposit for silly reasons like grass has grown into the flowers, CO2 sensors not working or dirty oven.
5.All the reasons for deduction we have not been present when the inspection has been done, so we cannot verify anything as the agency didn't provide any photos with how the garden has been 'repaired' or how the oven is looking after being cleaned and where the new CO2 sensors has been installed and replaced. Not to mention that nothing was new in that house and they were expecting to be like new.
6.What I think is that they are applying this issues to many as possible tenants trying to deduct money from their deposit.
7. In the end doesn't matter how hard you are looking for the house or place you are renting from Gatekeeper there allways be issues raised at end of tenancy to deduct some money. This is all about really for them or Gatekeeper ''money''.
In the end I would like to mention that this is a honest review about what we experienced with this agency, I don't know if there are others better there.
Unit B11, North Swindon District Centre, Thamesdown Drive
Had to contact the lettings team, Shaun was very helpful and knowledgeable. Thanks for your help.
Valued my property low. I went with another firm at a higher price and it sold immediately. Since then, despite telling them several times that I don't want to be contacted by them again, they continually call me to the point where I've had to block their number.
Amazing service from the Stratton branch who looked after the sale of my house. The whole team were professional from the start right up to completion with great communication from all involved and a big shout out in particular to Nick and Georgia ?????
Honest, Helpful & Friendly. Professional Service Throughout
1/2 College Court, Regent Circus, Swindon, Wiltshire
Just exchanged contracts and had fantastic service, Brendan & his team are a breath of fresh air. The simplicity of Jamie organising my mortgage & Abi introducing me to the property of my dreams has really taken all the stress away. Can't wait to collect my keys now!
Agreed 1 month before completion, A&H said this was fine. We were told it was chain free, it was not. After wasting money on surveys etc vendor pulled out because they wouldn't budge on 2 weeks notice. We were also meant to be called every week with an update, still waiting.