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- Connells
Connells Estate Agents
4.4
16,446 reviews
- Branches 151
- Properties for sale 8,066
- Average time to sale 16 weeks
About Connells
Connells is an estate agent committed to providing the best customer experience. Their services, including: home buying and selling, land development, and rentals are available nationwide at their 180 branches. Despite their national presence, Connells is committed to developing agents with true, local expertise, who can provide each home mover with a service that’s tailored to their personal circumstances.
Connells have 151 branches and they mainly list properties in OX14, SP4, SP10, TN24, HP20, B17, OX16 and RG21. Over the last six months, they've listed 8,066 properties, with an average time to sale of 16 weeks.
Connells have 151 branches and they mainly list properties in OX14, SP4, SP10, TN24, HP20, B17, OX16 and RG21. Over the last six months, they've listed 8,066 properties, with an average time to sale of 16 weeks.
Connells fees
Estate Agent fees vary depending on the area and the level of service offered. In the areas Connells operate, the average fee is 1.26%.
Get a quote for selling your property.Top performing Connells branches
- 1.Connells - Wednesbury WS10
- 2.Connells - Wolverhampton WV10
- 3.Connells - Leamington Spa CV31
- 4.Connells - St Budeaux PL5
- 5.Connells - Shirley SO16
- 6.Connells - Wootton Fields NN4
- 7.Connells - Redhill RH1
- 8.Connells - Swindon North SN25
- 9.Connells - Stopsley LU2
- 10.Connells - Kidderminster DY10
- 11.Connells - Cambourne CB23
- 12.Connells - Plymouth PL4
Latest reviews for Connells
Anonymous Homeseller
5
We were satisfied with all aspects of Letting our property
30th Apr 2024 (6 days ago)
Anonymous Homeseller
5
Highly recommend Neelam Sharma,she is very helpful and prompt with all the information and help you need.She is a great mortgage advisor!
29th Apr 2024 (7 days ago)
F Brunning
5
Could not recommend Natasha Morello more highly. As a first time buyer the entire process was unknown to me and very confusing. Natasha talked me through every step and was super responsive to any questions I sent via email. We ran into difficulties getting a mortgage but this was all sorted and actually a pretty smooth process in the end.
Connells were also responsive and quick in getting viewing and snagging lists sorted.
Overall buying is a long and tough process, but Natasha made this all manageable and for that I can not thank her or recommend her enough!
26th Apr 2024 (10 days ago)
Kazikk75
1
It has been a little over 2 years now since I first decided to rent my flat in Slough with Connells. There were tons of letting agents who had approached me to utilize their services, but I somehow decided to pick Connells as they had made big promises on how efficiently they will be able to manage my property. Frankly, in this past year, not one week has gone by where I didn't regret my decision.
While the first year was relatively smooth sailing, there were always indications of how abysmal the whole experience is going to turn out - not always returning calls, me having to chase them for the smallest of issues, avoidable errors in putting together simple documentation - from the tenancy agreement to maintenance certificates to issuing the wrong rental statement. They issued me a boiler installation certificate with the wrong address, and it has been 8 months since I asked them to correct it, and I am still chasing them. 240 days later!!!
But this past year, Connells has just been a colossal disappointment. My tenant had complained of mold in the flat and Connells, as managers of the flat, were responsible to look after the issue promptly. Not only did I have to chase them numerous times to get the issue looked into, the tenant also shared similar frustrations with me, as he had tried to reach Connells several times to report the issue, but he had received no assurance that they will look into the problem. After much back and forth, they managed to get the right contractors to investigate the problem only 3 months later - first there was confusion between the head office and Slough office on who sends the contractor, then they send someone to inspect the roof (when there was nothing wrong with the roof!!). By the time, the right contractors went in to inspect the issue, the problem had already worsened - it was later determined that the mold was because of a leaking pipe, which could have been identified much earlier and limited the damage significantly.
Given this was not potentially the tenant's fault, it was agreed, after much deliberation, to give the tenant a compensation of 50% off on the rent for a month - but given how much of this was owing to a fault on Connell's part in getting the issue resolved promptly, I asked Connells to bear half of the loss. First Connells refused to admit they were at fault and then when I pressed on, they eventually agreed to compensate me £150 as they accepted responsibility in the delay in getting contractors in + agreed to reduce my service charge from 8% to 6%. This was agreed almost 2 months ago and I am still waiting to be compensated.
Two rent cycles have gone by and Connells has done nothing to either redress the matter nor do I have the updated boiler certificate. I have sent hundreds of emails to Balreet Grewal from the Slough office and Emily Sheehan and Beth David from the head office and I have been met with radio silence. I barely managed to speak to Bal two weeks ago and he said he had instructed head office to take care of it and should be done soon, but still nothing! Why should I be caught in the cross fire between the Slough office and the head office. I pay about £100 per month to Connells for management of my flat only to be given this dreadful service.
I am writing this review now because I am frankly tired of chasing Connells. Overall, I would not recommend Connells to anyone in search of reliable and efficient property management services. Their consistent delays in communication and subpar service have only served to exacerbate the situation these past few months.
24th Apr 2024 (12 days ago)
W Gray
5
Professional team, from initial interview to signing up to sell our house.
24th Apr 2024 (12 days ago)
All 151 Connells branches
A paul
5
On first hand I spoke to a lovely person called Mia who was an absolute star , answered all my questions, very professional.. thank you
5th Apr 2024 (4 weeks ago)
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Anonymous Landlord
5
I recently had the pleasure of working with Cally at the Great Barr branch, and I must say it was a truly positive experience. She was attentive and very helpful. I highly recommend Cally and her letting team at Connells Great Barr to anyone in search of a reliable and trustworthy letting agent.
28th Mar 2024 (6 weeks ago)
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Anonymous Homeseller
5
Jack at connells was fantastic, he called almost daily with feedback and updates 5*
6th Jan 2022 (2 years ago)
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- Average asking price achieved
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R Jane
5
Ben
Thank you so much. What a lovely ray of shining light you are. Big smile, great energy. Very rare and much appreciated. You never know what is going on in other people's lives, sometimes a friendly face is priceless. I shall definitely be knocking on your door when ready to buy. Highly recommend Ben for anyone looking for a kind and approachable human. His work ethic is so strong. Proactive and reliable. Great asset to your team Ben. Keep smashing it!
26th Feb 2024 (10 weeks ago)
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S Facey
1
Avoid avoid avoid Worse than useless. I Put my house on the market with them They showed it to people that were not looking for that type of property just out for the day. No feed back despite several requests for feedback, failed to utilize key features like the summer house in the garden with electric and insulation they said because its an outbuilding they can't utilize it as a selling point, also not showing up for viewings among lots more other failings. When the contract ended I spoke to Rikesh the agent in charge to confirm the end of contract and relisting elsewhere and was told yes it has ended he will push the button to end the listing and I could do what I like in terms of selling with another estate agents.
We relisted elsewhere sold and a year later Connells demanded fees for the sale by way of a debt collection company this went on for approximately a year Connells in house complaints procedure is one sided and a joke it finally concluded with the ombudsmen deciding in my favour also stating Connells actions were inappropriate and I received a small compensation settlement so definitely AVOID THEM
14th Apr 2024 (22 days ago)
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