Dealing with Cockburn has been a pleasure, and easy from the start. Knowledgeable staff, swift responses and overall actually great value for money. I am going to stick with the local estate agents after experimenting with "online" estate agents and not having good experiences.
They still haven't refunded my deposit three months since we handed back the keys. I would recommend using a different agent if possible.
I'd like to recommend Mann real estate. I rented a house with this agency. It's our agent Jeffery was spectacular. The rental process was quick and easy. He helped me find the house I was looking for. I recommend the agency and Jeffery. They are professional and considerate. They are the best.????????????????????
Don't get me started on the customer service if I had the option to have no stars then I would not rate this agent. I know they are not based in the nicest of areas but we all deserve to be treated with respect rather then feeling that the customers needs are not being taken into consideration, you ring the agency and no one picks up or you speak to the staff and they seem miserable as if they cannot be bothered to talk or do a days work. when you request information you get told to go onto the website rather then being helpful and addressing your needs. poor lack of customer service and training skills. my girlfriend has emailed in several times about viewing properties and potentially getting a valuation on our home but we have not heard back from the agency. we only wanted to view a property and it seems as though the staff do not care about the buyers. my decision was made to not buy or sell with this agent and instead i have gone with a local agent who addressed my queries quickly.
From start to finish they have been great. It's been a breeze looking, securing and checking into my new flat. These guys are helpful knowledgeable and get back to any (in my case potentially pedantic) questions super quick.
Sam was exceptionally helpful , fully attentive to my questions and provided well thought out professionally responses. Providing needed information and directives to speed up the move. During my house hunt, Anthony was also very kind, patience and highlighted the to-do's within the area. In all, i can say the members of the team i had contacts with were great.
Having recently marketed our property with KFH we were very pleased with the professional service provided. We dealt mainly with Susan but the whole team, Josh and Mark, worked very hard to secure us a buyer. We would definitely recommend KFH for their exemplary service..
With our property, we've been given an opportunity to view it very early (even before an advert was put online) which finally resulted in an accepted offer after 7 months of being on the market. So the experience of working with KFH itself was good. However, the solicitors recommended by the agency (Beverley Morris & Co) were ABSOLUTELY TERRIBLE and UNBELIEVABLY slow. Following that advice was a mistake.
Most professional and pleasant interaction.
Even though we did not manage to sell, the team could not have been more helpful or understanding. They even sent us a thank you card when we finally pulled out.
R and B M-B
Very efficient and professional service, property was on Rightmove etc three days after first meeting, under offer the same week. Price was realistic not too high, not too low. Good service right to the end.