I really can’t praise them enough, the buying process wasn’t very smooth in the beginning due to our initial solicitors being completely useless but both Lauren and Sam at Robinson Jackson were amazing.
They kept us constantly updated, worked very hard to answer our questions and most importantly they were easy to contact. Whenever I left a voicemail or an email they would get back to me quickly and without fuss, I would 100% recommend.
I begrudge awarding these people 1 star but google review won't allow me to post a review unless I select a star. I went through 4 months of hell with these guys. I have alerted friends and family to avoid them at all costs. A multitude of mistakes when attempting to sell my house down to sheer incompetency. Mistakes I pointed out which eventually after 4 months they finally admitted too even though they kept reminding me through the whole process how experienced they were in their field! Honestly it was shambolic from start to finish. When I challenged them regarding the service I was receiving the response from the Manager was so patronizing! I could not deal with them and their half truths anymore.
The end result was my decision to switch agents. Switching agents worked out to be fantastic, I only wish I had made the decision to do it sooner than I did. Moving is stressful anyway but if you want added, unnecessary stress from an agent who thinks it's appropriate to string you along endlessly then these are the guys for you.
Amazing service from Lilia at Acorn Eltham, within a day of contacting her regarding a property we had been into view and accepted on a flat. She kept us up to date with any issues that came up and sorted everything out promptly. Great to have an agent that really cares about tenants as much as landlords and makes sure that they are well suited to each other. Me and my partner are extremely happy in our new home and I’m hoping this will be the start of a long relationship with acorn eltham, through renting and eventually buying!
Friendly staff and they are doing a fair amount of business