If I could give zero stars, I would. This is an awful estate agents that certainly live up to the reputation that they can't be trusted. I was buying a property through this agency (I was a first-time buyer so every penny counted) and they lied to me about the particulars, insisting I had to spend money on a survey to prove my intention to buy before the seller would start spending money on solicitors. When I finally received the paperwork, I found the truth. The sale ended up falling through as I refused to buy the property as it was instead of how it was sold to me which would have left me in a legal quagmire. I lost £1,500 and even though the particular agent I had dealt with had admitted to me that they must have 'forgotten' to tell me the whole story, when I took them to the Ombudsmen, they lied and pretended the fact they had moved offices in the very short interim had meant they'd lost the paperwork. DIABOLICAL! Avoid at all costs.
We highly recommend Acorn especially the help that Lilia has been able to provide us. Right from the initial enquiry call, Lilia has attentively catered to our needs, kept in touch and provided us with suitable options that we had not come across ourselves. Furthermore, when it came to securing the property, once again Lilia was able to liaise with skill and care until the end. Many thanks for all your help.
Friendly staff and they are doing a fair amount of business