I recently purchased a flat through Leaders and found them, and in particular Jenny, to be excellent. The transaction was not without its challenges, but Jenny's supportive 'sort it out' attitude helped to keep things on track. The flat is now let through Leaders and initial impressions are that the good service will continue. Very pleased.
1934 days ago
Pretty rubbish experience as a prospective tenant - had a viewing and put an offer in (asking price) but they are so keen on the Zero Deposit option where you pay £55 a month instead of a deposit but are not covered for any damage.
So when we said we wanted a proper deposit instead they just lost interest. Although James Henman said he'd present the offer to the landlord, he just sat on it and it was only when we asked a few days later that he said the landlord had accepted another offer (that had come through days after ours).
I'm pretty sure the offer was not accepted because we went for cash deposit, James said it was because the landlord preferred to rent to couples but this is clearly made up and made no sense. They say in the email 'this may be the tipping factor in your offer' if you go for their zero deposit scheme which to me seems like a veiled threat to convince people to go for it if they want the landlord to see their offer.
Leaders (/James) should have
- Put the offer to the landlord when it was made, like he said he would, not wait around for an offer that suited him
- Been honest about why the offer didn't get accepted - really need to be transparent given the veiled threats in the email
- Had the courtesy to tell people their offer had been rejected so they don't waste time and end up finding it out from Rightmove.
105 days ago