I have had a great experience with Complete. In particular I would like to appreciate and thank Renae who was the extremely helpful and was very generous with her time for all my many questions. She always has an answer and solution! Thanks to Renae, moving was a stress free experience!!
3rd Apr 2019 (2 years ago)
Throughout the tenancy, Complete were very hands off but fine. Within the first year, our locks were changed without our knowledge and permission and I only found out as I came home from work to see that my key did not work, I wasn't informed by them. This lack of communication from their side seems to be common.
Having reported a number of issues to them, they've never sent anyone to have a look or repair the issues and I am concerned that I will be charged for these upon leaving.
We are due to leave our property managed by them and have been made to pay a referencing fee which is not mentioned anywhere in our contract and they do not have the right to charge. As they were refusing to release our references to our new property, we've had to pay this fee. The first I heard about payment being needed for this fee was from our referencing company NOT from Complete.
They have also lied to the referencing agency about our rent being consistently 1-2 days late for 2 years. If this was the case, which is not, why has this not been raised with us for the 2 years we have lived in their property?
I've had numerous property managers, all of which seem as incompetent as the last. The only positive in this review is that I will not have to deal with them any long.
I would not advise renting a property through them as you will be left woefully unsatisfied.
15th Feb 2019 (2 years ago)