2nd Jul 2024 (25 days ago)
My experience as a landlord with Foxtons Woolwich Estate Agents has been nothing short of painful and disappointing. From the beginning, it was clear that customer care and satisfaction are not their priorities. The overall impression is that clients don't matter, and interactions are handled in a cold, robotic manner.
Communication with the team is particularly frustrating. Emails and inquiries are often met with a belittling tone, making it seem as though they are doing you a huge favor by simply responding. Instead of providing assistance, every request feels like it’s met with resistance, requiring unnecessary extra steps and additional emails. It’s as if their goal is to complicate matters rather than to help resolve them efficiently.
Moreover, the charges levied are nothing short of abusive. The percentage fees are exorbitant, especially considering the minimal effort and work that seems to go into managing properties. It's incredibly disheartening to feel that you are paying so much for such poor service.
I deeply regret my decision to engage with Foxtons Woolwich Estate Agents. The experience has been a source of constant frustration and stress.
To anyone considering their services, whether as a tenant or a landlord, I strongly advise looking elsewhere. Save yourself from the trouble and find an agency that truly values and respects its clients.... Read more