Fittest impressions were good but Scott who is their valuer is a pushy salesman who tells blatant untruths and when challenged was very sarcastic.
We recently sold our fully refurbished house, i must say... the gentleman who came to value our property was a smooth talker and promised all sorts, how they will contact everyone on their "So Called" database and people in London are really looking to buy!
When we did choose Roger Platt, we explained to the gentleman everything about the house so potential viewers can see what they are getting. They managed to get two viewings, the gentleman didn't even show the viewers everything my husband went through with him.
When we got our buyers, a few weeks later... they posted us a letter to ask to see us and visit again as they had a few questions, they struggled to reach Roger Platt. We showed them around again, they mentioned how shocked they were with the fact they weren't shown everything... including half of the kitchen as ours was a "U" shape.
Roger Platt failed to make contact to update us throughout the process and my husband had to do a lot of chasing...
We did build a great relationship with our buyers but its crazy how much commission these people get paid for doing absolutely nothing!!! Even the day of exchange, Roger Platt didn't even contact us to arrange keys or time to collect. The buyers again, went to Roger Platt who mentioned to us, it's fine to give the keys... no reason to drop them into us!
To be honest, its all about sales and the aftercare is horrend!!! They are useless... avoid where possible! Me and my husband regretted choosing them!!!
The £5K fee you pay these people is ridiculous!
We are buying again and will sell in the future and these people won't be getting our business nor recommendation! Awful!
My house had been on the market with two other estate agents for a few months, they were unsuccessful in marketing my property. Within 2 days of having my house marketed with Staple and King my property went under offer, the sale has gone through within 7 weeks.
Richard and Clare have been brilliant through out the sale, great communication, helpful, honest and made the whole process go smoothly. Thank you Richard, Clare and the team at Staples.. highly recommend you to use staple and King.. S.S
The Lettings Agency at the Frost Partnership are amazing and I know I can rely on them 100%.
Wendy Taylor who manages this side of the business is professional, on-the-ball and always has a solution to a problem. Wendy has a great team who ensure all paperwork, legalities and payments are always up-to-date.
Frost have a great network of experienced, trained professional tradespeople who can attend to emergencies and turn any necessary work around very quickly and efficiently.
Mark and Andy are very professional estate agents. If choosing one from the burnham high st, these guys will sell your property in a professional and friendly manner.
The branch Manager Steve, strung us along for the ride to get a better offer for 10 days! When apparently it was sold 10 days ago. The manager and staff lied about the offers being put forward from us etc. Absolutely appalled by their service and dishonesty. Agents like this give other agents a bad name. Very frustrating for investors and home-buyers!
Having come from a bad experience with Purple Bricks, I decided to go back to the High Street by using Chancellors to sell my 2 bedroom apt in Slough. As soon as I walked into the office I knew that these were the people to sell it for me. Can't fault them, worked hard to sell the apt, kept me informed of the progress throughout which works for me.
Well done Slough branch, I will no doubt use them again in the future.
I let my property with them, communication & transparency is really poor. Sent many emails made phone calls but no proper response.