Fittest impressions were good but Scott who is their valuer is a pushy salesman who tells blatant untruths and when challenged was very sarcastic.
We recently sold our fully refurbished house, i must say... the gentleman who came to value our property was a smooth talker and promised all sorts, how they will contact everyone on their "So Called" database and people in London are really looking to buy!
When we did choose Roger Platt, we explained to the gentleman everything about the house so potential viewers can see what they are getting. They managed to get two viewings, the gentleman didn't even show the viewers everything my husband went through with him.
When we got our buyers, a few weeks later... they posted us a letter to ask to see us and visit again as they had a few questions, they struggled to reach Roger Platt. We showed them around again, they mentioned how shocked they were with the fact they weren't shown everything... including half of the kitchen as ours was a "U" shape.
Roger Platt failed to make contact to update us throughout the process and my husband had to do a lot of chasing...
We did build a great relationship with our buyers but its crazy how much commission these people get paid for doing absolutely nothing!!! Even the day of exchange, Roger Platt didn't even contact us to arrange keys or time to collect. The buyers again, went to Roger Platt who mentioned to us, it's fine to give the keys... no reason to drop them into us!
To be honest, its all about sales and the aftercare is horrend!!! They are useless... avoid where possible! Me and my husband regretted choosing them!!!
The £5K fee you pay these people is ridiculous!
We are buying again and will sell in the future and these people won't be getting our business nor recommendation! Awful!
I cannot praise Anthony too highly. From our initial telephone conversation to the moment of completion he has been attentive, efficient and has gone that extra mile more than once. He is personable and professional. He truly listens and and responds with genuine interest.We wish him well in his career, we believe he has a bright future ahead of him Thank you Anthony and well done!
Absolute shocking service and wonder how the landlords are asking these estate agents to sell their properties. We were booked a viewing at 3.15pm and at 3.14pm we receive a call (when we are standing at the property) from them asking not to attend the viewing as the tenant is away! When asked why they couldn't inform earlier then the reason was that Imran (the person showing us the property) was not in office?! Was he the only person in office?! Whats the point of having mobile phones we ask! We had to chase the estate agent 3 times just to get the property address in the first place. Worse outcome was that within 3 days the property is sold without we given an opportunity to view the property! Dreadful customer service and estate agents.
So far I contacted them about a property on the phone, the man on the phone was very curt and said he would call me back, several days later no call, which is a shame as keen to view the property, but this wasn't best first impression.
I have recently let my Ground Floor flat in Burnham through the Frost Partnership.. Wendy Taylor from their lettings department has now let the property for a second term, and on each occasion has found me responsible and reliable tenants. In addition the property has only remained on the market for 3/5 weeks. Trevor Jones (Landlord)
Mark and Andy are very professional estate agents. If choosing one from the burnham high st, these guys will sell your property in a professional and friendly manner.
Having come from a bad experience with Purple Bricks, I decided to go back to the High Street by using Chancellors to sell my 2 bedroom apt in Slough. As soon as I walked into the office I knew that these were the people to sell it for me. Can't fault them, worked hard to sell the apt, kept me informed of the progress throughout which works for me.
Well done Slough branch, I will no doubt use them again in the future.
I let my property with them, communication & transparency is really poor. Sent many emails made phone calls but no proper response.