We recently purchased a house through Knight Frank and were very pleased with our dealings with them from start to finish. We found them very professional and communication was excellent. William, our main point of contact, was a pleasure to deal with and helped overcome a difficult situation in the chain with integrity and experience. He went above and beyond - on the day of completion he met us personally and even took a tumble dryer left by the vendor to the tip to help us. A great experience -Thank You
936 days ago
Somerford Place Management Ltd
Update: Recent events have shown that Knight Frank has still not addressed the first issue raised in this review. I am awaiting a reply to the message I sent to the email address given in Knight Frank’s response.
Despite many requests not to, Knight Frank staff continued parking on our private driveway, thereby blocking access to properties on our estate. Such “me first” behaviour contrasts starkly with the considerate nature of the people who live here. We ended up having to notify the police about harassment and some Knight Frank staff have been permanently excluded.
Cached web pages show that the property Knight Frank manages was advertised to let for nearly 5 months, in which time the rate was dropped until finally it was advertised as under offer. The tenants who eventually moved in must have been delighted at having bagged a bargain. At the same time, new tenants moved into an identical property just over 2 weeks after it was put on the market by another agent at more than 8% above the rate last advertised by Knight Frank. Another identical property has just been let in under 3 weeks. What does all this say about Knight Frank’s marketing capability?
A month ago we had to ask the owner of the property to pay the annual maintenance charge, as Knight Frank had not done so.
We deal with 3 other agents in Beaconsfield; in our view they are head, shoulders and knees above Knight Frank.
1824 days ago