It all started as an idea, and then it became a thought, that has pushed me to go and see a few houses. When I first seen the house, it felt like home the moment i stepped trough the front door. The owner was absolutely lovely and she understood where I came from and what battles will lie ahead of me. 3 hours later, the one who has become a side kick in my journey of purchasing my first home, Sophie, rang me and told me that they have accepted my offer and that they were willing to wait for everything to be perfect. Since my journey started in July, until March, every day, every hour and every minute, Sophie has been there with advice and support for any questions that I had. It has been a scary journey doing this alone, but I felt safer because I knew that Sophie would be at the other end of the line or replying my emails with my silly questions.
I cannot, cannot thank Sophie and everyone in the Acocks Green branch for all the help and emotional support that they gave me in this journey! They have been professional, friendly, supportive, knowledgeable and fast in every query that I had!
Soph, you’ll always be my little sunflower! ???? Your energy and support has meant a great deal for me!
20th Jun 2021 (18 weeks ago)
A number of people I know have had nothing but trouble from these estate agents. They came to a valuation on a friend's house, the next day my friends were told to drop there asking price by £5,000. Someone we knew went in to ask about the property, it had apparently sold within 24 hours of the valuation and wasn't even listed anywhere. They also rung up 6:45am telling my friends they had a viewing arranged for 4pm the same day, again the property hadn't even been listed yet. The same has happened again to someone else I know, they have sold a property before photos have been taken and listed. This is against the law and their code of practice! This has been reported. The staff are rude and inconsiderate, they don't care they are knowingly ripping sellers off when they sell the properties well under there value because they are being sold to landlords that rent through them. Be careful when they tell you they have an offer so soon. Especially if they haven't taken photos or/and put up a sign.
Edit: I am raising concerns of pervious clients of yours. I have attempted to make formal complaints in the past with a current client of yours. You have chosen to ignore to deal with the situation in an appropriate manner, instead you have chosen to bend the truth. I feel if you can chose to ignore formal complaints made to yourselves and to your main office then the next step is to raise my concerns here. Not everyone is comfortable making a complaint in their name.
12th Jul 2019 (2 years ago)