Whilst everyone on the team were all really helpful, Sarah at the Bearwood office provided an exceptional service. The pandemic presented a number of challenges, including a number of sales falling through due to changes in potential buyer’s circumstances as well the way in which people were approaching property. After suffering an unusually high number of setbacks I was quite anxious and stressed at times. Sarah balanced me out with her hugely positive attitude. I had the right assurances throughout, received excellent communication and Sarah went above and beyond to ensure all outstanding enquires were resolved in a timely manner. Agents don’t always know the stories of the people selling the property, but for most people it's a major event. If you want an estate agency that does not give up, works hard to overcome any challenges and offers excellent communication, then I from my own experience highly recommend the Robert Oulsnam team. I have experience with other agencies including those web based but in saving a few pounds at the beginning doesn't garuntee the best result for you. Thank you Bearwood office it was a pleasure working with you!!!
136 days ago
One particular individual who works at this branch was one of the most unhelpful human beings I have ever encountered. She was rude and insisted 'the customer was wrong' from the outset, (even though I had dealt with Oulsnam's for over 3 years). As a kind natured, intelligent and mature person I found it very insulting to be treated with such malice. Upon making an enquiry in person, I was told to call another branch on my mobile! Awful service, such a shame.
1527 days ago