I want to write a huge thank you note to the entire Winkworth team at the Chislehurst branch. The team has been absolutely brilliant managing one of the most difficult chains in the history of house buying/selling. Despite the complicated chain and myriad of issues that they had to assist with during the conveyancing process, the team took on the challenge and were extremely professional and calm. We are extremely happy with the team's service and we strongly recommend them if you are looking to buy/sell in the area.
619 days ago
I sincerely wish that we had received the same level of service as some of the other reviews that have been gathered here via the questionnaire Winkworth sends to their customers. However, for us, this was not the case.
Our dissatisfaction with Winkworth relates to three issues.
1. Misleading quote and fee illustration. Winkworth Chislehurst quote their rate (1.25%) as a percentage plus VAT (20%). On the figure illustration they gave us of the potential fee we would pay inclusive of VAT, they neglected to add the VAT, resulting in a misleading quote. When the real price turned out to be higher, they claimed this was an error on their part, which is surprising, given that they must send such illustrations regularly. When I brought this their attention, they were unwilling to assist or compensate in any way.
Key point: if using this agency, be sure to check the paperwork, as they may mislead you on the true price.
2. Poor attention to detail. When generating the floorplans for our property, Winkworth Chislehurst just downloaded a previous floorplan instead of drawing a new one up. It was left to me to check and advise of changes to the layout of the house that had been made since, which meant the floorplan needed updating.
Key point: The agency is prone to making errors. This is despite the Winkworth working charter, which states “We look after the little details that make every home different”.
3. Irregular staff working patterns: When appointing the agency, you may speak with Chris Lang the manager. However, in our experience, he did not play much of a role in the sale of the house. We found that staff were often in and out of the office, and in some instances, it was challenging to ascertain who was overseeing our sale.
Key point: if using this agency, insist on clarity over your point of contact.
To those who read this review, I hope you find it useful and factor it into your decision making.
147 days ago