We recently bought a property from this agent (residential). The only think I can comment on is the excellence of the person we were dealing with, Laetitia. Probably the most efficient and professional estate agent I have ever come across. She kept the chain together until the end.
Can recommend her highly enough.
With our property, we've been given an opportunity to view it very early (even before an advert was put online) which finally resulted in an accepted offer after 7 months of being on the market. So the experience of working with KFH itself was good. However, the solicitors recommended by the agency (Beverley Morris & Co) were ABSOLUTELY TERRIBLE and UNBELIEVABLY slow. Following that advice was a mistake.
We have sold two properties in Hayes since 2015 and our most recent sale was handled by Lisa.
We wouldn’t use any other agent as all of the KFH staff are extremely professional, but also really friendly. They are always responsive to any emails/calls and give feedback on every viewing, which you would thInk would be standard practice for all agents, but we have used other agents before and their service levels were no where near as high as KFH.
Lisa, thank you so much for being such a lovely, friendly and funny person and to all of the KFH team for making this move as stress free as possible! xx
Beth has been a pleasure to deal with and has been very proactive in chasing everyone up in order to complete my house move. Would definitely recommend Beth and the team at KFH.
excellent management and staff able to find the best tenants with regular updates and a hassle free service. Perfect agent for landlords for very competitive pricing. Highly recommended.
Had some concerns at first however after raising the issues with rob the manager he was happy to help and adress any issues and has since given me his personal contact should i have any further issues. Greatly appreciated his input.
Had the pleasure of working with the Team at Orpington. Especially Harry who has been great through out the process. He has helped immensely in ensuring that both me and my husband as well as the sellers are happy through out the deal. Great team that we have worked with.
Keep up the work all!
Paul and his team helped us work through the sale process through difficult circumstances, we are living in the US and were selling remotely over 4500 miles and 7 time zones! This made communication difficult (we are 7 hours behind the UK) and maybe because of this, we sometimes felt a little isolated and lacking reassurance that everything that could be done to make the sale happen, was being done. That being said, we would recommend them as they got the best price possible and gave good service up to and beyond the sale of our property.
Sophie is an absolute asset to your office.
Since starting her new role, all outstanding issues were resolved immediately while keeping us informed at every step.
The level of service has done a 360 with her onboard, always being available when I've called and responded to emails within a matter of hours.
She is certainly a Property Manager that I'd want to manage a property
Alan DeMaid - keep this woman happy!
I am currently renting an one bed flat through them. I am having terrible experience. The property had numerous issues, like broken fridge and freezer, low pressure shower, problems with light. They promised me that property management team will address those issues. It is over 3 months since I moved. I have requested them at least 10-15 times. The property management team does not respond to phone or email after four days, they email saying someone will contact within 3 hour. Nobody contacted me for weeks. I emailed them again and recieved same response but no action. This cycle repeated many times. I tried to contact agency to explain this. They do not respond to email or say that it is responsibility of the property management team. Overall it is terrible experience. I would not recommend anyone renting through this agency.
I can’t reccomend Annie from the Bromley branch of Langford Russell enough. She was patient, kind and always willing to help without being pushy. She was extremely accomodating around my work schedule and stayed outside of work hours to view places with me. Every time a new property came on the marker, she would update me and was honest throughout the whole process about whether a house had gone under offer or was expected to within the day. If you want a letting agent that actually cares about you as opposed to the sale, Annie is truly the best person to ask for! I will be straight back to Langford Russell when I next move!
Poor welcome, poor communication skills after consulting with their agents. Couldn't care less if I was there.
Surprised they have so many other reviews saying good things.
Don't waste your time.