Jack (and Siobhan!) were incredibly helpful during the entire sales process. They really spent time and effort chasing solicitors and making sure things got done on a tight timeline. KFH are definitely the best estate agents we have ever worked with and we'll be back for our next sale! If I could give more the 5 stars, I would! You guys are the best.
Don't bother with KFH. They really don't act in the best interest of the vendor. There are far better estate agents in the borough.
We went on the market with KFH after a frankly disastrous period tied in with another countrywide estate agent. KFH sold our house - for the full asking price within a week. We have just exchanged after a long, frustrating few months. Our exchange did not run smoothly - the 'chain' although short was full of problems and delays. The only thing that kept us sane was the friendliness, efficiency and professionalism of our KFH agent, Laetitia, who worked tirelessly on our behalf. She kept us up to date with developments through sometimes daily calls and liaised with the rest of the chain regularly. I can't rate her service highly enough.
With our property, we've been given an opportunity to view it very early (even before an advert was put online) which finally resulted in an accepted offer after 7 months of being on the market. So the experience of working with KFH itself was good. However, the solicitors recommended by the agency (Beverley Morris & Co) were ABSOLUTELY TERRIBLE and UNBELIEVABLY slow. Following that advice was a mistake.
Efficient and professional service when there were problems in our newly rented flat from Capital. We called in problems with the hot water and boiler, and engineers were sent straight away with no questions asked. Very rare to get such straightforward service in the rental sector.
Had some concerns at first however after raising the issues with rob the manager he was happy to help and adress any issues and has since given me his personal contact should i have any further issues. Greatly appreciated his input.
Great service and assistance from Bee Cemal in getting us into our new home. Thanks.
Very quick and efficient to move me in, but failed to mention the property was unsecured, had no gas supply (which once turned on after a week had a £505 debt on it), a useless landlord that doesn't reply to you even in emergencies, and is infested with rats! My advice do not rent with Alan de Maid and stay away from any properties on Homesdale road.
Highly recommended. They found a wonderful flat in a great location for my husband, my dog and me. Im very thakful for all your effort, it wasnt easy but you achieved it.
Unfortunately, pretty useless. Bought from them and had impersonal and fairly consistently incompetent service from our particular estate agent. She didn't listen when they called us asking questions and didn't answer questions when asked. Would recommend avoiding selling or buying if possible.
Thankfully the branch manager stepped in and fix to mistakes.
Our first experience of selling for over 40 years!! A stressful experience made so much easier and far less painful knowing that friendly, knowledgeable support advice was always available from this very experienced team. So glad we chose them and would definitely recommend. Apologies for all the pressure I put on you at times, and many thanks.
Property just been marketed last week. Impressed with the valuation process and high standard of particulars & photos. Property hit the market quickly with viewings in the diary within 24 hours. Excellent service so far. Thank you.