I have recently bought and sold a property through Park Estates and I found their service professional and friendly from start to finish. I had very negative experiences dealing with other agents but these guys really do go out there way to provide you with a service you expect from an Estate Agent! Thank you especially to Lewis, Anita & Debbie! T.
Park estate agents in Bexley are very unprofessional , very good in lying and hiding facts so be careful before using them. We put an offer on a property for full price and were ready to sell our current house or rent it in case the seller wants to process it quicker. I had both mortgages agreed in principle.
My family lives abroad so we generally spend our whole school summer break with them but this year we decided to go only for a week and we came back( we discussed this with the person who was dealing with us ) so that we can start the process and when I called them 2-3days back the person told me yes all is well etc regarding the house so we thought it’s all well. Today I called to say that I want to start the process to buy the house we put an offer on and accepted but to my surprise I was told that they have started the process with someone else’s already .
When I told the person over the phone that 2-3 days ago I had a discussion with one of your colleagues and he said that all is OK for the property and he knows about both the mortgages, which have been agreed in principle he said “oh ..actually I don’t know that”. Make sure to call all of their 8-10 employees when you deal with them as you may hear a silly excuse implying they have no information.
They should have informed me so that I can plan my holidays accordingly and not come back and also continue start looking for another house.
So Beware ..they are UNPROFESSIONAL and unethical and hide facts.
Thank you to the team at Mann Estate and Letting Agents Swanley for a very smooth transaction. I cannot recommend them enough! And a very BIG thank you to Elle for making the whole letting process look like a piece of cake :)
Awful would not use the estate agent purely out of principal. Jane in sales is particularly rude and not a helpful happy sales agent that you would expect. Worst of all don’t ask her questions as she will give you a sarcastic answer! Think she should consider a job where she doesn’t have to deal with the public
Efficient, hard working and good communicators. I really like working with people I know and not call centres. Selling your house isn't the top of the list of fun, easy things to do. If you want people on your side then Livermores Dartford are really good. Unfortunately my dog would rather move with Michael than us but I'm hoping she'll get over it.
They don't show up for arranged viewings. Customer service team over the phone is full of lies.
Highly positive recent experience. I found this agency to be prompt, attentive and professional. I dealt with negotiator, Robert Stubbs, who was excellent. I would highly recommend them.
Lee Seymour Smith
An absolute waste of time thanks to the incompetence of Bryan & Keegan staff who are punching far above their weight.
After a viewing which the estate agent was half an hour late to and then outright rude to us, we made an offer on a flat we loved. Within days we were told to increase our offer on 3 different occasions, confirming our flat only to be made to increase our price yet again and made to feel more like we were in an auction rather than renting a 2 bedroom flat in Brockley.
Eventually, after many communication errors on the status of our offer, we were told that we were confirmed for the flat and of course we transferred the first weeks rent in order to secure this.
NO SOONER HAD I DONE THIS than we got another call from the most incompetent estate agent I have ever had to co-operate with, saying that there was (more) competition still for the flat. This of course was frustrating since we were under the impression that the flat was secured at this point. However we agreed to increase our offer. Until they began asking for 3 MONTHS RENT IN ADVANCE ON TOP OF THE (rather large) DEPOSIT - ALTOGETHER ASKING FOR £5000 BEFORE WE'D EVEN MOVED IN. I REITERATE: THIS IS A 2 BEDROOM FLAT (directed at students) IN BROCKLEY, not exactly central London!
Appalled by this, we expressed our frustration and informed them that we had no intent to proceed with these dealings.
I am still waiting on receiving my weeks' rent back and hope that in the future Bryan & Keegan will train their staff with proper communication skills and revise their policy on "taking the piss" when it comes to negotiating offers on sub-par lettings.
I will be issuing a formal complaint and hope no one else has to experience the unpleasantness which was working with this member of staff.
Key Property Consultants dealt with the sale of my property. Adil and his team were very helpful and professional. They knew exactly what i was looking for, and the customer service was amazing from start to finish. I couldn’t recommend them enough!
From our first contact it was obvious that efficient professionalism was allied to a very personal touch. Impressed with the response to any of our queries or everyday issues whilst renting a prestigious property in Hayes Kent. You will not be disappointed whether you are a landlord or tenant, keep up the good work!