We have just exchanged contracts and from start to finish Lindsey and her team have been amazing. We moved from another agent and we are so glad that we did; viewings increased exponentially; the level of service was exemplary. After we received an offer, Vanessa took over the shepherding of the negotiations and she has been amazing. In fact I quickly run out of superlatives to describe her tenacity, dedication, and hard work in getting the transaction through to exchange. I am quite clear that without her we would still be waiting to exchange. We are very grateful to KFH West Wickham. It is a no brainer to employ them. They set the standard and that standard is very high. Well done team!
Many people are uncomfortable to leave a negative review with their names, however, our experience was so dreadful with this unprofessional agency that we would like to share it with others. The property we've recently bought was solely marketed by this agency so we didn't have a choice but to try and work with them. However, the whole office is unbelievably incompetent. First of all, your private details are handled carelessly resulting in us gaining regular access to their other clients' private data (both vendors and buyers) both via e-mail and postal letters. Think carelessly copied in e-mails from other clients, postal letters addressed to other clients attached to ours in the same envelope. Once could be a mistake but this happening numerous times via both methods raises serious concerns.
Second, as we already had our mortgage sorted and our chain was very short and all freehold we requested the exchange date to be within 9 weeks from acceptance of offer (this is a perfectly acceptable amount of time) so we could avoid paying another 2.5 months of rental fee unnecessarily. Vanessa claimed that our request is impossible and set up the exchange date 10 weeks after the offer got accepted. Ironically, about 10 days before their chosen exchange date they started to harass us to exchange asap as everyone in the chain was apparently ready to sign immediately. When we refused to bring the dates ahead due to them being ignorant about our needs earlier we've been put under incredible and completely unnecessary pressure with their constant calls, e-mails (even to our solicitor to convince us!!) pushy attitude and agressive tactics. To the point, that I had to switch phone numbers for a week to avoid repeating ourselves the 10th time about our refusal of a last minute change of the date that they forced on us in the first place. And to the point that we got very close to pulling out of the whole purchase just to get rid of this horrible agency. No doubt, had we found another suitable property at that point we would have pulled out without thinking twice.
Thirdly, despite all the stress they caused to try and bring the exchange date earlier last minute "due to everyone was ready", guess what.. on the named exchange day the exchange had to be cancelled due to the rest of the chain not even being ready with their paperwork. It's a wonder that the purchase actually happened in the end.
My main contact at Mann was Liam in Lettings and his customer service was really friendly and thorough. He really listened to what we needed in a home and was very attentive, much more so than most of the other lettings agents I've seen in Beckenham & London in general. I really appreciated how quick he was in contacting me about prospective properties and never put on any pressure about making a decision.
Unfortunately, pretty useless. Bought from them and had impersonal and fairly consistently incompetent service from our particular estate agent. She didn't listen when they called us asking questions and didn't answer questions when asked. Would recommend avoiding selling or buying if possible.
Thankfully the branch manager stepped in and fix to mistakes.
Thanks Oliver, Andrew and the team at Acorn. Great service from start to finish selling my property and after the offer had been accepted. I appreciate all of the advice and guidance. I was delighted with my home selling within 7 weeks, far better than I had braced myself for. The abundant feedback following each viewing was very reassuring. I have no hesitation recommending Acorn and their services. Thanks again team!
Terrible customer service. You'll be lucky if they ever call you back. I would highly advise to stay clear.
Lovely estate agency! Very helpful, quick to respond to questions. And paperless! ????
Would definitely recommend!
Sorry for the nice people working there, but what a disaster of a company!
We found the flat we wanted through L&R, but looking run down. Offered the landlord to repaint it providing he does his share of works, like replacing a broken glass window overhanging the door way, removing the black mould impregnated all over the worktop, etc. We were promissed it would be done. The day we were given the keys, we realized that absolutely nothing had been done, that the unfurnished flat was left with old broken furniture and belongings, a gas canister abandoned outside hidden behind the shed, flush not working, boiler leaking, no inventory was ever made, nobody visited the flat after the previous tenant left.
We found another flat since, but we will never go close to Langford & Russell ever again.
My sister and I have used Winkworth in Beckenham to manage our property now for the last two years. They have a really good close knit team who are all helpful and knowledgable. In particular Laura who manages our property. We really like Laura. She is very efficient, a great communicator and we find no problem is to big or to small to deal with. We both consider our property to be in safe hands and highly recommend there expertise services.
One of the most unprofessional and unhelpful estate agents I have ever come across.
Avoid at all costs!