Thoroughly recommended. In a chain of four, KFH, not our agents, our vendors, were the most proactive by a country mile. We had a leasehold at the bottom and probate at the top and from offer to being in our new house it took 9 weeks and 1 day....and I can honestly say that might not have been so short if not for Laura's efforts. Would be our first port of call if we ever sell. Thanks all! Cheers, Chris.
Many people are uncomfortable to leave a negative review with their names, however, our experience was so dreadful with this unprofessional agency that we would like to share it with others. The property we've recently bought was solely marketed by this agency so we didn't have a choice but to try and work with them. However, the whole office is unbelievably incompetent. First of all, your private details are handled carelessly resulting in us gaining regular access to their other clients' private data (both vendors and buyers) both via e-mail and postal letters. Think carelessly copied in e-mails from other clients, postal letters addressed to other clients attached to ours in the same envelope. Once could be a mistake but this happening numerous times via both methods raises serious concerns.
Second, as we already had our mortgage sorted and our chain was very short and all freehold we requested the exchange date to be within 9 weeks from acceptance of offer (this is a perfectly acceptable amount of time) so we could avoid paying another 2.5 months of rental fee unnecessarily. Vanessa claimed that our request is impossible and set up the exchange date 10 weeks after the offer got accepted. Ironically, about 10 days before their chosen exchange date they started to harass us to exchange asap as everyone in the chain was apparently ready to sign immediately. When we refused to bring the dates ahead due to them being ignorant about our needs earlier we've been put under incredible and completely unnecessary pressure with their constant calls, e-mails (even to our solicitor to convince us!!) pushy attitude and agressive tactics. To the point, that I had to switch phone numbers for a week to avoid repeating ourselves the 10th time about our refusal of a last minute change of the date that they forced on us in the first place. And to the point that we got very close to pulling out of the whole purchase just to get rid of this horrible agency. No doubt, had we found another suitable property at that point we would have pulled out without thinking twice.
Thirdly, despite all the stress they caused to try and bring the exchange date earlier last minute "due to everyone was ready", guess what.. on the named exchange day the exchange had to be cancelled due to the rest of the chain not even being ready with their paperwork. It's a wonder that the purchase actually happened in the end.
After losing faith in estate agents after 2 poorly managed sales I was sceptical at first. How wrong I was !! Malcolm was a breath of fresh air ! From first contact to sale completion Malcolm provided the kind of service you just don't get anymore. Absolutely top notch ! Constant calls with updates and was always available for a call to discuss sale process. Cannot recommend Malcolm enough, he made the process pain free ! So refreshing to have an actual human being who is also a nice guy rather than the usual "promise the world and achieve nothing" estate agents I have met and hated dealing with. I wish I had more properties to sell as the process was a joy ! Absolutely 5 star service ! If you deal with Hyde and Rowe make sure you ask for Malcolm you will not be disappointed !
This is a fraudulent organisation. I am happy I am few days away from ending my tenancy with them. Their agents provide customers with false information regarding the properties they rent out when you are viewing the property and unfortunately you may not discover this until you have signed your contract. They never deliver on promises or abide by the terms of Tenancy Agreement. Their property management staff are extremely rude and never repair anything brought to their attention. I hope no one is as unfortunate as I was to make the mistake of renting from them. If you have a deposit with them please insist that they register it with the Deposit Protection Scheme or you may never get it back.
I couldn’t recommend Mann & Co enough. They have provided me with an excellent service, found me great tenants and more importantly taken the stress out of the letting process.
Unfortunately, pretty useless. Bought from them and had impersonal and fairly consistently incompetent service from our particular estate agent. She didn't listen when they called us asking questions and didn't answer questions when asked. Would recommend avoiding selling or buying if possible.
Thankfully the branch manager stepped in and fix to mistakes.
Laura has a pleasant helpful professional approach. She always responds promptly to emails and tackles tasks to be completed without fuss or delay. A safe pair of hands to manage our flat for us and deal with the tenants efficiently..
Poor knowledge of the market. They were not thorough enough with valuation and failed to discover that a flat was on the market at a much lower price. I had to bring this to their attention! Also they were slow and not proactive enough. I had to look at market and call them to reduce the price. After a wasted 10 weeks contract with them no sale and we are now approaching Xmas where it slows .I truly believe we could have sold in September had we gone with another agent. Don't bother to try and sell with winkworth.
After one year and two high street agencies, I was finally able to find buyer for my flat with Truuli. Ryan provided me with a world-class service, kept me informed of viewings and feedback, and is always available to respond to any queries that I have. I cannot recommend Truuli enough, and my only regret is not working with them sooner.
The service offered by Michael and Leigh was very good and I was truly (no pun intended) impressed with the level of detail that they gave to my purchase and the level of their communication was excellent!!! Well done gentlemen keep up the hard work.