Delt with Kayleigh and Jack in lettings they were very helpfull and went the extra mile to get things done. A few problems with a property but quickly and professionally delt with them and got it sorted. Great customer service and attitudes towards their tennants.
Would recomend .
I phoned to enquire about a property at the Downham branch as it looked like it had abit of damp in it....the sarcastic & rude response i got 'well we arnt damp experts so we cant tell you.' When i phoned backed to complain i got no sorry about that or ill have a look into it all i got by the manager was 'well i only know one side of the story.' When i pointed out how disapointed i was about there customer service from a prospective client and that the respectful way of doing it would have been to appolagise and to say that you will get back to me, all that was said was fine ill do that (he wasnt bothered at all and didnt care). My name or number wasnt taken to get back to me and no apology at all was given. If this is how they do their business then i dont want to be on the end of things of an issue comes up with a sale. Found them rude, disrespectful and very disappointing. Wouldn't buy off them.
Dealt with Phil's & team as a tenant: got a great flat, good service & everything was worry-free. Can't recommend more.
Abysmal customer service. They have failed to respond to any letters we have ever sent them and that's during the last five years. They introduced a contract renewal charge which has increased each year without any notification and have not had the decency to respond to my questions. Even sending things recorded delivery doesn't help they deny any knowledge of receiving it. They are partly the reason we moved out of the flat we were living at and 3 weeks later we are still trying to get our security deposit back with phone calls not being returned forcing us to take it to the ombudsman. Avoid at all costs even if it seems like the ideal property its not worth the hassle of dealing with this company.
Christian White has been amazing helping my partner and I find a property. Christian listened to our every need and requirement and found us our dream property. He kept us updated throughout the referencing and other checks, the whole process has been efficient, easy and stress free. I cannot commend Christians service enough! X
Great service from the agency itself and the agent Natalie Humm.
The supporting department\company doing the checks of the potential tenant and the guarantor are completely out of touch and waste everybody's time by not asking for the relevant information in the beginning rather than keep on doing it step by step which is frustrating for all parties involved.
Lauren was very helpful in finding the right property for us. Once we had the right property to rent the whole process has gone through very quickly and without hassle.
Absolutely ridiculous service. And don't even think of walking on the shoes you bought, its going to wear out in 5 steps you take ! Don't think of any refunds or replacement. Because all they care about is MONEY !