When securing a new rental property with Daniels, I dealt with Kayleigh and Taysiah at the Downham branch and I cannot commend them more highly. Although I needed to secure the tenancy to a very aggressive timescale, they made the entire process so easy with their efficiency and my target move in date was met! Excellent customer care and communication - I was kept up to date with the process every step of the way and Kayleigh even sent a message to check that the actual move all went to plan a week after I moved in. Well Done - an overall good experience.
I phoned to enquire about a property at the Downham branch as it looked like it had abit of damp in it....the sarcastic & rude response i got 'well we arnt damp experts so we cant tell you.' When i phoned backed to complain i got no sorry about that or ill have a look into it all i got by the manager was 'well i only know one side of the story.' When i pointed out how disapointed i was about there customer service from a prospective client and that the respectful way of doing it would have been to appolagise and to say that you will get back to me, all that was said was fine ill do that (he wasnt bothered at all and didnt care). My name or number wasnt taken to get back to me and no apology at all was given. If this is how they do their business then i dont want to be on the end of things of an issue comes up with a sale. Found them rude, disrespectful and very disappointing. Wouldn't buy off them.
Rebecca at KFH was extremely professional and easy to work to purchase our family home in Bromley (they were the agents managing the sale of the property that we bought). Highly recommended.
Great service from the agency itself and the agent Natalie Humm.
The supporting department\company doing the checks of the potential tenant and the guarantor are completely out of touch and waste everybody's time by not asking for the relevant information in the beginning rather than keep on doing it step by step which is frustrating for all parties involved.
Lauren was very helpful in finding the right property for us. Once we had the right property to rent the whole process has gone through very quickly and without hassle.
Absolutely ridiculous service. And don't even think of walking on the shoes you bought, its going to wear out in 5 steps you take ! Don't think of any refunds or replacement. Because all they care about is MONEY !
Very positive experience in our search for a place to rent. The agent Anusha was very kind, immediately understood our requirements, regardless being a bit unusual, and showed us some perfect places.
Foxtons were so fast and effective in selling our flat, we couldn't be happier. We had our flat listed with another company and had hardly any viewings - they just waited for potential buyers to see the advert, whereas Foxtons were proactive in finding us the right buyers and within a week we had an offer of the asking price! Special thanks to Chloe and Fin for the professionalism and hard work. Highly recommended!