We used Alan De Maid to sell our house towards the end of last year. We switched to them from a different estate agent with whom we had been struggling and we were so glad we did. If only we had done so sooner!
The service we got from Alan de Maid was fantastic and so different to what we had experienced elsewhere. The whole team were very professional and helpful and kept us fully informed on progress and developments around viewings etc. They were all really connected so it didn’t matter who we spoke to, everyone knew what was happening. They gave us helpful and practical advice around the offers we received on our house and Diane’s guidance and experience was invaluable as we navigated our way through a few complications in relation to the property we were purchasing. The progression service was equally impressive and we managed to get to completion in just 7 weeks. We’ve no doubt that this was helped by the efforts of the Alan de Maid team to keep things moving along. We wouldn’t hesitate to recommend Alan de Maid.
We have used the Orpington office of Alan de Maid on many occasions when looking to buy a property and found them to be proactive and professional. We were introduced to Gary Tynan the financial consultant who arranged our mortgage and since helping us, went onto assist our two daughters in buying their first properties. They constantly co-ordinated the chain by providing us with regular updates and were always available to talk to, even after office hours
My property sale had legal complications which combined with a less than active purchaser' solicitor made the sale rather difficult. However with the professional and personable driving force of David Hughes (hero) and his team the sale progressed to a satisfactory conclusion. David and his team persevered despite many set-backs and I have been extremely satisfied with their work. I would most certainly use them again .Thank you Alan De Maid for saving my sanity.
Sadly I wan not impressed at all with the service I received.
I was told many things that did not materialised. The service was very poor from the start, errors were made and I had to continually chase the staff, took two weeks to get my property on rightmove, took three weeks for brochures which cost £500 waste of money, no photo in window and no updates. Basically I had to chase them for everything or all the above would have either not happened or taken longer. The only plus was that the staff were really lovely. I do not recommend ADMaid. Still waiting for my EPC and Photos after emailing them once, left a message and spoke to a member of staff ! That's the service I received. Good talk but little action.
Langford Russell has been brilliant in my dealings with them. Whether it's Jonathan, Sophie or Luke, they have all been very efficient in delivery of their services.
They are all friendly and professional.
In the last few months I have bought multiple properties through them so have spent quite a lot of time with these guys.
Rented property..... when picked up keys for pre-arranged appt on day of move had to wait an hour as keys not ready, got to house plug sockets hanging off, window broken, garden a mess and told wrong info at viewing. Will never rent from them again!