As both purchasers and landlords we cannot speak too highly of the bespoke service Kentons offer. This dedicated team of professionals offer detailed local knowledge coupled with outstanding customer service. Advice is always informed and even handed.
The staff work as a team keeping you informed and advised at all times. Whenever we go in the office the atmosphere is calm and welcoming. The firm has the integrity to handle difficult circumstances with discretion and sensitivity.
Very nice people, they help us to find a house very fast!
I would wholeheartedly recommend the services of David Hughes and his colleagues at Alan de Maid . They are a market leader in the area and our property was sold at a very keen price extremely promptly .Service terrific and commission very competitive . Thank you again .
Sadly I wan not impressed at all with the service I received.
I was told many things that did not materialised. The service was very poor from the start, errors were made and I had to continually chase the staff, took two weeks to get my property on rightmove, took three weeks for brochures which cost £500 waste of money, no photo in window and no updates. Basically I had to chase them for everything or all the above would have either not happened or taken longer. The only plus was that the staff were really lovely. I do not recommend ADMaid. Still waiting for my EPC and Photos after emailing them once, left a message and spoke to a member of staff ! That's the service I received. Good talk but little action.
All staff are highly professional and have excellent customer support skills. The firm has excellent local knowledge of the housing stock. Impressive selling skills/techniques in comparison to others we experienced. The sale of our property had a couple of hiccups. They were very supportive and gave us sound advice. They have a dedicated member of staff with conveyancing background. She handled after sale chasing up of the parties for a smooth and speedy completion. She gave us weekly updates. Thomas Brown even gave us good advice when we were not buying through them! Really grateful to every single one of them.
Very disappointed and shocked at how little communication there was; we had to ring them for feedback from viewings. We only had 2 viewings in 11 weeks! They promised accompanied viewings, but we had to carry out both of them. We could have done with more help and expertise considering we had not sold for 18 years but we were left completely in the dark floundering around like dying fish.