Great service throughout the process of me selling my family home and giving me great advice on my new home i purchased. I have previous experience with other agents but Capital were head and shoulders above the rest and really went the extra mile. My family and I really cannot thank them enough for helping with our biggest move so far! Will definitely stay in contact with the team!
Rubbish service. Waste of time ! Not helpful at all.
Had some concerns at first however after raising the issues with rob the manager he was happy to help and adress any issues and has since given me his personal contact should i have any further issues. Greatly appreciated his input.
Mann were completely professional throughout the whole process of my recent property purchase. They answered every phone call, email and query quickly. I would like to thank James Foster who dealt with my mortgage application and insurances. He advised me throughout, got me a mortgage and insurance policies that suited me personally. Also gave me feedback and advice when it wasn't even asked for. Rachel McKelvie chased down the solicitors for answers if they were "dragging their feet", answering any query I had by liaising with the seller or solicitors. Even after completion, she was willing to assist with any issues that arose. She truly went above and beyond her role as a Sales Associate. When I move again, I do hope Mann, Dartford will be dealing with it. What should've been a stressful experience was made easy and relaxing by the staff. Thank you for everything!
From when I first made contact about the property till the day I moved in and beyond, the guys at Mann Estate agency (Luke & Tim) have been great. Very warm, helpful, and efficient.
They made this whole process so much easier than i expected and not to mention stress Free. Top Lads.
Bairstow Eves were extremely professional and proactive in helping to sell my house in a difficult market and I would highly recommend them. Special thanks to Martin and Antoinette for their helpful and friendly service. Kind Regards, Alison
The worst agents I have ever dealt with. The property we moved into wasn't cleaned beforehand. There was mould stains around windows, dead spiders hanging from drawers, rubbish in the bin, dried food spilled out into the drawers and cupboards. I had to delay my move in date because the unfinished apartment was still very much furnished. I had to source them a removal van only for them to turn up late meaning I had to clear the furniture out at 5 months pregnant. After 3 weeks, the bath cracked and collapsed because the supports had rotted away. It took 3 weeks for them to fix this. Rising damp and mould plagued us for 6 months where we were told it's not a priority despite my being asthmatic and pregnant and having a toddler. It took a call to environmental health to start getting things sorted and even then they lied about what works were booked in. One of the worse things was probably having a faulty boiler that leaked for months.
Email communications are so rude, particularly from Andrea and Mandy, we cannot bear to continue conversing with them and it's hard to log a complaint as they are 'not allowed to divulge details of senior managers'.
They changed our direct debit forms by hand so you can see it's a staff member's handwriting then accused us of paying the rent a day late each month. It's just a shocking establishment with a disgusting way of conducting business. If you've a property to let, don't expect it to be managed well. If you're looking for a rental, don't expect anything once they have your deposit.
A very high level of service is provided which sets this agency apart from cheaper online agencies. Their attention to the process once the property was under offer until completion was again of a high standard with excellent communication at all times.