Buying a property can be stressful but Robinson Jackson have done an amazing job with their skillful stuff ,they guided us each step and we communicated effectively . They have always been available to call and answered all my questions faster than expected
We are delighted that we bought our property through this agency
We do recommend them with 5 stars
fin fun vad
AVOID!!!!!!! Over promised, under delivered. Issues with honesty and fulfilling their promises. Allowed damage to our property & relaxed about who they gave access to. Failed to lock up. Arrogant and Negligent. Everything that you DON'T want an estate to be!
Builders taken to the property by them caused damage to light switches and sockets were ripped from the wall. Newly laid carpets were lifted - all without permission.
So desperate for sales that seemed to do everything that the buyer asked - with no thought of us. We experienced a continual disregard of our wishes. In fact some of the staff seemed rather too close to the buyer - which might have been the issue. Sharon did the complete opposite to our instructions, every time - and even ignored the manager's instructions As a seller we should not have to suffer as a result of their 'office politics'.
The manager (John Speer) seemed fixated on adding more properties to their list, rather than actually selling them!
Their original proposed asking price was flattering - but unrealistic - and it was downhill from then on. Said it was worth £315k - but in the end got £261k! Had they actually told the buyer about the few minor faults (as we had specifically instructed) he would not have asked for a further reduction. There was no negotiation of price reductions attempted by Robinson Jackson.
We were told by John how Robinson Jackson were better than the others, how they did not over promise, how well they managed the sale after offer and that we were safe in their hands. They promptly went on to over promise, mis-manage the sale after offer and were worse than We Buy Any House - and that is saying something. I would say that they were negligent and arrogant about their own abilities.
Paul, Kirsten and Maisie were excellent in their proactivity throughout the process. I was a buyer in the chain below their sale and they found my vendor a property very quickly, progressed it very quickly and helped negotiate a completion that suited everyone. I was very demanding throughout and they took my calls and responded to my persistent emails instantly. I would 100% sell and buy through them if I lived in Orpington.
Paul and his team helped us work through the sale process through difficult circumstances, we are living in the US and were selling remotely over 4500 miles and 7 time zones! This made communication difficult (we are 7 hours behind the UK) and maybe because of this, we sometimes felt a little isolated and lacking reassurance that everything that could be done to make the sale happen, was being done. That being said, we would recommend them as they got the best price possible and gave good service up to and beyond the sale of our property.
Fantastic service from start to finish from Jeremy and the team at JDM.
Terrible agency! Would not recommend!! They cancelled a viewing my daughter had 5 mins before it was due to start, after she had taken the day off work to visit the place. The staff are all rude and very patronising, especially the management!
All staff are highly professional and have excellent customer support skills. The firm has excellent local knowledge of the housing stock. Impressive selling skills/techniques in comparison to others we experienced. The sale of our property had a couple of hiccups. They were very supportive and gave us sound advice. They have a dedicated member of staff with conveyancing background. She handled after sale chasing up of the parties for a smooth and speedy completion. She gave us weekly updates. Thomas Brown even gave us good advice when we were not buying through them! Really grateful to every single one of them.
Very disappointed and shocked at how little communication there was; we had to ring them for feedback from viewings. We only had 2 viewings in 11 weeks! They promised accompanied viewings, but we had to carry out both of them. We could have done with more help and expertise considering we had not sold for 18 years but we were left completely in the dark floundering around like dying fish.