House purchase from Orpington Branch
I have recently brought a house from the Orpington Branch, of Robinson Jackson Estate Agents.
Sharon & Katy ( sales progression team ) have been brilliant, often helping with the sale of my house aswell, would recommend them without any hesitation.
Really poor service, poor contact, would not use again avoid
I could not recommend haart Orpington enough! I experienced excellent service by a young lady named Kirsten, who seemed to know exactly what she was talking about and made me feel at ease when house viewing, with the fact she wasn’t at all pushy and was able to give me all the information I needed to know. Amazing service.
Paul and his team helped us work through the sale process through difficult circumstances, we are living in the US and were selling remotely over 4500 miles and 7 time zones! This made communication difficult (we are 7 hours behind the UK) and maybe because of this, we sometimes felt a little isolated and lacking reassurance that everything that could be done to make the sale happen, was being done. That being said, we would recommend them as they got the best price possible and gave good service up to and beyond the sale of our property.
We had previously sold and purchased property through JDM and had no hesitation in using their excellent service again .Without exception the staff are friendly helpful and professional. On going communication throughout the selling process to ensure the process went smoothly .
JDM found us a buyer in just 3 days ! Recommend highly.
Worst experience with an estate agent. This branch is completely disorganised from the manager down. Complaints are left undealt with for months, and then only handled when senior partners get involved. Staff are rude and hostile. There is no consistency - everyone you call/email you'll get a different response from a different person contradicting everything else that has been advised.
I would have given just one star, but there are a few members of staff who obviously care about their work and clients so the second star is for them.