I could not ask for a better Estate Agent. From start to finish the process was managed with professionalism, fantastic communication and great customer service. I did not have a straight forward sale, it was a complicated move tying together two separate chains. However, John, Katy and Sharon supported by the rest of the staff navigated us successfully through the process. I will definitely be using them again in the future and recommend them to anyone who wishes a smooth move.
Really poor service, poor contact, would not use again avoid
Paul, Maisie and the team at Haart Orpington were amazing to deal with and kept us up to date with how the sale was proceeding. They went above and beyond to help us as we were no longer living local to our property. They are extremely professional and reliable. We would highly recommend them to anyone looking to sell their property.
Paul and his team helped us work through the sale process through difficult circumstances, we are living in the US and were selling remotely over 4500 miles and 7 time zones! This made communication difficult (we are 7 hours behind the UK) and maybe because of this, we sometimes felt a little isolated and lacking reassurance that everything that could be done to make the sale happen, was being done. That being said, we would recommend them as they got the best price possible and gave good service up to and beyond the sale of our property.
Fantastic service from start to finish from Jeremy and the team at JDM.
Worst experience with an estate agent. This branch is completely disorganised from the manager down. Complaints are left undealt with for months, and then only handled when senior partners get involved. Staff are rude and hostile. There is no consistency - everyone you call/email you'll get a different response from a different person contradicting everything else that has been advised.
I would have given just one star, but there are a few members of staff who obviously care about their work and clients so the second star is for them.