**Stands out from the local crowd of Estate Agents**. There are a number of seemingly credible competition in and around Chislehurst when it comes to buying/selling your house but KFH (and Laura Watson specifically) were / are the most thorough and impressive. Despite having some bad luck and being fairly fussy, Laura stuck with us and actually went out of her way to help us find the right property. The ONLY agent to proactively find us options rather than just "look on the books" which is rare in such a sellers market. Listened and understood why we wanted what we wanted and helped us find that very house. Now moved and very happy! A great experience from start to finish.
With our property, we've been given an opportunity to view it very early (even before an advert was put online) which finally resulted in an accepted offer after 7 months of being on the market. So the experience of working with KFH itself was good. However, the solicitors recommended by the agency (Beverley Morris & Co) were ABSOLUTELY TERRIBLE and UNBELIEVABLY slow. Following that advice was a mistake.
Terrible communication, spent most of my time phoning them for updates as they never rang me. Call and leave messages that never get returned. Asked for letting agent to call me many times, never happened. Went with another company and glad I did.
We have a portfolio of properties in the South east region, we have used and will always use Capital Lettors to find tenants and manage them for us
Had some concerns at first however after raising the issues with rob the manager he was happy to help and adress any issues and has since given me his personal contact should i have any further issues. Greatly appreciated his input.
Many thanks to Peter, Deana, Robyne and all the team at ADM for handling our sale professionally and always being there for us. Great agent!
Great service from Peter and Deana. Very honest and straightforward valuation advice, demonstrating lots of local knowledge with no unnecessary sales patter. Did a terrific co-ordinating both sets of solicitors in the inevitable last minute back and forth in the run to up to exchange/completion. We bought and sold our house through Peter and would happily do the same again.
Martin the manager of the sales team is the most professional, considerate and hardworking estate agents I have ever met. He helped me - a first time buyer - from viewing to completion, literally every step of the purchase process with great patience, knowledge and care. He even went over and beyond his own job duty to introduce me to the area after my completion to help me get around. He is not only a very experienced estate agent, but also a nice person who is passionate about his job and customer service. I will never hesitate to recommend Martin to anyone who is looking for a trust worthy estate agent. Thank you Martin!
The worst agents I have ever dealt with. The property we moved into wasn't cleaned beforehand. There was mould stains around windows, dead spiders hanging from drawers, rubbish in the bin, dried food spilled out into the drawers and cupboards. I had to delay my move in date because the unfinished apartment was still very much furnished. I had to source them a removal van only for them to turn up late meaning I had to clear the furniture out at 5 months pregnant. After 3 weeks, the bath cracked and collapsed because the supports had rotted away. It took 3 weeks for them to fix this. Rising damp and mould plagued us for 6 months where we were told it's not a priority despite my being asthmatic and pregnant and having a toddler. It took a call to environmental health to start getting things sorted and even then they lied about what works were booked in. One of the worse things was probably having a faulty boiler that leaked for months.
Email communications are so rude, particularly from Andrea and Mandy, we cannot bear to continue conversing with them and it's hard to log a complaint as they are 'not allowed to divulge details of senior managers'.
They changed our direct debit forms by hand so you can see it's a staff member's handwriting then accused us of paying the rent a day late each month. It's just a shocking establishment with a disgusting way of conducting business. If you've a property to let, don't expect it to be managed well. If you're looking for a rental, don't expect anything once they have your deposit.
Lauren Burkin is the best Estate Agent I've met. She's very understanding, helpful, she has a fantastic personality and a great smile to go with it. After my viewing she gave me a lift back to Bromley South Station, we had great conversation all the way. She's very personable and easy to talk to. She's done everything she said she was going to do.
Worst letting agency in Bromley, Staff are rude, they assume that everyone is poor but i am way richer than all these poor people prentending to be rich at this letting agency. Horrible service do not use them ! they are fakers !