A very efficient and helpful staff, very friendly and carried out any task that we required. I recommend the Orpington Branch to sell your property.
Thank you all.
AVOID!!!!!!! Over promised, under delivered. Issues with honesty and fulfilling their promises. Allowed damage to our property & relaxed about who they gave access to. Failed to lock up. Arrogant and Negligent. Everything that you DON'T want an estate to be!
Builders taken to the property by them caused damage to light switches and sockets were ripped from the wall. Newly laid carpets were lifted - all without permission.
So desperate for sales that seemed to do everything that the buyer asked - with no thought of us. We experienced a continual disregard of our wishes. In fact some of the staff seemed rather too close to the buyer - which might have been the issue. Sharon did the complete opposite to our instructions, every time - and even ignored the manager's instructions As a seller we should not have to suffer as a result of their 'office politics'.
The manager (John Speer) seemed fixated on adding more properties to their list, rather than actually selling them!
Their original proposed asking price was flattering - but unrealistic - and it was downhill from then on. Said it was worth £315k - but in the end got £261k! Had they actually told the buyer about the few minor faults (as we had specifically instructed) he would not have asked for a further reduction. There was no negotiation of price reductions attempted by Robinson Jackson.
We were told by John how Robinson Jackson were better than the others, how they did not over promise, how well they managed the sale after offer and that we were safe in their hands. They promptly went on to over promise, mis-manage the sale after offer and were worse than We Buy Any House - and that is saying something. I would say that they were negligent and arrogant about their own abilities.
The reason of choosing Haarts is their excellent and efficient customer service, I live in Hounslow, and dealing with them about a property located in Denham Uxbridge because of their excellent Mortgage Advisor in-house Mr Josh Johnston, what a lovely and kind person, with attention to detail, if by any chance this deal doesn't go through, we have already planned to relocate to Orpington, and will definitely deal with Haarts. Thanks a lot once again... Buying a property is not a easy task, it definitely requires good people around you and specially whom you are dealing with, I don't have enough words to recommend Haarts for the future...
Paul and his team helped us work through the sale process through difficult circumstances, we are living in the US and were selling remotely over 4500 miles and 7 time zones! This made communication difficult (we are 7 hours behind the UK) and maybe because of this, we sometimes felt a little isolated and lacking reassurance that everything that could be done to make the sale happen, was being done. That being said, we would recommend them as they got the best price possible and gave good service up to and beyond the sale of our property.
We are finally settled and have internet, so I'm catching up!
Derek and I just want to thank you all for the sterling service you provided in the sale of our property. These things are inevitably stressful but you all made the pain manageable.
Special thanks to Trish for the human approach to all our little obstacles along the way, it really helps to have someone in whom you feel you can have confidence, Katie and all the crew were always knowledgeable about the stage of play for us, they were helpful and responded quickly when we asked questions.
So - onward! Here's looking forward to our new adventure! Lots to do here, but that'll keep himself out of trouble for the foreseeable future hahaha.
Once again many thanks and our compliments to Lisa and Jeremy on the calibre of their operation, we won't hesitate to recommend you.
Terrible agency! Would not recommend!! They cancelled a viewing my daughter had 5 mins before it was due to start, after she had taken the day off work to visit the place. The staff are all rude and very patronising, especially the management!
All staff are highly professional and have excellent customer support skills. The firm has excellent local knowledge of the housing stock. Impressive selling skills/techniques in comparison to others we experienced. The sale of our property had a couple of hiccups. They were very supportive and gave us sound advice. They have a dedicated member of staff with conveyancing background. She handled after sale chasing up of the parties for a smooth and speedy completion. She gave us weekly updates. Thomas Brown even gave us good advice when we were not buying through them! Really grateful to every single one of them.
Very disappointed and shocked at how little communication there was; we had to ring them for feedback from viewings. We only had 2 viewings in 11 weeks! They promised accompanied viewings, but we had to carry out both of them. We could have done with more help and expertise considering we had not sold for 18 years but we were left completely in the dark floundering around like dying fish.
After chasing up several times in the space of two weeks on a property I wanted to view they turned around and said the property has now been sold by another estate agent.
Not once did they call back after promising on numerous occasions that they would. A very frustrating and incompetent company to deal with.