I would really recommend Haus as a letting agent - very professional and accommodating, especially mid pandemic. They were also very respective of their current tenants during organising viewings, which we also really appreciated.
Specific thanks to Chloe and Jo, who both showed us round properties and fronted our search. They were super responsive, transparent and honest, and very easy to communicate what we were after. Chloe really went the extra mile, to find us the right house. Thanks guys!
3rd Jun 2020 (1 year ago)
Our experience with Haus was that they were literally only there to get us to sign for the house and then literally everything else was a "Maintenance Issue" and was redirected to a separate maintenance company, including issues like returning the keys! The fact that our tenancy was with 3 different parties just caused confusion and was completely unnecessary bureaucracy.
They made a list of agreed works before moving in that was signed by the landlord and at least one of those which was to treat black mold in the bedroom was still not treated at the end of our year long tenancy.
Another issue was that Haus took from the start of the tenancy in July until April without contact (during a national pandemic) to arrange to extend the tenancy by one month. My partner and I had made alternative arrangements since we had not heard anything and Haus tried to suggest that we were therefore liable for the rent for that extra month despite not having signed anything.
Despite being a young professional I was at every stage treated like a student and it is clear that Haus were keen to get away with whatever they could.
They are keen to squeeze every penny they can out of tenants and do absolutely no work to support them. Avoid at all costs.
13th Aug 2020 (1 year ago)