11/10, Klaudia helped me find a beautiful place at great price.
We currently moved out from a foxtons property. And they charged the check out fee which was £165.. We never heard about this fee when moved in ..also the flat condition was domestic cleaning level when we came ! that was completely horrible so we had to clean all up. But for us, we had to hire professional cleaning team and that was £270!and the agency arranged it. That is quite prices but there were no choices. But then, the landlord complained about the cleaning things by calling. It is so upset cos the foxton didn't let us know anything about the whole situation. They rearranged the cleaning team but didn't notice to us and also the landlord. What a joke !
Friendly, hardworking and good communication. I have been letting my flat through the team here for a few years and have always been happy with the attentive service!
I takes on average 932 emails and 82 calls to sort whatever. Pray to whomever you believe that nothing breaks in your property. The fancy "House Maintenance Service" isn't as fancy after all, as I need to wait for over 3 weeks to fix the dishwasher.
Overall, I bet they manage too many properties, and don't put enough effort to keep the level of service on the high level after you sign the papers. By "not enough effort" I mean they don't give a f**k about you.
If they have the most amazing place that fits your budget and location preferences, go for it. Other ways, look for a different Property Manager.
Working to a very tight deadline, Russell Stone at WJMeade worked hard and efficiently to get our flat on the market. His valuation must have been the right one: we had an offer which we accepted in a matter of days. Russell is a seasoned professional - he knows his market.
We asked the agent if he can drive us to the agency after the viewing. He said he was not going back to the agency. So we took a walk, and when we were passing the agency he was there.
WOW! Karl and team you're so amazing! My property had been left vacant by my previous agency, but Bairstow Eves and Karl in Bow managed to get me a great tenant before it was even on the internet!
Please do not use this agency. The fees are extortionate even when renewing a tenancy and they do absolutely nothing once they have got you in. When we arrived at our property, they had not cleaned it or undertaken an inventory. They failed to do so or provide any compensation when we had to clean it even though I was pregnant at the time. Now we have left, they are trying to charge us £80 for not cleaning the oven. This is despite their agreement that we would not have to professionally clean it when we left. It has taken over 6 weeks to get our deposit back and they still owe us money. An utter shambles of a company.