Friendly, professional, pro-active and fantastic communication from Taya throughout and post our rental process. Thank you very much ????
17th Aug 2021 (8 weeks ago)
I had the unfortunate experience of purchasing a house through Connells, Exeter.
I was informed that the seller would only accept offers if I agreed to use (pay for) Connell's solicitors and approved mortgage service - they will say you have to come in and speak to their in-house mortgage advisor... Not knowing any better as a first time buyer I 'agreed' but subsequently managed to contact the seller privately...funnily enough the seller had no idea about this 'rule' and were quite annoyed.
Anyway, after a lot of resistance from Connell's I managed to use my own solicitor and organised a mortgage independently. During the period that I arranged for a building survey of the property both myself and my solicitor were hounded (my solicitor was on the receiving end of a call from Connell's, described as the most aggressive call they had ever received from an agent). This all took place during a time in which I remained on good personal terms with the seller!
In summary, if you are a first time buyer I would avoid using Connell's. If you really want a property listed by them, make sure you have an extremely thick skin and know your rights as a buyer.
24th Nov 2016 (4 years ago)