Have just completed the sale of my parents house in East Kilbride. Dealt with Samantha throughout the process and cannot praise her efforts in securing the sale high enough, but more importantly her communications through out the process were first class. Every email and phone call were always promptly returned and nothing was a bother for her at all. Importantly for me as I was handling this for my parents from a distance and because of delicate health issues I really needed to be sure I was leaving my parents in good hands with respect to viewings etc. Many other estate agents said the same words as Samantha, but none of them had the genuine element of care behind them in my opinion. Would recommend Bensons 110% Thanks again Samantha and all your team.
1214 days ago
Do not even know where to begin with Bensons, the fact I have to give them a star to even write this review is generous. Firstly, they are more than happy to let out sub standard properties. When we went to visit our flat originally there was substantial damp in one of the cupboards. We were advised this would be taken care of before we moved in. The shower cubicle door was also lose, which in fact completely fell away on my first evening in the flat, which we were told would be fixed and the sink itself was pulling away from the wall, again we were promised this would be taken care of. None of these maters were sorted but we did not get to see the flat again until we had paid our deposit and were given our keys. This was only the start of Bensons making and then breaking promises. Every single thing that went wrong in the flat, no matter how minor, we contacted bensons immediately to have it fixed. They would ignore emails, not return calls and promise work men would be out that never showed. Flat inspections were re arranged which is not ideal when both myself and my partner work. We finally decided to leave the flat anf bensons after months of living in a damp flat with poor communication from the agency. They are now dragging out the return of our deposit and are intent on bleeding us dry of every last penny. Despite having written agreement of how much we were to be paid back, they have now disputed this amount and are withholding our money almost a month after we moved out. I am aware of how ranty this review is but I honestly just want anyone considering Bensons to know the truth. They are rude, un reliable and liars. Please do your research people and save yourself months of heartache.
1318 days ago