I have used Ben Siggins estate agents to lease a property on my my behalf. They are extremely professional and corteous, and a pleasure to speak to. In particular Sophie Bass, who is the lettings agent that acts on my behalf, who always goes above and beyond what is expected to resolve any problems for both the landlord and the tenant. Highly recommend, professional, safe and trustworthy company. I plan on using them for many years to come.
One Star for One Word - Avoid!
I can't speak from a seller's point of view, but if you are thinking of buying a property from Ben Siggins - don't! No property is worth having to deal with them. I'm pretty sure a job description with this company would include criteria of 'dishonest' and 'rude'.
I first called up to view a property a few months ago and was told by a male member of staff "Can't you call back next week? I don't have the diary infront of me right now, and it's a staff training day tomorrow, so we can't do anything for you" - great first impression.
I then found another property up for sale with Ben Siggins just a few weeks ago - I had the (dis)pleasure of dealing with Dan Wells and Beth from the Maidstone branch, and it was a complete joke from the beginning. My first viewing was booked for this property for a weekday afternoon. No sooner had I got in my car to go to said viewing I got a call from Ben Siggins telling me that the agent could no longer make that time, and could I do later. We pushed this appointment back by 15 minutes, and Beth the agent was still late. However, I loved the house so booked a second viewing for my partner's benefit. This 'viewing' - I use that term loosely - was with Dan Wells. Dan turned up late, with another family in tow, said "this viewing won't really be yours, sorry guys", ushered the other family into the house and ignored us for the rest of the appointment!
Our highest offer, which was head and shoulders above all the others on the table (which we were tricked into making by Beth), was rejected by the vendor, but it was TWO WORKING DAYS before anyone got back to us about our offer, and even that was after me calling them and pushing them for a verdict. Ben Siggins also asked us to send them pictures of our accounts prior to our offer even being put to the vendor - this has NEVER happened to us before when we have purchased a property and was presumably to see just how much more money they could try and squeeze out of us.
Nobody in the office communicates with each other either - I called up and made an offer with a female agent from BS, and had a call from Dan 1 hour later asking for feedback on the property - he had no clue we'd made the offer. Also, never bother leaving a message for any of the staff to pick up, they never get them, or get back to you.
Surprise surprise, the property in question is still on the market. I wonder why when it had had "so much interest".
2nd Apr 2018 (3 years ago)