4th Sep 2026 (14 days ago)
My overall experience with Tower Estate Agents was extremely disappointing, and unfortunately, I would not recommend their service to anyone.<br><br>From the very first day, the staff were initially nice, friendly and helpful, and I was happy when I received the keys to my flat. However, once I entered the property, I was shocked by the condition it was left in. The place was extremely dirty and completely unorganised. During the first few days, I had to spend my own time painting and cleaning the entire property from top to bottom. The condition was so bad that, even after cleaning, it still didn’t feel properly clean or suitable to live in.<br><br>On top of that, the cooker was not working. I contacted them to get it repaired, but it took a full week for the issue to be resolved, despite them knowing that I have children who needed to be fed. What made the situation worse was the way I was treated when I called. On several occasions, the woman I spoke to on the phone was very rude and gave me an attitude, and she even hung up on me more than once. I found this extremely unprofessional and upsetting.<br><br>Later, I discovered that the mattress provided in the property was in a truly disgusting condition. I could not allow my children to sleep on it, so I contacted them and asked for it to be replaced. Unfortunately, it took three months for them to finally change the mattress.<br><br>For anyone wondering why I waited for them to replace it rather than simply buying a new one myself, this was temporary accommodation, and I was not allowed to replace or dispose of the furniture myself. I therefore had no choice but to wait for them to deal with it.<br><br>Another thing I found very strange was that the manager repeatedly encouraged and pressured me to leave feedback online. At the time, I found this uncomfortable, especially considering the issues I was experiencing with the property and the service. I believe feedback should be given voluntarily and honestly, rather than feeling pressured to provide it.<br><br>Overall, my experience was extremely stressful and disappointing. I expected a property to be provided in a clean, safe and reasonable condition, especially when children are involved. Instead, I felt that I had to constantly chase issues that should have been dealt with before I was given the keys.<br><br>I have also raised my concerns with my council, and I was told that they had received other complaints about this property/service and that they would no longer be booking this place for people.<br><br>I am sharing my experience so that anyone considering using this service knows what they may potentially be dealing with. Please think carefully before putting yourself through the stress and frustration that I experienced.... Read more